SkinSpaceUK Reviews 

893
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local team members are exceptionally friendly, welcoming, and professional, always ensuring that clients feel completely relaxed during every visit. People also appreciate how technicians carefully adjust procedures and communicate openly to guarantee a pleasant, personalized experience throughout their scheduled appointments. However, some customers also noted major frustrations regarding missing refunds for prepaid packages and persistent difficulties communicating with the support team. Reviewers expressed deep disappointment over unreturned payments, unexpected closures, and a noticeable lack of assistance when trying to resolve these urgent administrative issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the therapists as friendly, professional, and... See more

Service

Users describe ambiguous interactions with service as some reviewers report friendly, professional staff and... See more

Refund

Reviewers highlight negative aspects of refund procedures, expressing deep frustration over ignored emails,... See more

Payment

Consumers find payment to be deeply frustrating due to widespread issues with upfront charges for services... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting months of silence,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff at both Reading site and London site good. Have been flexible with appointments even last minute

Rated 5 out of 5 stars

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with... See more

Rated 5 out of 5 stars

I had a great experience with Edite at SKINSPACEUK. She was professional, friendly and made me feel completely comfortable throughout the laser hair removal session. Everything was clearly explained,... See more

Rated 5 out of 5 stars

Dee was absolutely wonderful today! She was honest, engaging and fun to do the session with. I didn't realise time had gone by so quickly. She kept checking and adjusting her technique to help. Sam... See more


3.0

Average

TrustScore 3 out of 5

893 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(893)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another fab session at Skinspace…

Another fab session at Skinspace Manchester. The girls are so good here. Both Celine and Beth make your appointment so relaxed and pleasant. They are so knowledgeable and can answer any questions you ask. Dee always brings a smile to your face and is also so helpful.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Super quick and efficient

Super quick and efficient! Service ia great and Celine always makes me feel very comfortable. They were great when I was pregnant/breastfeeding and saved my paid sessions for me. P.S. Playlist is always bangin!

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I usually have Celine for my treatments, she's lovely and easy to talk to, usually complimenting me on my perfume choice that day! The laser seems to be working for me so I have paid for an extra area. It's a really quick procedure and pain free.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly staff

Had my laser treatment today, and it was such a great experience! Celine was absolutely lovely—super friendly and made me feel completely at ease throughout the session. She explained everything clearly and was so professional. I’m already looking forward to my next session with her. Highly recommend!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Seline is amazing

Seline was amazing. Professional, friendly and made me feel at ease whilst doing a very thorough professional job.

Heartily recommended.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Skinspace have disappeared!!!

I have been trying to contact you via phone and email since December 2024 and I have had no response. They have disappeared. They owe me more sessions or my money back. Has any one else had the same problem??

10 January 2025
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Preeya,
We are sorry to hear about your experience with us. Please can we ask that you email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Rated 5 out of 5 stars

I had an excellent experience with Dee

I had an excellent experience with Dee. She was incredibly kind, professional, and attentive throughout my visit. She took the time to thoroughly explain everything, ensuring I felt comfortable and informed at every step. Their compassionate approach and clear communication made a significant difference in my experience. I would highly recommend Dee to anyone seeking quality care.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

Service is terrible..

Service is terrible..
The staff turn over is unbelievable, each time someone starts my sessions are never correct.
Inputting I have had areas done which I haven't.
Very disappointed

10 December 2024
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Nadia,
We are sorry to hear about your experience with us. Please can we ask that you email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Rated 5 out of 5 stars

Lovely place

I am currently getting Electrolysis on my facial area. I am a trans woman that was referred to SkinSpace and I am very grateful that I was referred to such an inviting, professional and warm establishment. My practitioner, Yasmin, made sure I was comfortable in every regard which I am deeply grateful for. I will gladly continue to use their array of services in the future.

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Still not received my refund. AVOID this company

Still not received my refund! I paid a deposit in July for £399. It is now November and I have still not received the refund that I’ve been promised. I have emailed and called the support team. I keep getting passed around to different people, but nothing is actioned.

23 November 2024
Unprompted review
Rated 2 out of 5 stars

9 months waiting for a refund

Update to previous review- I have now received my refund after the closure of the Richmond store after 9 months waiting. It took a very long time and numerous chaser messages, but they did eventually pay up. I would be wary of parting with substantial funds up front to this company, 9 months is way too long to wait and it seems a policy to only pay out small amount of refunds each month which is wrong IMO when funds are owed but good to know eventually they returned my money

21 November 2024
Unprompted review
Rated 1 out of 5 stars

Dermal Filler…

Skin Space in Reading
I am extremely vexed and disappointed with the results of my dermal filler appointments. Despite having two lots of injections over a 1 one month period the last of them being less than a week ago, following my review appointment with the nurse the dermal filler has almost dissolved from my smile lines and mouth. I’ve spent more than £600.00 and still cannot achieve a long lasting look in the areas discussed with the nurse. Even if a top up was required there is no way the product should have disappeared to such an extent I less than 1 week. I cannot trust the product being used. I would never recommend. Polite and friendly service from staff is not enough and is not a substitute for substandard products. I feel misled as I believe the dermal filler should last at least 9 months if not longer.

12 November 2024
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Maxine,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

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