Skinlight Cosmetics Ltd Reviews 

125
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

I placed an order on 25th April. Money taken from bank account. Delivery was to be in 2 days. It is 8th May and no parcel in sight. They mentioned the parcel must have got lost and they will rese... See more

Company replied

Rated 5 out of 5 stars

My son’s skin got really bad over December and January where his cheeks were left covered in spots and dark red acne scars. A friend recommended skinlight! He has used ‘hyperfade dark mark erasing cre... See more

Company replied

Rated 1 out of 5 stars

I used Gluta Caps Glutathione capsules by Skinlight Cosmetics for a month, I discarded the tablets as soon as I realised they make my skin appear darker ! I would give anything to get back to my natur... See more

Company replied

Rated 5 out of 5 stars

I've had a few great experiences buying from Skinlight. I've always had excellent service and they sell products that are hard to find elsewhere. Most recently I got the Gold collagen eye pads and fac... See more

Company replied

Company details

  1. Health and beauty shop

Written by the company

Skinlight Cosmetics, "The Pigment Correction Experts" Europe's largest online store specialising in corrective skincare & skin lightening products formulated to treat Hyperpigmentation, dark marks and uneven skin tones. skinlight.co.uk have been supplying premium quality skin care treatments since 2001 and are proud to have provided the ideal solutions for thousands of satisfied customers.


Contact info

4.0

Great

TrustScore 4 out of 5

125 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(125)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

contacted them regarding an issue with…

contacted them regarding an issue with the results i was experiencing from one of their products. they were so helpful and kind enough to offer me a free bottle to keep on trying. i really appreciate how nice they are and i hope to try out some of their other products because of this positive experience (:

29 March 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service

I am so happy with Skinlight's customer service and all the lovely products they sell. I had a delayed shipment and Skinlight attended to my needs immediately in a very professional manner. I would definately recommend buying products from this company.

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

I used 3 bottles and going to do my next order. I cant see big difference yet but I believe at least after 3 months I will get the results. Customer service is excellent and so quick!!!! One of the best services I have seen ❤

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service 💕💕💕

I’m so happy that I choose skinlight as you’re so helpful and just resolved my problems
Great customer service
You care all of your customers
Thank you and so grateful 😊
I’ll go with you for sure 💕💕💕💕

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Furst London Ultra Moisturising Corrector Cream

I have been using the Furst London Ulta Moisturising Corrector Cream for a three months alongside the Premium Antioxidant Serum With 24k Gold Leaf and the combination of them both upon my skin, has had truly amazing effects. My skin on my face and neck is visibly tighter and brighter. The aroma of the cream is delightful and deeply moisturising, without leaving any sticky residue. I have found that my Makeup can be applied soon after using both the products. I have very sensitive skin, and used many products and had to bin them, but with both these premium products, I am delighted to experience, no breakouts or skin problems. The packaging is always first class and the delivery service was super quick.
I would highly recommend this product along side the gold leaf serum, you will not be disappointed.
They are worth every penny and last for a long time, as you only need a little amount.

25 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing products

Skin light cosmetics products are amazing I wanted to get rid of hyperpigmentation and dark spots I absolutely love SKIN WHITENING SERUM WITH ALPHA ARBUTIN and my skin looks and feels better than I can ever remember it looking and feeling. they are absolutely lovely and feel beautiful on my skin.My skin is very sensitive but I didn’t get any breakouts

16 October 2021
Unprompted review
Rated 4 out of 5 stars

Great customer service

Great customer service, quick and efficient delivery but hard to tell if supplements make a difference. Seems to be taking a long time.

5 October 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love their supplements

Absolutely love their supplements. I suffer from hyperpigmentation and discolouration and the gluta caps and vitamin c really helps maintain my skin and balance it out. Everyone notices my natural glow and it’s just amazing. Thank you everyone at skin light!

5 October 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Unfortunately the product I bought gave me a reaction (I have super sensitive skin and it happens with various products.) Skinlight was very efficient and fast with their response and gave me a refund straight away.

4 October 2021
Unprompted review
Rated 4 out of 5 stars

Decent

I have ordered from this place twice and both times it was a smooth process. The delivery was on time and I did not have any payment issues or a bad customer service experience like some other reviews. Whether or not the product has been effective is something I can’t comment on yet as it is too soon hence the 4 stars and not 5.

