Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
Company replied
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See what reviewers are saying
Mr Ravi delivered exceptional customer service while helping me reset my account. Which intially Ms Angel was supposed to handle but went missing after few minutes. He explained each step clearly, res... See more
Company replied
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Perfect Channel Manager. We have tried a lot and at the end we end up with the SiteMinder due to their stability, lot of diversity in OTA's, website builder and automation with the guest communication... See more
Company replied
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good excellent
15 May 2024
Unprompted review
Reply from SiteMinder
Hi Sharipah,
Great to hear! If there's anything else we can assist you with, feel free to let us know. We're here to help!
Kind regards,
Ereena
Reply from SiteMinder
Hi Jazmin,
Thank you! We're thrilled you're happy with our service. Let us know if there's anything more we can do for you.
Kind regards,
Ereena
Support is very helpful and informative
Had a number of questions about mapping a new set of rates and needed some live assistance. Thankfully Damini was very helpful and guided me through each step of the process.
We use Siteminder for our Channel Manager to connect our reservation system to certain OTAs so it carries out a vital function to our business as a hostel. As such, the support given today was hugely appreciated and very helpful to us. Thanks Damini! :)
-Eanna Crehan,
Reservations Manager
Hans Brinker Amsterdam
14 May 2024
Unprompted review
Reply from SiteMinder
Hi Eanna,
It's wonderful to hear that Damini provided such helpful assistance with mapping your new rates! We're grateful for your positive feedback and will be sure to pass it along. If you ever need further assistance, don't hesitate to reach out!
Kind regards,
Ereena
Vibha was so kind and helpful
Vibha was so kind and helpful. All of my issues were solved.
14 May 2024
Unprompted review
Reply from SiteMinder
Hi Rachel,
We're glad to hear that Vibha provided such helpful and kind assistance, and that all your issues were resolved! If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help!
Kind regards,
Ereena
Clear explanation
14 May 2024
Unprompted review
Reply from SiteMinder
Hi Edi,
We're glad to hear that the explanation provided was clear! If you have any more questions or need further clarification on anything, feel free to reach out. We're here to help!
Kind regards,
Ereena
Kath is really helpfull and patient in…
Kath is really helpfull and patient in assist my needs Thank you so Much Kath
14 May 2024
Unprompted review
Reply from SiteMinder
Hi Erwin,
We're delighted to hear that Kath was so helpful and patient in assisting you! Thank you for acknowledging her efforts. If you ever need assistance again, don't hesitate to reach out. We're here for you!
Kind regards,
Ereena
Reply from SiteMinder
Hi Sumarna,
Glad to hear we could resolve the issue quickly! If you encounter any more problems or have further questions, feel free to reach out. We're here to help!
Kind regards,
Ereena
Reply from SiteMinder
Hi there,
Thank you! We're happy to provide great support. If you have any more questions or need assistance, just let us know. We're here for you!
Kind regards,
Ereena
Prompt
Prompt, quick to action and I very much appreciated that Angel reconfirmed and clarified my requests before actioning.
14 May 2024
Unprompted review
Reply from SiteMinder
Hi Kimberly,
We're glad to hear that Angel provided prompt and proactive assistance, and that you appreciated the reconfirmation and clarification of your requests. If you need any further assistance or have additional questions, don't hesitate to reach out. We're here to help!
Kind regards,
Ereena
Thank you Sachin
Sachin help me a lot with his experience, I really apreciate his assistance.
9 May 2024
Unprompted review
Reply from SiteMinder
Hi Demetria,
We're thrilled to hear that Sachin's experience was beneficial in assisting you! Thank you for recognising his efforts, and if you ever need further assistance, don't hesitate to reach out. We're here to help!
Kind regards,
Ereena
Really quick service!
13 May 2024
Unprompted review
Reply from SiteMinder
Hi Raphaela,
Glad to hear that you found our service to be quick! If you have any more needs or questions in the future, feel free to reach out. We're here to assist you promptly!
Kind regards,
Ereena
Quick and effective help
Quick and effective help with some issues, Cyan Cancún Resort & Spa
13 May 2024
Unprompted review
Reply from SiteMinder
Hi Betsabe,
We're delighted to have been able to provide quick and effective assistance with your issues at Cyan Cancún Resort & Spa! If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
Kind regards,
Ereena
fast assistance.
13 May 2024
Unprompted review
Reply from SiteMinder
Hi Maria,
Glad we could assist you quickly! If you need further help or have any more questions, feel free to reach out. We're here to help!
Kind regards,
Ereena
The support is awesome
The support is awesome, up-to-date, and always very helpful. When the subject is more complicated, they take the time to review all and verify that our problem is solved.
On a personal note, I have to stand out this fellow called Bruno, amazing job on support.
João Correia - Operations Manager, Atalaia Sol - LAGOS - PORTUGAL
13 May 2024
Unprompted review
Reply from SiteMinder
Hi Joao,
We're thrilled to hear that you find our support team awesome, up-to-date, and always very helpful! It's great to know that they take the time to thoroughly review and verify solutions, especially for more complicated issues. Thank you for highlighting Bruno's amazing job on support—we'll be sure to pass along your appreciation. If you ever need further assistance or have any more complex issues, don't hesitate to reach out. We're here for you!
Kind regards,
Ereena
Reply from SiteMinder
Hi Phrueksa,
We're glad we could fulfill all your requests! If you have any more needs or questions in the future, feel free to reach out. We're here to help!
Kind regards,
Ereena
Reply from SiteMinder
Hi Nadeep,
Thank you for your feedback! We're pleased to hear that our assistance was both prompt and informative. If you have any further questions or need assistance, feel free to reach out. We're here to help!
Kind regards,
Ereena
Quick resolution
Quick resolution, fast response, straight to the point.
13 May 2024
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback! We're pleased to hear that our assistance was both prompt and informative. Should you have any further questions or require additional information, don't hesitate to reach out. We're here to help!
Kind regards,
Ereena
Reply from SiteMinder
Hi there,
Thank you for your kind words! We're glad that our explanation was clear and easy to understand. If you have any more questions or need further clarification, feel free to reach out. We're here to help!
Kind regards,
Ereena
HELPFULL
tHE GIRLD WHO ATTENDED ME WAS SO KIND AND FRIENDLY. sHE RESOLVED ALL MY DUDES AND ALL WAS GOOD.
12 May 2024
Unprompted review
Reply from SiteMinder
Hi Sebastian,
It's wonderful to hear about your positive experience! We're glad to hear that the staff member who assisted you was kind, friendly, and able to address all your needs effectively.
If you have any further questions or concerns in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Ereena
great assistance rendered to Sentido…
great assistance rendered to Sentido Khaolak
12 May 2024
Unprompted review
Reply from SiteMinder
Hi Harold,
We're thrilled to hear that you received great assistance from SiteMinder team! If you have any more needs or questions in the future, don't hesitate to reach out. We're here to help!
Kind regards,
Ereena
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