Sinclair Group - Mercedes-Benz of Neyland Reviews 

100
TrustScore 4.5 out of 5

4.7

Havenbridge Road, SA73 1QY Neyland, West Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Purchasing my car was a great experience no pressure sales just good honest advice and information. The staff at Nayland were all very helpful and made the process easy. The car was handed over to me... See more

Rated 5 out of 5 stars

Everything was just smooth! Dropped my car off for a gearbox service in the morning and they were done by around 2pm, considering they'd to wait for it to cool down and all. Price was quite reasonable... See more

Rated 5 out of 5 stars

We went to Sinclair Group in Neyland as their range of vehicles suited us. We looked at a Mercedes Benz B class and thought we would discuss it with Niall the salesman. We were taken by his easy going... See more

Rated 5 out of 5 stars

Niall made purchasing our car, straight forward and easy. He explained everything in layman's terms and was not your usual pushy salesman. After taking the car for a test drive, he walked around the... See more


Company details

  1. #26 of 88 best companies in Car dealer
  2. #8 of 16 best companies in Car Body Shop
  3. #23 of 60 best companies in Vehicle Repair
  4. #13 of 54 best companies in Used car dealer

About Sinclair Group - Mercedes-Benz of Neyland

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Havenbridge Road, SA73 1QY, Neyland, West Wales, United Kingdom

  • 01646 796673

4.7

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 78% of negative reviews

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4.7

All reviews

(100)

1,986 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchasing my car was a great…

Purchasing my car was a great experience no pressure sales just good honest advice and information.
The staff at Nayland were all very helpful and made the process easy. The car was handed over to me in perfect condition and I'm so pleased.

9 September 2026
Rated 5 out of 5 stars

Everything was just smooth

Everything was just smooth! Dropped my car off for a gearbox service in the morning and they were done by around 2pm, considering they'd to wait for it to cool down and all. Price was quite reasonable as well.

3 September 2026
Rated 5 out of 5 stars

We went to Sinclair Group in Neyland as their range of vehicles gave us options and choice

We went to Sinclair Group in Neyland as their range of vehicles suited us. We looked at a Mercedes Benz B class and thought we would discuss it with Niall the salesman. We were taken by his easy going manner and friendly attitude. He didn't pressure us at any time which we really appreciated, giving us space and time to consider our choices. We had a choice and we discussed our requirements with him as he showed a considerable knowledge of the products available. When we decided on the car we wanted he was fair with us in his treatment of the negotiation and nothing was forced or demanded. It was a pleasure to deal with a salesman who was accomplished and relaxed and who knew his product.

11 July 2026
Rated 5 out of 5 stars

Fist class service at Mercedes

Very pleasant guys always there to help
I was accompanied by Alan couldn’t ask for more very easy dropped my A35 AMG of for a service and had a curtsy call few hours later for pick up washed and hovered .
Customer service was second to none
Staff very helpful through the whole process.
Excellent service see you soon

8 July 2026
Rated 1 out of 5 stars

Recent bodyshop experience was poor

Recent bodyshop experience was poor, customer not kept updated and chase calls not returned. Specifically asked the car was not booked in until they were ready to start the repair, not touched for over a week and then only with insurance company intervention. Total time car off the road two weeks when other bodyshops quoted three days. It's no wonder insurance premiums are so expensive supplying unnessasary hire vehicles for extended periods. Simple professional customer service costs little but counts for so much. Repair okay service lacking

1 July 2026
Rated 3 out of 5 stars

Nice staff and very helpful

Nice staff and very helpful. Unfortunately they couldn't find the fault my car was suffering from. I took it to our local garage and after a few days and checking online for others with the same issue, they sorted it and very happy with the result.

18 June 2026
Rated 5 out of 5 stars

Excellent

Sinclair Neyland were very efficient. Niall Barrett who handled our purchase was very polite knowledgeable & extremely helpful. Would certainly recommend .

14 February 2026

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