Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
Just a quick note to say a huge thanks to Anna and other members of the SJ customer service team. Buying online can be tricky sometimes so I almost always ask questions about a specific item I’m think... See more
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Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sister Jane
Dear Consumer,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I was very well assisted and got an…
I was very well assisted and got an immediate response when I had a question about a missing size on the website. The customer claims service was incredibly responsive and handled everything perfectly.
29 July 2025
Unprompted review
Reply from Sister Jane
Dear Serna,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Loved the dress I ordered and the…
Loved the dress I ordered and the sizing advice was spot on. The shipping was a little slow (not sister Jane’s fault) but the customer team dealt with it so well and so efficiently. Will order from here again.
23 July 2025
Unprompted review
Reply from Sister Jane
Dear Elizabeth,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Excellent customer service tracking…
Excellent customer service tracking down a missing order and helping me update the delivery address. Quickly got through to a real person who was so helpful and the clothes arrived promptly.
25 July 2025
Unprompted review
Reply from Sister Jane
Dear customer,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The BEST customer service ever…
The BEST customer service I have ever experienced.
I emailed looking for missing button for a dress that I had. I received a response from a gorgeous girl called Mia, who did everything she could to help me.
Not only did they post me one button, but several buttons for the dress.
I was blown away!
Not only are their dresses amazing but their customer service is too!
1 July 2025
Unprompted review
Reply from Sister Jane
Dear Emma,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Dream Dress
I bought a fabulous dress, which I always have so many compliments about whenever I wear it, but also had some items to return. My refund was processed really quickly but there was an issue with one item. The team were in regular contact and were really kind and the issue was eventually resolved. I loved how much care they took for customers and for the clothes. Thank you SJ x
20 July 2025
Unprompted review
Reply from Sister Jane
Dear Lucy,
Thank you for the lovely review!
We truly value your feedback as it helps us keep improving. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great Customer Service
I made a query & got a very fast response - sadly the item I enquired about was the wrong colour.
17 July 2025
Unprompted review
Reply from Sister Jane
Dear Mrs. Sharon,
Thank you for the sweet review!
We really value your feedback as it helps us keep improving. We're always here to provide the best shopping experience to our amazing community, and we hope you find your next fave SJ style in the perfect colour soon!
Kind regards,
SJ x
High quality clothes and friendly staff
Gorgeous clothes and high quality dresses, although last one didn’t suit me and had to return it. Very helpful and friendly staff, always providing swift responses in a timely manner.
17 July 2025
Unprompted review
Reply from Sister Jane
Dear Teresa,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really helpful customer service
Really helpful customer service! Thanks Mia!
16 July 2025
Unprompted review
Reply from Sister Jane
Dear Alice,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I have had an excellent customer…
I have had an excellent customer experience with Sister Jane - Kris has been fabulous. So attentive and incredibly helpful. Easily the best customer experience I have had in ages!
10 July 2025
Unprompted review
Reply from Sister Jane
Dear BP,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I fell in love with a Sister Jane dress…
I fell in love with a Sister Jane dress I tried on in John Lewis but they didn’t have it in my size. I searched EVERYWHERE for this dress and couldn’t find it so reached out to the customer team and within 12 hours they found me the dress in my size! 10/10 service and I can’t wait to wear my new dress to a family wedding this summer!
15 July 2025
Unprompted review
Reply from Sister Jane
Dear sophie,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick delivery and great customer…
Quick delivery and great customer service from the lovely Maria when I sadly had to return the dress. Absolutely hassle free returns process as well! 10/10recommend x
11 July 2025
Unprompted review
Reply from Sister Jane
Dear AH,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I order a dress for…
I ordered a dress for £89.99. The dress arrived like a crumpled rag, I tried it on but with no zip opening it was literally a small hole in a heap of fabric that you could not even get a sense of where your head was! Needless to say I got a little make-up on the inside of the dress around the opening which I duly got out as it was mineral powder. As it was so poorly fitting I had to return it at my expense (note these are not paid for returns to Sister Jane) without any printable address included or barcodes it’s a right fafe. Sister Jane emailed to say there was make-up, I responded saying if they would be happy to try and remove it that would be great as it was a service they offered. They then said they tried, couldn’t and so I needed to pay another £5.99 for the dress to be posted back to me. All in all, I take full responsibility for the tiny bit of make-up but the dress was poorly designed in the first place and for £89.99 it wasn’t a cheap dress so needed a zip or buttons to allow for your head to go through when there’s that much fabric! To make matters hilarious, the dress was posted back today, clean as a whistle, no make up marks but still creased. Ironically they would be better saying no returns as that’s obviously the case!
