Skin2Seoul Reviews 

982
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery and the secure, beautiful packaging that frequently includes wonderful free samples as a delightful bonus. People are also very happy with the fantastic product range, noting that the skincare items work wonders and leave their skin feeling wonderfully soft and glowing. However, some reviewers were not happy with the shipping times, mentioning that parcels arrived much later than anticipated and caused considerable frustration. A few consumers also noted that they encountered difficulties when trying to amend their orders or communicate about unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are authentic and arrive in perfect... See more

Delivery service

People report positive experiences with delivery service, consistently praising the fast shipping times and... See more

Quality

Clients share positive opinions on quality, highlighting top high quality products that leave skin smooth,... See more

Order

Users describe satisfaction with their order experiences, highlighting fast delivery, easy ordering... See more

Service

Customers consistently note positive experiences with service, describing it as excellent and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping times and amazing customer service made the whole purchasing experience seamless and stress free. I also loved trying the free samples that came with my order. Skin2seoul has so far been... See more

Rated 5 out of 5 stars

I am pleasantly surprised by the products I purchased from Skin2Seoul. The face cream from DR.ALTHEA is perfect for my skin type, it makes my skin velvety and bright after the first applications of th... See more

Rated 5 out of 5 stars

First time buying K beauty products online, and there are so many retailers! Skin2Seoul had my items in stock and offered fast shipping. I received my items exactly as expected. Plus some lovely freeb... See more

Rated 5 out of 5 stars

I nearly decided not to buy from this shop after reading some of the reviews here, but I’m so glad I gave it a try because I was not disappointed at all! The delivery was super fast, the packagin... See more


Company details

  1. #109 of 215 best companies in Beauty product supplier
  2. #33 of 65 best companies in Cosmetics Industry
  3. #63 of 130 best companies in Cosmetics shop

Written by the company

Discover the secrets of Korean Beauty at Skin2Seoul, your one-stop destination for glowing skin and timeless elegance. We offer an extensive range of authentic K-Beauty products, from innovative skincare essentials to trending makeup must-haves, all designed to enhance your natural beauty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

982 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(982)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reputable company

Reputable company, products are top quality and fairly priced. My go to site for Korean skincare in UK. Shipping takes longer than anticipated which is why 4 stars instead of 5.

26 August 2025
Rated 5 out of 5 stars

Skin2Seoul the best

I am pleasantly surprised by the products I purchased from Skin2Seoul. The face cream from DR.ALTHEA is perfect for my skin type, it makes my skin velvety and bright after the first applications of this cream. The Heimish RX Amino Biotin Revitalizing shampoo is also great for my damaged and dry hair, after my first use I liked it, the smell is very pleasant and my hair no longer gets electrified after drying. Thank you for these great products. I recommend it.

28 August 2025
Rated 1 out of 5 stars

Paid for 48 hour postage only to…

Paid for 48 hour postage only to receive the parcel one week later.

18 August 2025
Skin2Seoul logo

Reply from Skin2Seoul

Hi Lucinda,

Thank you for your feedback, and we're sorry to hear you were disappointed with your delivery experience.

We’d like to clarify that your order was placed on Friday, 15th August after 12pm, which is after our same-day dispatch cut-off time. As Royal Mail does not collect parcels over the weekend, your order was dispatched on the next working day, Monday, 18th August.

According to Royal Mail tracking, your parcel was delivered on 21st August, which is within the expected timeframe for Tracked 48 delivery.

We always aim to be transparent with our delivery times, and we’re sorry if this was unclear at the time of ordering. For any future concerns or queries, please don’t hesitate to contact us directly at customersupport@skin2seoul.co.uk
— we’re always happy to help.

Kind Regards,

Skin2Seoul Customer Support Team.

Rated 5 out of 5 stars

Excellent choice of ranges

Good easy to use website, good prices. Excellent choice of ranges with detailed information about the product. The products are fantastic I've only been using them for a few days but my skin just absorbs them no pilling, no stickiness, just smooth, Healthy looking skin. AWESOME!

15 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look