Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
Company replied
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See what reviewers are saying
Mr Ravi delivered exceptional customer service while helping me reset my account. Which intially Ms Angel was supposed to handle but went missing after few minutes. He explained each step clearly, res... See more
Company replied
Perfect Channel Manager. We have tried a lot and at the end we end up with the SiteMinder due to their stability, lot of diversity in OTA's, website builder and automation with the guest communication... See more
Company replied
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
442 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service - Alyssa…
Quick response and action taken promptly by Alyssa. Excellent service.
10 March 2025
Unprompted review
Reply from SiteMinder
Hi Haimona,
Thank you for sharing your feedback! We're delighted to hear that Alyssa provided quick response and took prompt action to assist you. We're pleased you found the service excellent.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
SiteMinder is a robust hotel channel…
SiteMinder is a robust hotel channel manager with an intuitive interface and excellent connectivity to major OTAs. It's user-friendly, simplifies rate management, and reduces overbookings significantly.
10 March 2025
Unprompted review
Reply from SiteMinder
Hi Dede,
Thank you for sharing your feedback! We're delighted to hear that you find SiteMinder to be a robust Channel Manager with intuitive interface and excellent connectivity to major OTAs. It's great to know that the platform is user-friendly, simplifies your rate management, and effectively reduces overbookings.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Top service
Siteminder is a top channel manager .Probably the best our there !
7 March 2025
Unprompted review
Reply from SiteMinder
Hi Giorgios,
Thank you for sharing your wonderful feedback! We're thrilled to hear that you consider Siteminder's Channel Manager the best available in the market.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Lina,
Thank you for sharing your feedback! We're delighted to hear that you received great service and that your request was successfully fixed.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Joanna,
Thank you for sharing your feedback! We're glad to hear that Ravi provided helpful assistance and responded swiftly to your needs.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Alyssa
Alyssa, from the support team was excellent and very helpful. Thank you!
5 March 2025
Unprompted review
Reply from SiteMinder
Hi Vikram,
Thank you for sharing your feedback! We're delighted to hear that Alyssa from our support team provided excellent and very helpful assistance.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Alyssa was wonderful
Alyssa was wonderful. Super quick response, provided exactly what i needed. Thanks
5 March 2025
Unprompted review
Reply from SiteMinder
Hi Heather,
Thank you for sharing your feedback! It's fantastic to know that Alyssa delivered such excellent support providing prompt assistance and precisely addressing your needs.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Matt,
Thank you for your feedback! We're delighted to hear that Alyssa provided awesome and super fast service.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Great customer service from Priya and…
Great customer service from Priya and Alex!!
4 March 2025
Unprompted review
Reply from SiteMinder
Hi Johann,
Thank you for sharing your feedback! It's wonderful to hear that both Priya and Alex provided you with great customer service.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Chat box is the best
I like the function as chatting box because they help a real time.
4 March 2025
Unprompted review
Reply from SiteMinder
Hi Mai Thanyaphat,
Thank you for your feedback! We're glad to hear that you find the livechat function helpful for receiving real-time assistance.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
good & very help
4 March 2025
Unprompted review
Reply from SiteMinder
Hi Adie,
Thank you for your feedback! We're glad to hear that you found our service good and very helpful. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Ignacio,
Thank you for your feedback! We're glad to hear that Priya provided you with professional service.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Superb!
Quick response, friendly team and super helpful in answering all my questions. White Grass Ocean Resort and Spa really appreciates the kind assistance from Siteminder team.
3 March 2025
Unprompted review
Reply from SiteMinder
Hi Sabine,
Thank you for your wonderful feedback! We're delighted to hear that our team provided you with quick, friendly, and helpful assistance in answering all your questions. We're glad to know that White Grass Ocean Resort and Spa values the support from our team.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Al assisted me today to update my hotel…
Al assisted me today to update my hotel account and he was excellent!
Porterhouse beach hotel
3 March 2025
Unprompted review
Reply from SiteMinder
Hi Raja,
Thank you for your feedback! We're delighted to hear that Al provided excellent assistance in updating your Porterhouse Beach Hotel account.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Priya was very helpful when dealing…
Priya was very helpful when dealing with a query for me.
2 March 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback! We're glad to hear that Priya provided helpful assistance when dealing with your query.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Efficiency
Ravi was very kind, quick to answer and to give me the solution to my issue.
28 February 2025
Unprompted review
Reply from SiteMinder
Hi Alessandra,
Thank you for your feedback! We're glad to hear that Ravi provided you with kind, quick, and effective service in resolving your issue.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Fast responsiveness of Kath on a…
Fast responsiveness of Kath on a restrictions + availability issue, finding out that mapping needed a correction. Andrea (Revenue)
27 February 2025
Unprompted review
Reply from SiteMinder
Hi Andrea,
Thank you for your feedback! We're glad to hear that Kath provided fast assistance with your restrictions and availability issue, and successfully identified that a mapping correction was needed.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Leonardo,
Thank you for your feedback! We're glad to hear that Kath provided you with great support and a quick response via chat.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
great support from Damini
great support from Damini. Reply and support really quick and helpful.
27 February 2025
Unprompted review
Reply from SiteMinder
Hi Cong,
Thank you for your feedback! We're glad to hear that Damini provided great support that was quick, helpful, and responsive to your needs.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Great Support
Sachin identified and implemented the appropriate solution for my case.
27 February 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback! We're glad to hear that Sachin successfully identified and implemented the appropriate solution for your case. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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