Poor experience overall sadly and hoping this review makes someone think twice before buying! If you happy with no returns buy away.
10 July 2025
Unprompted review
Reply from Sister Jane
Dear Amanda,
Thank you for taking the time to share your feedback as it’s incredibly valuable in helping us improve our processes.
We’re sorry to hear you were not pleased with the way item arrived. All our styles are sent in their brand new packaging, which may sometimes cause slight creasing due to the nature of the fabric and folding for transit. Rest assured this does not affect the final look of the garment.
As part of our returns policy, we kindly state that items must be returned in their original condition. Upon inspecting your return, we noted makeup marks around the collar area. In line with our process, we reached out to request your authorisation to attempt cleaning in the hope of removing the marks and allowing a refund to be issued.
Unfortunately, it was not possible to remove the stains, so we were unable to process the refund and offered to return the item to you by post or via free collection from our showroom. We also kindly shared images of the cleaned area with you to reassure you that the attempt was made and to help identify the location of the marks upon receipt.
Please rest assured that our goal is always to create a smooth and fair experience for our amazing community, while treating every customer equally within our policies and procedures.
Kind regards,
SJ x
Thank you to Kris
Thank you to Kris at the customer service
Team sister Jane for all the help provided over tha last few days I cannot say thank you enough. After I messed up my order several times (sooo embarrassing!) Kris got it all sorted EXCELLENT customer service sister Jane xx
9 July 2025
Unprompted review
Reply from Sister Jane
Dear lisa,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer service
There was a problem with my shipping adress and Maria found a solution. Very pleased with the reactivity and her kindness through our mail exchanges.
7 July 2025
Unprompted review
Reply from Sister Jane
Dear Aurore,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Why are your dresses all soooo short!
Why are your dresses all soooo short!! 😭 I’m not a fan of a dress just skimming my bum. My knickers are longer haha. I’m only 5ft4 too. Pleeeease make them more wearable. I’ve had to send every dress back 😪 the quality isn’t really a reflection of the price either. Some items feel cheap. Cute and unique pieces though. Mostly purchased through ASOS. No hate xx
1 June 2025
Unprompted review
Reply from Sister Jane
Dear Melanie,
Thank you so much for your feedback. We really appreciate you taking the time to share your thoughts. We're sorry to hear the dresses didn’t meet your expectations in terms of length.
We aim to provide as much detail as possible on each product page, the exact length of each dress in our details&fit section. This can help you find the best fit for your height and preferences. Our size guide generally follows standard industry measurements, but we understand that comfort and coverage can vary by personal style.
If you're ever unsure, our team is always available to provide tailored advice before you make a purchase, so you have all the information you need to find the perfect fit.
Kind regards,
SJ x
Great customer service
One of my items was out of stock, and their customer service rep, Mia, was amazing. She managed to have the package sent promptly after a new size was found ready for a weekend wedding and even checked in the next day to make sure I had received the parcel. It's rare to find attentive and responsive customer service these days, and it's much appreciated!
4 July 2025
Unprompted review
Reply from Sister Jane
Dear SB,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer service
Customer service is very efficient, understanding and friendly. It was a pleasure talking with Kris.
2 July 2025
Unprompted review
Reply from Sister Jane
Dear Kheira,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
THE BEST ALL ROUND!!!
THE BEST QUALITY CLOTHES, AND THE BEST SERVICE!! Truly appreciate them and love what they do.
Thank you SISTER JANE x
30 June 2025
Unprompted review
Reply from Sister Jane
Dear Matthew,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
This company produces stylish dresses…
This company produces stylish dresses which are also well made and easy to wear. It also provides excel after sales service as it did for me when I needed to clarify cleaning instructions for a dress recently purchased. A big thanks to Kris who ensured that all necessary assistance was given.
2 July 2025
Unprompted review
Reply from Sister Jane
Dear N Hood,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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