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Rated 5 out of 5 stars

Had a very positive experience with this company. While most of my items arrived okay, two of the jugs were damaged. After sending photo evidence they made no hesitation to send out replacements, wh... See more

Rated 4 out of 5 stars

The stock state is not updated but nice people will support you I have ordered some stuff and apparently because a technical problem they have some of the items were out of stock. I am received... See more

Rated 5 out of 5 stars

I used Skiftselv.dk three times. Twice, my orders arrived within a day. Third time, it was delayed one day. I called their Customer service, and they were able to tell me immediately where the pa... See more

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3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Stock info and delivery times are a scam.

21 September 2021
Unprompted review
Skiftselv logo

Reply from Skiftselv

Hi Alexander,

Thank you or the Review.

I can see your order was placed the 19/9 at 9pm (Sunday). On the website the delivery on these spareparts is set to 2-3 workdays (Weekend doesn't count).
- So i don't find the review all that 'fair'.

When the Order is placed late we aren't able to process the order before early next morning.

The product just got in stock at our Danish Warehouse today and would have been delivered tomorrow. (Though due to your request we have cancelled the order)

If you ever have any questions feel free to contact me on mj@skiftselv.dk

Best Regards
Michael Jensen

Rated 5 out of 5 stars

Had a very positive experience with…

Had a very positive experience with this company. While most of my items arrived okay, two of the jugs were damaged. After sending photo evidence they made no hesitation to send out replacements, which came quickly.

It did take a while for the initial package to arrive, aka one month, so bare that in mind. However, considering some of the items were difficult to find in Denmark I would say the wait is worth it.

11 May 2021
Unprompted review
Rated 2 out of 5 stars

Toooooo long delivery

This is second time I have to wait for delivery more then 3 weeks where during ordering it says 6 -10 days. It seems is a pattern, if I knew I could order it from China.

3 November 2020
Unprompted review
Rated 3 out of 5 stars

Delayed

I order 2 items with delivery time 3-5 and 6-10 days, it took almost 3 weeks to receive them. They just "lure" you in and they don't update their stock online.

10 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered two floor ventilators, and unfortunately, one of them made a loud squeaky noise when panning. I reported it, and now they have send me a new one, free of charge. Excellent service

25 June 2020
Unprompted review
Rated 4 out of 5 stars

The stock state is not updated but nice…

The stock state is not updated but nice people will support you

I have ordered some stuff and apparently because a technical problem they have some of the items were out of stock. I am received an email later telling me what they lack from my order and when do they expect to receive them so I can make a choice of waiting or delivering the rest. Then the delivery was fast and the quality of items was good. 🙂

They would definetly need to improve their website, keep the stock state updated and invest more on a better UX and UI otherwise they are good.

31 May 2020
Unprompted review
Rated 1 out of 5 stars

I order TV holder and 15 days now I…

I order TV holder and 15 days now I don't receive nothing. Iwould recommend it to anyone.

23 May 2020
Unprompted review
Skiftselv logo

Reply from Skiftselv

Det er desværre korrekt vi i denne periode har oplevet længere levering grundet corrona situationen. varen er dog på lager til omgåetnde levering nu.

mvh
Martin

Rated 5 out of 5 stars

Fast returns process

Had an issue with the item I ordered, they immediately gave me a return label the next day, and shipped a new item a few days after. Thanks for the reactivity :)

20 October 2019
Unprompted review
Rated 1 out of 5 stars

Order#767410 [Skiftselv#47348]

Order#767410 [Skiftselv#47348]

While ordering through portal, it was showing all item are in stock and will be shipped in 1-2 days. It's been 10 days since I have ordered and I have not received any response when my order will be shipped.

I would not recommend and would not shop from there again :(

9 April 2019
Unprompted review
Skiftselv logo

Reply from Skiftselv

Hi.

we do really share your frustration!

And the service we are providing at the moment is way under what you should expect from us.

We are working on a solution where our shop doesn't show our old stock, as this is our main problem.

That should be fixed in a few hours.

I do hope, that you will come back another time, as we then can show that this level of service is way under our goal!

Best
Martin.

ps. If I can help you in any way, you can contact me directly at mrm@skiftselv.dk

Rated 5 out of 5 stars

Super service, product complies with the order, I recommend !!

- fast shipping
- original goods
- excellent communication

Dishwasher working again as new :)

25 October 2016
Unprompted review
Skiftselv logo

Reply from Skiftselv

Hi Tomasz,

Thanks you so much for the review,

Glad to hear everything went smooth, and our spareparts could help you get that Dishwasher up and running again :-)
Sometimes the "older" models can work as new again, just by replacing few spare parts, which is wonderful :-)


Best Regards
Michael Jensen

Rated 1 out of 5 stars

Had to cancel my order

My laptop bag was scheduled to arrive 5 days after ordering it, but it didn't. The next day they notified me that there was a problem with my order. I wrote an email asking for more information and turns out I would need to wait 2 months until they receive my bag on stock (this information was not on their website). Even though their prices are good, the service in this case was terrible and I would not recommend ordering from them unless you want similar surprises.

10 November 2015
Unprompted review
Skiftselv logo

Reply from Skiftselv

Thank you for your review.

Unfortunately, we have had a shipment that has been a long time coming to our store.

However, we have the product in stock this afternoon if you want to order it again. You can expect overnight delivery.

I think the informed delivery was mistakenly given for a new order, not from we had one on the way to us. as it is correct it is backordered for new order

I very much regret the delay, but hope you come back a second time.

Sincerely
Martin René Mortensen

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