From start to finish the team at Mercedes Bridgend made the whole process of buying my A Class an absolute pleasure. Aleays friendly, accommodating and knowledgable. The process was facilitated by Dav... See more
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I made an inquiry via the online form concerning a service issue that I needed clarification on prior to purchasing an extended warranty and service plan. Tina, a customer support adviser, called me... See more
Company replied
Excellent service and knowledge by salesman David, he was very patient as I was unable to make my mind up initially. I had all the options, designs and models explained to me and this helped me... See more
Company replied
The staff when entering the showroom were courteous and helped in directing me to the correct person (sales). We were offered refreshments during our time at the showroom which were offloaded a go... See more
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Company details
- #27 of 89 best companies in Car dealer
- #8 of 16 best companies in Car Body Shop
- #23 of 60 best companies in Vehicle Repair
- #14 of 54 best companies in Used car dealer
About Sinclair Group - Mercedes-Benz of Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Old Field Road, F35 5LJ, Bridgend, South Wales, United Kingdom
- 01656 353764
4.7
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Ultra Professional Service
Great attentive, ultra professional service from Makayla throughput the whole process of purchasing my new CLA electric and trading in my CLS Shooting Brake.
3 September 2026
Top Marks
From start to finish the team at Mercedes Bridgend made the whole process of buying my A Class an absolute pleasure. Aleays friendly, accommodating and knowledgable. The process was facilitated by David the salesman who is one of the best I've encountered through 30 years of car buying. Fair, honest and alway explained the benefits of options. No nonsense handover and a confident sendoff with options for help if needed. All in all, a highly enjoyable experience. Excellent main dealer service. Top marks and thank you MB.
2 September 2026
Overview of experience.
The staff when entering the showroom were courteous and helped in directing me to the correct person (sales). We were offered refreshments during our time at the showroom which were offloaded a good standard.
The knowledge of the sales person was very good regarding both the cars and services on offer (finance, PX valuation etc) during the purchasing process.
On collecting the new car the above applied regarding entering the showroom and the experience of the car handover was seamless.
18 August 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your fantastic review, Shaun.
We’re delighted to hear that you received such a warm welcome from the team and were well looked after throughout your visits. It’s great to know that your Sales Executive was knowledgeable and able to guide you clearly through the vehicle, finance and part-exchange options.
We’re especially pleased that everything continued just as smoothly on collection day and that the handover of your new car was seamless.
Thank you for choosing us, and we hope you enjoy every mile in your new car!
Kind regards,
Sinclair Group.
I made an inquiry via the online form…
I made an inquiry via the online form concerning a service issue that I needed clarification on prior to purchasing an extended warranty and service plan. Tina, a customer support adviser, called me back with a few hours and answered my question and then sent me an email laying everything out for me. Prompt and effecient service and I will now set up the service plan and the warranty
12 August 2026
Unprompted review
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Hi Robert, thank you for your review! We’re delighted to hear that Tina responded promptly and provided all the information you needed clearly and efficiently. We’ll be sure to pass your kind comments on to her. Thank you for choosing to take out your extended warranty and service plan with us.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your kind review, David.
We’re delighted to hear that you received such knowledgeable service from our Sales Executive. Providing helpful, expert advice throughout the car-buying journey is exactly what we aim for.
Thank you for taking the time to share your feedback, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Fabulous........
I was made to feel welcome and at ease when looking at the cars on the forecourt and all staff had a helpful, honest manner. Thank you, buying my new Mercedes has been a dream come true.
21 June 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your wonderful review, Kate.
We’re delighted to hear that the team made you feel so welcome and at ease while choosing your new car. It’s lovely to know that their helpful, honest approach made the experience such a positive one.
Hearing that buying your new Mercedes-Benz has been a dream come true makes this feedback even more special. Thank you for choosing us, Kate, and we hope you enjoy every single mile!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for taking the time to leave a review, Mark.
We're pleased to hear that your experience was fair, though we're always striving to provide a five-star experience for every customer. If there's anything we could have done better, we'd welcome your feedback so we can continue to improve our service.
Thank you for visiting us, and we hope to have the opportunity to exceed your expectations in the future.
Kind regards,
Sinclair Group.
Big thank to David C who made my whole…
Big thank to David C who made my whole experience from decision making to driving away a clear, supportive and exciting one.
A smooth transition that David navigated me through all the way. The high quality experience you expect from Mercedes. Highly recommend.
Thank you
12 June 2026
Unprompted review
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your wonderful review, Hayley.
We're delighted to hear that David provided such a positive experience from your initial decision-making through to collecting your new vehicle. It's fantastic to know that his clear, supportive, and knowledgeable approach helped make the process both smooth and exciting.
Providing the high-quality experience our customers expect is something we take great pride in, so we're pleased that David and the team were able to deliver this for you.
Thank you for your recommendation and for choosing Sinclair. We wish you many happy miles in your new Mercedes-Benz and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
The service for David M was 1st class…
The service for David M was 1st class both over the phone and in person.
31 May 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your kind review, Tariq.
We're delighted to hear that David provided a first-class experience both over the phone and in person. Delivering excellent service at every stage of the customer journey is something we take great pride in, so it's wonderful to know David made such a positive impression.
We'll be sure to pass your feedback on to him. Thank you for choosing Sinclair, and we look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
Excellent service and knowledge by…
Excellent service and knowledge by salesman David, he was very patient as I was unable to make my mind up initially.
I had all the options, designs and models explained to me and this helped me make my final decision. He was extremely supportive and most helpful.
