SiriusXM Reviews 

After many years as a customer I have written them off for good. No notice of a renewal with significant increase. Easy enough to go to Spotify and never go back to SiriusXM.

They have the worst customer service. I tried to cancel and was kept on the phone for thirty five minutes with various offers. When I declined all of the offers, they told me that I needed to call back in 2 months to cancel, because I was not able to cancel though I was on a month to month contract. The person I spoke to, spoke over me and raised their voice, and once I started recording the conversation, they agreed to cancel my service. I may have reconsidered signing up again in the future and I assure you I will not now, after that interaction.

I have been a subscriber of SiriusXM for years and I know they often raise prices even when they have better deals available. Checked my account and found that I was subscribed to their Music Showcase plan at $17.99/month. This is the plan they placed me on when my complimentary subscription ran out on my new car. I checked their website and they list a plan, All Music for $9.99. When I go to the "manage my plan" link and try to change, the All Music plan is not listed. The cheapest music plan listed was $23.99. Initiated a chat session to get my plan changed to All Music. I was told the plan was not available. I had to say NO and push back 5 times before connecting to a live agent who had no problem switching me to the All Music plan. Coincidentally, the channel selection is the same for both All Music at $9.99 and Music Showcase at $17.99.

SiriusXM has continued to raise prices ever since I started with them. I don't remember how much it was in the beginning, but when I cancelled today I learned I was paying $618.92!!!! My car Platinum for $98.23 EVERY 3 MONTHS! And my in home standalone Streaming Platinum - Family Discount $128.67 every year. Granted, I was the one who kept ignoring the routine price increases.

So, I decided to cancel. First, you can't just do that on-line. You have to go through an agent who keeps giving sale pitch after sales pitch. I finally told Frex this was NOT a negotiation and he proceeded with the cancellation of both subscriptions.

But, at last I am free and clear of that financial drain.

I have been dealing with this company for 20 years or so and they have been actually pretty good to deal with over those years. However now they can be classified as a Total SCAM Company. Meaning in the past hour I called 3 times and received 3 different monthly prices? I will round the numbers to even dollars. I received pricing from $6.00 to $10.00 to $24.00

I must say the customer service lady was very polite and helpful.
It took some time to cancel the service but it finally worked out.

"Every Time" I call into Sirius XM Radio, it's torture. This time, I leased a new car that had a Sirius XM "1 year" free trial included. Even the window sticker listed this 1-year time period. I called Sirius to cancel my subscription on the 2022 leased car I just turned in so that I can take advantage of the free subscription by the manufacturer. 2 Sirius XM agents and also a supervisor said that I had to call the dealership because they only showed a 3-month trial in their system and that the car was used. You can't make this up! They %$&**

Tried to sign up for a streaming only subscription. Their AI went into a loop continuously asking me to verify a VIN or Radio ID. I confirmed several times that I did not have one to associate with a streaming account. Finally gave up in frustration.

Crappy service. Have tricked dodge into not letting you access car info without selling your PII data to them and any 3rd party they want. Will not remove your PII on request, do not honor unsubscribing or do not call requests.

I have been a customer for 20+ years. I had fraud on my credit card and it was re issued. Frankly I had forgotten that, that card paid my bill. When the payment didn't go thru they just canceled my subscription. No email, no phone call. Nice customer service touch Sirius XM. I have 3 vehicles and a portable radio and if you didn't have a monopoly on this, I would change companies, if that is how you treat a long time customer.

This place has terrible Customer service.... rude and not helpful ill keep my money and listen to the radio

Did an online chat to cancel my services. The person online said no problem, all cancelled. I was surprised it was that easy this time except of course I see the Sirius charge again the next month. Called in and they conveniently say there's no record of the chat like I'm a liar. Keep your chat logs and look back at your account to ensure the person has actually done what they said they would. Shady freaken business!

Extremely disappointed with SiriusXM’s customer service and billing practices. I recently discovered I’ve been charged continuously since March 26, 2025, despite believing my subscription had ended.

When I called to clarify, I spoke to an agent (Saad from their Morocco office) who blamed me for allegedly opting out of account notifications — something I never knowingly agreed to. I was not shown any document where I waived the right to be notified.

In this day and age, if cancellation leads to automatic charges, it’s the service provider’s responsibility to clearly inform and get explicit consent from the customer. Otherwise, it's misleading and borders on theft.

I will be reporting this to the Better Business Bureau (BBB) and other consumer protection agencies. I believe others may have been affected by the same shady tactics.

Consumers deserve transparency, not hidden charges and blame-shifting. I’m done with SiriusXM.

Well just a few minutes ago the dj encouraged listeners to enter the Bryan Adams tour tickets in NY...went on line and it said concert entrance has expired .

But I'm also thinking if it's not available to Canadians they should just say so

I was a Sirius XM customer for over 10 years. Price was right, station selection was good and customer support was never an issue. However, every year they would send me a ridiculously high renewal price and I would have to call to get the promotion price. Where it all falls apart is when you go to cancel your service. I got tired of the promo game and told them I won’t be renewing. Sirius XM outsources to a third party to try and win you back. They have called me so many times I feel like it’s a deranged ex that won’t let go. It’s borderline restraining order territory. The more I say no, the more they call or email. Save yourself the harassment and never subscribe.

Their music selections playlists are the worse. They love to play songs that never made it. I just spent 2 wks on vacation constantly switching from 70's, 60's, Beatles, Smokey R non stop just to find something I may have known. And the DJ's need to take a vacation. what a waste of money. I am going back to old school

Sleaziest company ever. Hard to understand customer service representatives, manipulative, sneaky, impossible communication, surprise billing, deliberately confusing and misleading. Should not require an act of Congress to cancel my subscription. Horrible experience every time.

Car was totaled - I cxed this over a year ago and just seen I have been charged every month. I contacted them and told them that I have proof the car was totaled and they only refunded me 14 dollars.

Not recommend - they only care about profits
Be aware!
Sirius XM came to you really hard when they tried to get you. They called us countless times & offered multiple discounts. I felt like they hunted us down and didn’t stop until a contract is signed.

But once you are with them, the promotion lasted only one year and it bumped up to $25/month automatically. There was no option for auto renewal shut off. You have to stay on top of it and call to ask for a discount every year. My poor husband were trapped in this, he couldn’t keep track of the billing cycle and ‘s paid $25/ month now.

I received a trial to SiriusXM. I love the choices they make available to you. I drive a lot and find that I use my Apple Car Play more. Why? Because the music XM plays are slower rock stuff. I need to stay awake not fall asleep so I doubt I will keep it when my trial is over. What they need is to add a harder music version to every station they have for those of us that prefer the more rocking kind of stuff.