Singaprinting Reviews 65

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Customer service is always helpful and name cards are always well done. They are always polite and patient even though sometimes I have multiple changes after the proof.

Company replied

Rated 4 out of 5 stars

Very responsive in emails. Helped me checked through the feasibility of my artwork, (ensured that QR code was scannable)

Company replied

Rated 5 out of 5 stars

It was easy to navigate and upload own design on your site. Clear tracking process for user. Some other sites use "technical" terms over the cut lines/margins that I am not familiar with and I hesitat... See more

Company replied

Rated 5 out of 5 stars

I ordered 1000pc stickers on 13th Aug and enquired from them if I could have the stickers by 17th as I have an urgent even coming up, to which they told me deadline was too tight(as all other companie... See more

Company replied

Company details

  1. Printing shop

Written by the company

SingaPrinting is the leading sticker printing company in Singapore that provides high quality custom stickers on a most budget friendly business. SingaPrinting collaborates with the clients to achieve their desired design and provide them with a precise turnaround time. A company where client's satisfaction is guaranteed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Love the printing Service:D

26 November 2020
Unprompted review
Singaprinting logo

Reply from Singaprinting

Thank you for your feedback, Jess. We appreciate the time taken to express your satisfaction. Please do no hesitate to reach out to us for future orders.


Best regards,
SingaPrinting

Rated 5 out of 5 stars

Good quality printing

Good quality printing, Execellent customer service.

13 April 2020
Unprompted review
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Reply from Singaprinting

Hi Poh,

Thanks for your honest review, we greatly appreciate it. Rest assured will continue giving your best quality products and service. We hope to work with you again in the future.

Best regards,
SingaPrinting

Rated 5 out of 5 stars

Great service

Great service, good quality and fast delivery

19 March 2020
Unprompted review
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Reply from Singaprinting

Hi there,

Thank you for leaving a good review. We will continue to provide high-quality stickers with fast turnaround time. We are looking forward to serving you again soon!

Best regards,
SingaPrinting Team

Rated 5 out of 5 stars

Great website, very quick delivery

I think people are not inclined to leave positive reviews as much as they like to leave negative ones and I think this company deserves 5 stars, so I'm posting this wherever I can.

Very professional website, so you don't have to send emails or call and wait for a response - you just submit the artwork and place an order, and the guys on the other side get back to you with a PDF preview for proofing and then dispatch the order for printing.

Very quick turnaround in my case - I had a pretty substantial order for several thousand different labels and they delivered within less than 3 days.

Will be back to print some more.

Totally recommended.

20 February 2020
Unprompted review
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Reply from Singaprinting

Hi there Michael,

Thank you for taking your time in sharing your good experience with our services. Our team always make sure that our website is user-friendly and easy to navigate. SingaPrinting reassures our clients that we are true to our claims that we provide efficient customer service with fast turn around time. We're glad you appreciate our efforts to make our customers happy and we are very thrilled to help you with your sticker needs again.

Best of luck,
SingaPrinting Team

Rated 5 out of 5 stars

Good printing company

Good printing service. Prompt reply, good quality printing and paper material. Good price

20 February 2020
Unprompted review
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Reply from Singaprinting

Hi there Gabriela,

Thank you for leaving a positive review. We will continue to reply promptly, delivering good quality products, and reasonable pricing on our products. Our team is looking forward to helping you achieve your goals through our premium custom stickers and labels.

Best regards,
SingaPrinting Team

Rated 1 out of 5 stars

Not amused by how you leave customers hanging

Ordered on 23 December and no one got back to me. Ordered again on 7 Jan, got a one sentence reply that they will get back which of course they didn't even after 3 weeks, because they can't be bothered with my miniscule order. Take your business elsewhere if you aren't printing in the thousands.

14 January 2020
Unprompted review
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Reply from Singaprinting

Hi Jonathan,

We sincerely apologies for the unfortunate experience you had with us. It is never our intention to give you unsatisfactory service. We are sorry for the delay in getting back with your enquiry since we had our 2-week vacation break. Hence, we have acknowledged your email the moment we came back from our break.

Please be informed that our sales representative has now responded to your email with an explanation. Hope we could work things out and accept our sincerest apology.

Should you have any concerns, please do not hesitate to contact us.

All the best,

SingaPrinting

Rated 4 out of 5 stars

Impressive

I placed an order for stickers on 11 December 2019, received a proof on the same day an hour and half later which I confirmed within 2hours, and received the stickers on 13 December 2019.

I'm incredibly impressed with the processing time and product. Ordering interface was easy to use and the contact person was extremely responsive. Would recommend and use this service again.

25 December 2019
Unprompted review
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Reply from Singaprinting

Hi Lim,

Thank you so much for the fantastic review. It really means a lot to us. Happy to hear that you are overjoyed with your experiences in placing an order with SingaPrinting. We ensure to continue giving quality products and services as we look forward to having you as one of our lifetime customers.

