SJSCycles Reviews 

17,771
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive and unique product selection, often finding hard-to-get parts not available elsewhere. Reviewers frequently highlight the excellent service, competitive pricing, and efficient ordering process. Many people appreciate the prompt and reliable delivery, noting items arrive well-packaged and as described. However, some customers also noted that postage for smaller items can be perceived as expensive or a bit pricey. While the overall value is good, a few people felt the shipping costs for small components were excessive compared to other options.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide and comprehensive... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its promptness, efficiency, and overall... See more

Price

Customers consistently report positive experiences with pricing, often finding competitive and fair prices... See more

Order

Reviewers mention positive feedback about order, highlighting that the online shop was quick and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SJS have what other stores say they can’t get. I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car pa... See more

Rated 5 out of 5 stars

Excellent product for disabled people, the crank shortner is great on my electric bike, expensive for what it is but it gets you cycling again, I need to get another 3 of them so will be ordering agai... See more

Rated 5 out of 5 stars

Been buying from SJS for years, great selection of products including wide range of Shimano spares which let me fix what I have rather than be forced to replace the entire thing. When I've had to ema... See more

Rated 5 out of 5 stars

SJS Cycles are one of my go to suppliers for many cycle components. Knowledgable & helpful if you need to call for advice. Informative website, stock parts that are harder to obtain elsewhere. Quick... See more


Company details

  1. #4 of 94 best companies in Bicycle Shop
  2. #3 of 32 best companies in Bicycle repair shop
  3. #3 of 60 best companies in Bike accessories store
  4. #3 of 24 best companies in Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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4.9

All reviews

(17,771)

973 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great range of products and quick to…

Great range of products and quick to despatch. But not especially helpful on the phone

7 July 2026
SJSCycles logo

Reply from SJSCycles

Thank you for your feedback, Giles.
We’re pleased to hear you were happy with our product range and the speed of dispatch. We’re sorry to learn that your experience on the phone didn’t meet the standard you were expecting. We pride ourselves on offering knowledgeable and helpful advice, so it’s disappointing to hear we fell short on this occasion. We’ll take your comments on board and use them to help improve our service.

Rated 5 out of 5 stars

Good prices, well organised and great service

SJS had the parts I needed for a good price and sent them out right away. And crucially SJS provide some technical advice online such as will this bit work with this other bit. In general other retailers of cycle components don't offer that. SJS can do it because there are people there that know a lot about bicycles. To me that makes them stand out.

6 July 2026
Rated 5 out of 5 stars

SJS have what other stores say they…

SJS have what other stores say they can’t get.
I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car parts retailer selling bicycle shaped objects had absolutely no idea what I was talking about.
Good reliable SJS, bought there many times including a dynamo front and rear light set for my daily bike. Sadly rarely seen in the UK now.
Good products, good service and timely deliveries

6 July 2026
Rated 5 out of 5 stars

I can’t recommend SJS Cycles enough

I can’t recommend SJS Cycles enough, they’re simply the BEST. I’ve been using them for a couple of years now and every time I place an order it arrives in perfect condition, on time and expertly packed.

The quality of the service is outstanding, and their prices are always fair. It's clear they genuinely care about their customers and are passionate about cycling.

Whether you need a new bike, repairs, spare parts or expert advice, I highly recommend SJS. They’re my go-to cycling shop, and everyone I’ve recommended to them says the same.

6 July 2026
Rated 4 out of 5 stars

SJS is great for small parks, Staff are great - P&P less great

SJS is great, especially love the plethora of small parts. The staff are helpful even if the answer is "sorry that isn't made any more".

SJS isnt always the absolute cheapest but that's okay because the small parts and advice makes it worth it.

The thing that is often a barrier to ordering and leaves a sour taste is the P&P / dispatch arrangements especially for small things. Even small thinks that will fit in a standard letter and envelope are charged at £3.75 which is just in my view excessive. It then seems unless you pay for express delivery the sit on the order for a day or two before dispatching it - when it usually arrives next day.

One final thing that would be useful links or copies of exploded diagrams showing parts

3 July 2026
Rated 5 out of 5 stars

Perfect.

Great service. Ordered a discontinued part-struggled to find it anywhere. Ordered Monday and delivered to my home in France on Thursday. Thank you very much

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Good quality item, for a good price

Purchasing processes was easy online, item was as described, price was cheap compared to other business i looked at, so i saved money,professionally wrapped with care, delivery took 2 to 3 days, so quite fast, very happy customer.

1 July 2026

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