25 September 2021
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Superb Customer Service
I have been a constant customer of skinlight for two years. Crossing 2 continents, my orders usually arrive carefully and neatly packed. The last order I had encountered a tremendous delay. However I wasn’t alarmed because I usually have a tracking number to trace my order status. Yet I sent skinlight an email regarding my order quoting my tracking number and order number. Such a prompt response from skinlight saying that my order has been lost between continents and would replace my order with a new one and will advise me when would it be dispatched. I usually order in bulk and the items I ordered were not cheap. To replace my order with a new one and with such a prompt response to my query has placed skinlight in the map of excellency and a five star rating in customer service.
With regards to its products, every skin and every skin problem varies and the products skinlight offers differ in its potency and effectiveness especially with the problem of hyperpigmentation which my skin’s main concern. I keep on reordering from skinlight because I am so pleased with the results but it takes time and patience. One piece of advice, no matter how much a product’s price tag is, if sunscreen is not applied religiously during the day, treatment is of no use and would only aggravate the existing condition.

19 August 2021
Unprompted review
Rated 1 out of 5 stars

So bright glutathione

I have been using so bright glutathione for 7 weeks and no changes at all. I read the reviews on their website and it was all positive hence why i bought it.
I put an honest review following my experience and they choose not to post it and that is very disturbing and dishonest in my opinion.

26 May 2021
Unprompted review
Skinlight Cosmetics Ltd logo

Reply from Skinlight Cosmetics Ltd

Hi - we are sorry that you have not seen good results yet with this very popular treatment. Regarding the product reviews - these are genuine customer reviews on our website but we cannot see any review under your name.

This product is extremely effective and we have thousands of customers coming back to reorder. However it can take longer for some people so we would be happy to send you another bottle free of charge as it really does work well. Please email our team at info@skinlight.co.uk to arrange for the free product. Thank you.

Rated 1 out of 5 stars

Disappointed hyperfade dark mark…

Disappointed hyperfade dark mark erasing cream I don't see any difference after a month 😕

24 May 2021
Unprompted review
Skinlight Cosmetics Ltd logo

Reply from Skinlight Cosmetics Ltd

Hi - we are sorry that you have not seen good results yet with this best selling treatment. We do recommend that you apply it daily for at least 6 weeks as it takes time for the new brighter clearer skin to come through. We would be happy to send you another bottle free of charge so you can continue using it - then you should start seeing a big improvement. Please email our team at info@skinlight.co.uk to arrange the free bottle. Thank you.

Rated 5 out of 5 stars

Skin light put a smile on my face again

Lovely products, I can’t get enough, my skin has completely changed after using these. My pores and dark spots have reduced noticeably. I will recommend this guys .

2 February 2021
Unprompted review
Skinlight Cosmetics Ltd logo

Reply from Skinlight Cosmetics Ltd

Thank you so much for your feedback - it is much appreciated.

Rated 1 out of 5 stars

Product 174004

Bought the scarsilc product for £30 for a minor skin problem a few months ago, been using it every day but has not helped at all.

Very disappointed.

6 January 2021
Unprompted review
Skinlight Cosmetics Ltd logo

Reply from Skinlight Cosmetics Ltd

We are so sorry that this very popular product has not worked for you - if you contact our customer service team we will be happy to give you with a similar alternative free of charge or refund you if you prefer.

Rated 5 out of 5 stars

Hyperfade and skindrinx...glow all the way

Hyperfade and skindrinx are the most recent products have purchased from skinlight and I wasn't disappointed, two products worked well for the purposes I got them for which are hyperpigmentation and dull skin, with patience you will see a gradual and continuous changes i am glowing and gets compliments, definitely buying again. Customer service is awesome they even responded to emails on Sunday. Wow thank you to everyone at skinlight. This is just my own experience with skinlight so far.

15 December 2020
Unprompted review
Skinlight Cosmetics Ltd logo

Reply from Skinlight Cosmetics Ltd

Thank you so much for your feedback - it is much appreciated.

Rated 5 out of 5 stars

I don’t usually write reviews but I…

I don’t usually write reviews but I feel the need to compliment and thank skinlight.co.uk on providing such exceptional service to me over the past few years. My orders always arrive quickly and are very well packaged. Their various products are incredible and I would be lost without them. Dina has been so helpful with her vast product knowledge and advice. The customer service team always respond quickly and professionally to any query I may have. So I just want to say thank you and keep up the good work!

6 December 2020
Unprompted review
Skinlight Cosmetics Ltd logo

Reply from Skinlight Cosmetics Ltd

Thank you for taking the time to write about the positive experiences you've had on the service we provide. It is much appreciated. We send thousands of orders out every year and over 99% of orders are delivered on time but we never stop trying to provide the best service possible to our customers . So this feedback is very helpful and gratefully received.

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