Cheers,
SingaPrinting

Rated 5 out of 5 stars

I’m so happy and amazed by how fast…

I’m so happy and amazed by how fast Singaprinting print and deliver my cards and stickers! I truly appreciate it and the quality is superb!!! Will continue to order from Singaprinting.

4 December 2019
Unprompted review
Singaprinting logo

Reply from Singaprinting

Hi Jocelyn,

Thanks for the fantastic review. We are overjoyed to know that you have enjoyed your experiences with SingaPrinting. We look forward to having you again.

Cheers,

SingaPrinting

Rated 5 out of 5 stars

Great experience ordering stickers for…

Great experience ordering stickers for my business. Efficient, fast and effective service. Received the stickers which are of excellent quality. Thanks very much!

20 November 2019
Unprompted review
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Reply from Singaprinting

Hi Mims,

Thank you for your warm feedback. We are honoured to hear this compliment from you. This would serve as our motivation to strive harder to exceed your expectations and offer more quality products and services.

Hope to do more printing jobs for you.

Best regards,
SingaPrinting

Rated 5 out of 5 stars

High recommended.

Almost perfect quality and it actually meets the standard of what I have requested.

11 November 2019
Unprompted review
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Reply from Singaprinting


Hello Xiang,

Thank you for your awesome recommendation! We at SingaPrinting ensure that we provide the best quality experience to our customers as well as the best quality of products at the right price. We are glad you enjoyed your time with us, so please do keep in touch should you desire to order more products in the future.

Have a nice day,
SingaPrinting

Rated 5 out of 5 stars

Good quality print

Good quality print, combined with an online interface that was easy to understand and use. Package arrived in very good condition.

26 August 2019
Unprompted review
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Reply from Singaprinting

Hi Peter,

Thank you so much for the positive review. Pleased to know you enjoy the experience with #SingaPrinting. We'd love to see you back again. Enjoy your new stickers!

All the best,
SingaPrinting

Rated 1 out of 5 stars

Absolutely horrible product and…

Absolutely horrible product and customer service. It's been more than 3 weeks since I placed my order with express delivery and it has not arrived. Apparently this is due to a printing error on their end and they have told me to deal with it and doubled my deliver timeline, causing me to be careless for important events. Customer service was unhelpful at all, I would strongly advise against ordering with Singaprint if you are looking for a reliable printing service.

26 February 2019
Unprompted review
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Reply from Singaprinting

Hi Sheen,

We apologize for falling short of expectation. We had the reprint plus the 20% refund processed. Furthermore, the notification that we have received indicates that you have already received both.
Should you have further concerns, please feel free to let us know.

Regards,
SingaPrinting

Rated 1 out of 5 stars

They lure you in with non-existent discounts

Dishonest about their offer to give you $21 off if you write a review. They offer you $10 off right away if you promise to write a review, and another $21 after you actually write it. I wrote a review on their site after receiving the product, but never got the promised discount.

Now SIX MONTHS after I first contacted them asking about it, they say that it's for Google/Trustpilot reviews, not a review on their website. However that isn't clear at all from the site, plus even their own clueless employees aren't aware of this at all! For six months I was told that "someone would check on it", "sorry your email went to our spam folder", or "please write a testimonial, not review" complete with link to their WEBSITE to write a testimonial.

Their product is ok (not great but acceptable considering the price) but the way they handled a simple query of "Hi, I was wondering about the $21 off since I haven't received it despite writing a review" is absolutely ridiculous and should make anyone hesitate about dealing with them. They apparently don't even know their own policy about the discount, or try to confuse you by giving you contradictory information. And apparently it's not even a real discount but a coupon for FUTURE purchases! Imagine how they'll handle a real problem if they can't even be honest and deal with a simple issue of fulfilling an offer they extended. All this does is leave a sour taste in my mouth, and to tell everyone I know to stay away from this dishonest place. Luckily all I ordered were stickers for internal use; imagine if they screwed up the marketing decals for some huge event. If they cannot be honest with small things, it's impossible to trust them for anything significant.

7 December 2018
Unprompted review
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Reply from Singaprinting

Hi Grace,
We are sorry for the confusion. The previous specialist that handled your account with left already and someone took over. It was a slip, we must admit, the reason why you have received varying responses.
We have reached out to you regarding this through an email and until now we are still waiting for your response.
You may send us an email here: offers@singaprinting.com
We hope to have this resolved with you asap.

All the best,
SingaPrinting

Rated 1 out of 5 stars

Singa printing pls don't act blur

Singa printing pls don't act blur, we are talking about Your Office Address. We went to Your Place 51 Changi Business Park Central 2 # 04-05 Singapore 486066 and discover, that Your Office is fake. Why bluff people you're Office is there? Want me call police catch you?