From the time I walked into the showroom the greeting was amazing staff were welcoming and friendly.
The manager Lee was exceptional and supported the purchase of my car.
31 May 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your wonderful review, Helena.
We're delighted to hear that David provided such excellent service throughout your car-buying journey. It's great to know that his patience, knowledge, and guidance helped you explore the different options available and make the right decision for you.
We're also pleased that you received such a warm welcome from the team and that Lee's support helped make the experience even more enjoyable.
Thank you for choosing Sinclair. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
Clear web site.
Clear web site.
Purchase admin well done.
Car was well presented ready for collection.
Agent set up my phone and sat nav for me.
Welcome by receptionist.
1 June 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your review, Graham.
We're pleased to hear that you found our website clear and easy to use, and that the purchase process was handled smoothly. It's great to know your vehicle was well presented for collection and that the team were able to help get your phone and sat nav set up before you drove away.
We're also delighted that you received a warm welcome from our reception team. Thank you for choosing Sinclair, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Excellent buying experience
After doing online chat one evening after I had seen a car I was interested in, the next morning David rang me and he was very helpful.
He sent me a video of the car, which was great. He came back with some figures for my part exchange that I was happy with.
As I'm in Leeds Yorkshire and not local, I was concerned about how I would get the car, but David said it could be delivered without any problems.
The car was delivered by Clive the driver, who was a lovely person and very helpful.
All in all everything went to plan and I would recommend David and his team highly.
25 May 2026
Unprompted review
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your fantastic review, Steve.
We're delighted to hear that David provided such helpful support throughout your purchase journey. Buying a vehicle remotely can feel daunting, so it's great to know that the video presentation, part exchange valuation, and delivery arrangements helped make the process straightforward and stress-free.
We're also pleased to hear that Clive provided a positive handover experience and represented the team so well on delivery.
Thank you for your recommendation and for placing your trust in Sinclair despite the distance. We hope you enjoy your new vehicle and look forward to assisting you again in the future.
Kind regards,
Sinclair Group.
I arranged an appointment to view the…
I arranged an appointment to view the car after seeing it online. David sent me a video, which helped with my decision. We arrived for our viewing and dealt with everything immediately. It's a lovely car. Really pleased.
28 May 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your lovely review, Jeffrey.
We’re delighted to hear that David made the process so straightforward, from sending you a helpful video of the car beforehand through to looking after everything when you arrived for your appointment.
Most importantly, we’re thrilled that you’re so pleased with your new car! We’ll be sure to pass your kind comments on to David, and we hope you enjoy many happy miles ahead.
Kind regards,
Sinclair Group.
Exemplary from start to finish
Exemplary from start to finish. Staff are very welcoming and friendly, but most importantly efficient. The showroom is very well managed and all staff are obviously well chosen, each performing their jobs to an exceptionally high standard.
14 May 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for your wonderful review.
We’re delighted to hear that your experience with us was exemplary from start to finish. Providing a welcoming, professional and efficient service is something we strive for every day, so it’s fantastic to know that this was reflected throughout your visit.
Your comments about our team and showroom are greatly appreciated. We take great pride in delivering high standards across every part of the customer experience, and it’s rewarding to hear that the efforts of our staff made such a positive impression.
Thank you for taking the time to share your feedback. We hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Purchase of new car.
I was nervous of the digital process of buying a car however the salesman was very helpful andtookmethrough the process explaining each step in simple terms. He made the whole process easier for me.
2 May 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Thank you for taking the time to leave us a 4-star review, Mrs Williams.
We’re pleased to hear that, although you were initially nervous about the digital car-buying process, our Sales Executive was able to guide you through each step clearly and make the experience feel straightforward and easy to understand.
Buying a car should be an enjoyable experience, and it’s great to know the support and guidance you received helped put you at ease throughout the journey. Thank you again for your kind feedback, and we hope you enjoy your new car.
Kind regards,
Sinclair Group.
Communication with our sales executive…
Communication with our sales executive at the Bridgend dealership was very good. And handover went very smoothly.
Our sales executive went through everything with us and showed us the technology in the car before we left the showroom.
26 March 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Hi,
Thank you for your great feedback. We’re delighted to hear that communication with the team at Mercedes-Benz of Bridgend was strong throughout, and that your handover was smooth and informative.
It’s fantastic to know everything was clearly explained and you felt confident with the technology before leaving the showroom. We hope you enjoy your new car.
Kind regards,
Sinclair Group.
James was easy to deal with and always…
James was easy to deal with and always available to answer and help with my queries
30 March 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Hi Andrew,
Thank you for your kind feedback. We’re pleased to hear that James at Mercedes-Benz of Bridgend was easy to deal with and always on hand to help with your queries.
We’ll be sure to pass your comments on to him. We look forward to welcoming you back again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Hi Roy,
Thank you for your feedback. We’re delighted to hear the salesperson made your experience a great one at Mercedes-Benz of Bridgend.
We really appreciate your comments and hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
The whole process was very simple and I…
The whole process was very simple and I was kept informed throughout the process.
18 March 2026
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Hi Leanne,
Thank you for your kind feedback. We’re delighted to hear the process was simple and that you were kept informed throughout by the team at Mercedes-Benz of Bridgend.
We really appreciate your comments and hope you enjoy your new car.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Mercedes-Benz of Bridgend
Hi Amanda, thank you for your lovely feedback.
We’re really pleased to hear you had an excellent experience and that everything felt simple and efficient, exactly what we aim for.
We hope to see you again soon.
Kind regards,
Sinclair Group.
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