SIXT France Reviews 

Do not rent from Sixt. We put down a deposit of 350 euros and nearly 4 weeks later have not been reimbursed even though we were told it would be within 48 hours. We have had to follow up with them and still not heard back - I believe these companies don’t reimburse deposits and wait till the customer follows up. This is unacceptable and a breach of their contract.

Do not rent from SIXT, not here in Strasbourg, not anywhere. They defraud their clients. Do a google search and you will find many reports of the same story I am about to tell you. They are on facebook, reddit, quora and more. Search for 'Sixt claims I damaged a car and you will find them.' I wish I had read them before I rented from Sixt. Never again.

I rented a car for two days in December of 2024. At the time of rental, the car had 13 noted damages. When I returned the car, I asked the person who inspected if everything was fine. He said yes and handed me the screen to sign. There is nothing on the screen that indicates any damage, I had the verbal confirmation of no damage, only a box to sign in, so I signed. Stupid me. Then a few months later I received a damage report for a scratch. ON THE HUBCAP. are you kidding me? And a letter saying they cannot incur the cost of the damage, when they haven't fixed 13 other damages that are actually on the car. I have never even considered that a hubcap would be in scope for noting damage. I asked for photos of the damage, and i received a damage report dated more than 2 weeks after my rental. For almost 300 euro. for a hubcap. I disputed the claim, as they lied to me by saying there was no issue when I returned. They said, sorry, you signed the form agreeing you were responsible for the damage. WTF. This is no way to treat your customers. I hope that few hundred euro you won't even use to fix the car is worth the loss of a customer, and every person who will read it everywhere I post this review.

I have been renting cars for more than 25 years and have never once had a damage claim. Much less for a hubcap.

So my friends, i strongly advise you against using this company for car rental. And also advise you to check the hubcaps along with the rest of the car, take photos, before and after, keep them for months, so they don't defraud you like they are me.

Got a speeding ticket. Sixt charging 39 Euros to simply notify it by email. This is bullshit because the state has my address and I will recieve the infringement notice anyway.
No other rental company has ever charged 1 cent for that topic
Stay away from the bloody pirats!

We rented a convertible Mini from Sixt Nice Airport and Valentine from Sixt very kindly upgraded us to a BMW Z4, which we thoroughly enjoyed. Merci beaucoup Valentine!

On return, we did have an issue with Sixt claiming we did 900km when we only did 200km, but all was resolved by the helpful staff

My husband and I had a trip planned where we would fly into London, take a train to Paris, and take a train to Mont St Michel. Due to a 6 hour flight delay, we were going to miss the last train to Mont St Michel. Therefore, we decided to rent a car. On the train from London to Paris, my husband logged on to Expedia and rented an SUV from Sixt (we were travelling with a third person and we had a bit of luggage so a small car would not do). Not even two minutes after he submitted the request, a man from Sixt called him and said they did not actually have that size car available. They only had compact cars. The man said he would cancel the request. My husband thanked him and moved on to booking with Enterprise. Needless to say, we were quite shocked when his credit card was charged for the rental. He contacted Expedia who said they can not refund it because Sixt is refusing to refund it. They are literally refusing to refund for a rental that they did not have available. Horrible company. Do not use.

I booked a specific car and prepaid for fuel, but upon arrival, the vehicle was unavailable, and I was given a different model. This led to a series of incorrect invoices due to internal errors in their system.

Despite choosing the prepaid fuel option, I was overcharged by more than €200. Customer service has been unresponsive and unhelpful throughout the process.

Unprofessional and unreliable – I cannot recommend this company.

Rented a car for my family while we were in france but it began showing issues in the dashboard pretty early on the trip. Sixt was not really able to help, and I ended have to rent another car for the trip and still waiting for a refund. Price and quality does seem to go hand in hand.

We booked and hired a car in Amiens, France (September 2025). The office was clean and tidy and we were looked after exceptionally well by Laurent.
Laurent made sure we were familiar with the car, set up the GPS for us and ran us through the cars operation. He also inspected the car with us, which was very clean, tidy and in great condition.
Laurent was friendly and very professional in his dealings with us.

They won't ever give you the car you book online with the excuse "We don't have that car because the customer service didn't tell us before" and then tell you that the car can be available next week, but the next week they suddenly don't have any single vehicle left. This same situation has happened twice now! Additionally, this time they gave me a faulty car which has creaking noises from the Tire when the steering wheel is turned on the pretext that I can manage for one week then they will change the vehicle, which hasn't happened ever yet.

Additionally, their customer service is completely unresponsive and they take literally 4 months to reply to a single email!

Thank you. Hopeless response.
We understand the contract. We paid 28 days worth initially. We expected a proportionate charge for the remaining two weeks. Instead we received an overcharge
We have have the original contract and have no problem reading it.

I have booked a truck almost one week before to relocate for more than 1000km. Of course they took the Money, then cancelled few hours before. Really no solution other than a generic sorry message and on the phone they said, we Will not charge you for any fee because of the cancellation, a cancellation that I did not do.
I will never rent with this company, even if I should walk.

We have rented two times in Nive france both times for 14days, always delivered the car ckean and fueled up with petrol. Both times we got charged after 2month 75euros extra for some thing we cant relate to, customer service is not to talk to and clearly just there to hold you busy no healp at all. Will never rent there again to shady and ripping people of.

One month after returning my car I've been sent a report claiming damage. This was not there at the time the car was returned, however, as there was no one on duty at the time of return there was no one to check. A report from a third party on month later with non-date stamped pictures is not acceptable evidence. That damage could have occurred any time since the car was returned in the last month. Do not use this company.

