SIXT car rental USA Reviews 10,691

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 6,026 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and professional demeanor, often highlighting specific individuals who went above and beyond. The service is consistently described as quick, smooth, and easy, making the car rental process hassle-free from pickup to drop-off. Many people also appreciate the quality of the vehicles, noting they are often new, clean, and well-maintained. However, some people were dissatisfied with certain aspects of the product and pricing. Issues occasionally arose with unexpected charges, such as for parking or fuel, and some customers felt the pricing was not always transparent. A few other people also felt that the condition of the car was not always perfect upon pickup, mentioning issues like a smoky smell or minor damages.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the smooth, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Product

Customers had ambiguous experiences with the product. Many reviewers praised the cars, describing them as... See more

Price

Clients share ambiguous opinions on price. While some reviewers found prices competitive, offering great cars... See more

Location

People report ambiguous experiences with location. Many customers found locations easy to access, with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found out that SIXT car rental USA is more professional than most branches in Europe. Good reception, nice helpful staff , straight forward dealing and easy pickup & drop. I have been renting... See more

Rated 5 out of 5 stars

Smooth and efficient process all around with friendly service. Picked up at the Vegas airport and drove almost 1,000 miles solo - I am an older woman and felt confident in the vehicle. Only glitch w... See more

Rated 5 out of 5 stars

Good experience renting at Gare Du Midi in Brussels. Was able to pick up car 30 mins early, and staff helped to connect car to Android play. Had full insurance, so they didn't really inspect the car m... See more

Rated 5 out of 5 stars

We were immediately served at Dublin airport with no waiting in line. Our delightful SIXT service rep Louise made the entire car pick up easy and answered all of our questions. We spent extra to have... See more


Company details

  1. Car rental company
  2. Car rental service
  3. Car Sharing Location
  4. Limousine service
  5. Truck rental agency
  6. Van rental agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 29% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent customer service

The manager rang the day before to advise the utility I requested had not been returned by the expected time. He rang early the next morning to advise it was available. This I considered very good service. It was exactly what I required for the clean up job. The price was good and pickup and return very quick

6 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Sixt was amazing

My experience with Sixt was amazing! The staff were friendly and the car was extremely nice. The app is easy to use and book my car. I had to check-in at the counter versus going straight to the car but the line was quick and I was in and out in no time. I would highly recommend Sixt! The car quality is much better than other rental companies.

29 April 2026
Unprompted review
Rated 3 out of 5 stars

Everything was good until the return

Everything was good until the return. The agents at Intercontinental Miami ignored us for 10 minutes then got all mad because we had reported additional damage on the app before we took the car. Said it made their job harder.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Rented a brand new BMW X3 in Hawaii…

Rented a brand new BMW X3 in Hawaii during our 9 day vacation, which was no only fun to drive but very comfortable with tons of baggage space. It was a pleasure driving it around the island and made our vacation even more enjoyable. Appreciate the fast pick-up and drop-off at HNL Airport as well as the helpful staff who were always there to assist if needed. Will definitely rent again from SIXT on future trips.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Staff were very friendly and super…

Staff were very friendly and super helpful. The car (Subaru Outback, which I was not expecting) exceeded my expectations, and I actually took it for a pleasure drive (normally driving for me is just to get from A to B). Deposit was refunded within a few days. Will definitely prioritize this vehicle rental company in future!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

This was the second rental and great

This was the second rent and both have been exceptional. I was very skeptical of a company I’ve never used for a rental car but now we have and glad of it. Everything from reservation to return was easy. The few people we encountered were very nice. Cars have all been in excellent condition.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

I was concerned because most of the car rental places didn’t have great reviews especially the ones with good deals. I picked this place because it had a competitive price. I picked up my car from the Orlando airport. My experience was a positive one. The office is in the airport, short line, easy pick up and easy return.
The car was clean and modern. I paid what I signed up for. I didn’t buy the extra insurance. Paid my tolls via machine at the airport prior and I filled up my own gas tank before returning. So i definitely recommend Sixt based on my experience.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company!

Pickup and drop off was fast and easy, no wait line at the airport. Excellent customer service, we were happy with the coverage provided. Would use again and highly recommend this company!

11 May 2026
Unprompted review
Rated 4 out of 5 stars

Requested car was not available

Requested car was not available. Insurance charge for extra charge too high for a 2nd driver. $14.95/day for 9 days. If you rent 3 individual days, you get free insurance for a 2nd driver.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service Experience

I had the pleasure of working with Aaliyah Collins from SIXT management team and she was awesome. Aaliyah listened to my concerns and explain to me clearly about policy in which I understood completely. She also understood me being the customer was asking for SIXT to show some grace because of the situation and I was completely satisfied after talking with Mrs. Collins. Great job team SIXT

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Enjoy your journey

I know it’s possible to find better rates in some other small companies but
I prefer to rent from a serious company. You will not find a company that its service is so high. I did have in some rentals small issues but immediately they took responsibility and helped.
Avoid headaches. Have a great journey

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience in France

We rented a car for 2 weeks in France - the overall experience was excellent. Both pickup and dropoff were handled competently and quickly by very friendly staffers. The car was in good shape, clean, and efficient. The costs were laid out clearly upfront and there were no hidden charges.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

First time user

First time user. Very happy with the vehicle. We didn’t do a walk around to see any damage … made me worried. There was a something on the driver’s door… which the agent opened for me…. No way to notice! So in the end nothing was said and I left it alone. The process was easy … and I’ll use the company again!

11 May 2026
Unprompted review

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