19 October 2018
Unprompted review
Singaprinting logo

Reply from Singaprinting

Hi Fred,

Thanks for sharing your feedback. SingPrinting is an online design and printing service company. We strive to offer the best service possible. For one, we make sure that customers will have authentic reviews from previous customers they can reference form online hence the virtual office in Singapore.

One thing is for sure though, wherever we are customers are always assured that we don’t compromise quality.

Thanks,
SingaPrinting

Rated 1 out of 5 stars

BEWARE ADDRESS IS FAKE

How could u not know different between Salmon Pink n Magenta? They r obviously not same. Ok nevermind, I want exchange. In order to receive a replacement print I must return 100% of the received products within 7 days (at my own expense) from the time when the delivery was received. I spend travel expense to personally help my cousin to go to the address on their website to give them the stickers to ask them to exchange and they r not there at all. THE ADDRESS IS FAKE. My cousin check the parcel relaise is frm north korea. We must sent back to north korea in 7 days. Fedex send back most expensive den the sticker lolll. Trustpilot admin pls go here and catch them red handed, they r using fake address. I went der myself to see with my own eyes hear with my own ear frm the office girl. 51 Changi Business Park Central 2 # 04-05 Singapore 486066

15 October 2018
Unprompted review
Singaprinting logo

Reply from Singaprinting

Hi Beatrice,

We are sorry to hear this. We have been checking our database and couldn't find any information that matched your situation. You may call us directly here: info@singaprinting.com. Regarding the address, yes, we do the printing in other parts of the world to make sure that all orders are accommodated the soonest time possible considering the delivery time frame that we have to meet as per client's request.

We assure customers though that quality of the sticker is never compromised wherever the location of the printing is. We are hoping to discuss this with you.


All the best,

SingaPrinting

Rated 5 out of 5 stars

Very prompt and fuss-free service.

21 September 2018
Unprompted review
Singaprinting logo

Reply from Singaprinting

Hello Fadilah,

We hope you are on to a great week ahead. Thank you so much for the kind words. Messages like this keep us going. We are hoping to work with you again soon.


All the best,
SingaPrinting

Rated 5 out of 5 stars

I ordered 1000pc stickers on 13th Aug…

I ordered 1000pc stickers on 13th Aug and enquired from them if I could have the stickers by 17th as I have an urgent even coming up, to which they told me deadline was too tight(as all other companies have told me too), and it couldn’t be done.. But the package came on 15th! Super amazing speed of printing AND delivery. Quality of stickers is good too! Will definitely recommend to others and return if I need anything else from you guys!

17 August 2018
Unprompted review
Singaprinting logo

Reply from Singaprinting

Berwin,

Thank you so much for sharing your experience with SingaPrinting. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every customer experience to be “five stars”! Glad to hear you love the stickers that you ordered. The entire team will be thrilled to hear your feedback!

All the best,

SingaPrinting

Rated 1 out of 5 stars

SingaPrinting is a Scam!

This company is a scam! Sent my specs for my print in every single email but after full payment is done via Paypal, they require a top-up of $200. Firmly said "No" and company is supposed to refund, which I have also made a dispute on Paypal for Buyer's protection. Called several times within the 2.5 weeks and I was not given any answer. The person who followed up of different names, Jen and Chen, are of the same person when I spoke to them on the phone (the voice is definitely the same!). Singaprint insisted that I have to cancel my dispute first, before they can refund, which Paypal has advised not to as once the dispute is cancelled, buyer will not be protected by the Buyer's protection. Officer from Paypal then escalated the case and I got my money back via Paypal.

7 May 2018
Unprompted review
Singaprinting logo

Reply from Singaprinting

Hello Ice,

Thanks for the time you had spent with us.

We're saddened that you call our company a scam, after all those back and forth proofs sent to you and with all the amendments made. It was just too unfortunate that when we had finally laid out the complete details on the final proof, it turned out that you needed a folded card, which was totally different from the first quote presented. Please know that folder cards with serial numbers will undergo different process from our regular postcards, therefore an additional payment had been issued. This was where misunderstanding took place. Please be informed that we had tried refunding but to no avail, as the fund has been held. However, we could send proofs that our company did and issued refund successfully.




Sincerely,
Singaprinting

Rated 3 out of 5 stars

You just get what you have paid

You just get what you have paid. What I love about their service is they have friendly and accommodating customer service rep & speedy delivery.

12 September 2017
Unprompted review
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Reply from Singaprinting

Thnaks, Lian. We are happy to know that you got your money's worth. We hope to serve you again.

Rated 5 out of 5 stars

Great price & stickers

Great price & quality of stickers. Couldn't think of finding another supplier because with Singaprinting I experience the best. And I believe they are worth it for a recommendation.

30 August 2017
Unprompted review
Singaprinting logo

Reply from Singaprinting

Thanks, Frank. Your review is as wonderful as you. We hope to work with you again soon.

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