My experience with this agency was extremely disappointing. The employees are completely unreliable and do not hesitate to deceive customers. The vehicle reserved online is never available; you are systematically pushed to choose a more expensive model. In addition, I was assigned a car with technical defects, with the promise that it would be replaced the next day. However, the next day, I was informed that there were no more vehicles available. Unacceptable management and a total lack of professionalism.

EDIT: Their customer support is as worse as their service. You can expect a reply after two-three months atleast.

At pick up I was told they did not have the car I had booked. They were persistent in offering me a smaller car which is clearly listed at a lesser price on their website. Only when I insisted this wasn't suitable did they offer me the most similar car that was available, but they refused to give it to me at the price of my booking unless I included an insurance policy which they would do for a reduced price (a price which I obviously had clarified). The contract was never presented to me, my bad for not insisting, but I specifically asked if I was paying upfront, and again when I was paying for the vehicle on the day. When reviewed the contract the following day after it had been sent to me I noticed the billing did not at all match what I had been told and the total was for nearly 2x what my original booking had been. I sent an email asking for clarification the same day and I followed up 3 more times across the duration of the rental. I received my first response on the exact day the final invoice was sent to me. When I returned the car I was insulted by the employee, told there was nothing they could do and that it was my fault for booking a car they didn't have. From my point of view the employee lied to me to cover his tracks and when I went out of my way to rectify the situation I was ignored repeatedly until they knew billing had been completed .

I had an issue with a car rental they did not have the car I booked, then charged me additional cost related to the car they gave me even though the rules clearly state that if the car you have booked is not available you should be offered an alternative at no extra cost - They were unhelpful and the customer service is non existent. Don't use SIXT

I cannot help but notice SIXT take a great deal of care to reply to these reviews yet do nothing to solve them when you do contact them, they hide in red tape and simply refuse to acknowledge the upset they cause ordinary people. They have no customer care.

We had a terrible experience with Sixt Charles de Gaulle Airport. We booked a car well in advance for a large group, but when we arrived, they refused to honor the reservation because their system couldn’t scan the secondary driver’s license – a license that has worked everywhere else without issue. Instead of allowing us to proceed with just one driver or offering any sort of alternative, they simply refused service entirely.

We were told we would get a full refund, but two weeks later only part of the money was refunded. Despite multiple emails to customer service, we’ve received no resolution or meaningful response.

Extremely disappointing experience – unhelpful staff, no flexibility, and very poor customer support. We will not be using Sixt in France again.

We hired an EV car from SIXT on 23rd July, and it completely ruined our holiday. The car wouldn’t charge at any station, and on 29th July I wasted an entire day on the phone with SIXT, being passed from one person to the next. Their recovery driver eventually arrived but refused to take the car, saying I should drive it myself to a Citroën garage. A short time later, SIXT admitted the car should have been taken and I had to wait several more hours for another recovery truck to come. By the end of the day, we were still stranded at a campsite with three children under 7.
Instead of delivering a replacement, SIXT forced me to take a 3-hour round trip taxi to Bordeaux Airport on 30th July, where the new car still wasn’t ready. I lost two full days of my holiday dealing with this mess and was refused both a refund for the 2 days without a car and compensation for the wasted time.
When I collected the replacement car and again when I handed it back, no manager was available - I was simply assured I would hear back. On 5th August I raised a formal complaint once more, but SIXT has ignored every follow-up since.
For €900, I received poor service, no accountability, and no resolution. SIXT should at the very least refund the 2 days we were without a car. Completely unacceptable. We will never use SIXT again.

I rented from SixT Nice Aiport about 4 months prior to my trip and when we arrived the car was not what we had paid for. We booked a Peugeot 2008 which has a boot size of 434 litres. When we arrived we were told we had been given an “upgrade” to a Fiat 600, which after checking only has a boot size of 360 litres. I understand that the booking is for the car you pick or “something similar” but that’s not an upgrade and infact meant we couldn’t fit all our luggage into the Fiat 600.

We travelled with another family who did collect a Peugeot 2008 and it was visibly bigger, they had no problem loading their 3 suitcases, and infact took out third which we couldn’t fit in to the Fiat 600.

I tried to go back and complain but the several check in desks where only manned by one member of staff, and with young children was struggling to justify waiting an hour or more behind the long queue of families now waiting.

I now realise that the term “upgrade” was used to convince me not to bother standing my ground and move me out the queue as quickly as possible.

Incredibly disappointed

I rented a car from Sixt Rouen Gare from August 13th to August 14th, prepaid 312.77 €. I returned the car on time, at 18:40 on August 14th, and personally handed the key and parking ticket to the same employee who gave me the car.

Despite this, Sixt later charged me an extra 1002.47 € for a so-called late return. After many emails and phone calls during my family holiday, they reduced the invoice, but still added unjustified extra charges. In the end I was billed 724.90 € instead of the correct 396.16 € (prepaid rental + fuel + refueling service).

This mistake forced me to spend hours of my holiday fighting an incorrect bill instead of enjoying time with my family. It completely ruined the experience.

📌 For other customers who face the same problem:

Under GDPR you have the right to request the car’s GPS/telematics data from Sixt. This can prove when and where you returned the car.

You can also contact the European Consumer Centre (ECC) for free help if you rented abroad. In France, disputes can also be sent to Médiation Tourisme et Voyage (MTV).

I strongly advise caution when renting from Sixt. Always keep proof (photos, tickets, receipts), and if you are unfairly charged, demand your telematics data and involve consumer protection services immediately.

This was a dishonest and unacceptable experience – I can only give 1 star.