Skipbag Reviews 26

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I'm really disappointed with Skip bag. Their website front page states "Named day pick up ....You can choose a collection date which suits you". However I found out this doesn't apply to heavy waste... See more

Rated 5 out of 5 stars

Collected our Hipposack in a couple of days, no questions asked. Hipposack refused to collect it because our road was not 4m wide. I was livid, it seemed absurd. Delighted to find these guys who colle... See more

Rated 5 out of 5 stars

I have been using Skipbag for many years and shall continue to do so. They are very careful and courteous when collecting the bags. I always ensure I have a bag in my shed ready for use and then i... See more

Rated 5 out of 5 stars

I used Skipbag couple of times when doing gardening projects. they were much cheaper than anyone else, bags were collected within couple of days with no hassle at all. would definitely recommend.

Company details

  1. Public & Local Services

Information provided by various external sources

We are the largest privately owned waste skip bag network in the UK, offering a fast and friendly rust free alternative to having a skip on your drive and talking rubbish since 1973.


Contact info

4.1

Great

TrustScore 4 out of 5

26 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Skipbag doesn't always deliver a named day service

I'm really disappointed with Skip bag. Their website front page states "Named day pick up ....You can choose a collection date which suits you". However I found out this doesn't apply to heavy waste (rubble or soil), and was told pick up will be anywhere in the next 2 weeks. Thought I'd complain nicely by writing an email to them. However, I received a call from their customer service team, where they delivered, what felt like a lecture, about their terms & conditions.

21 October 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. A large bag full of household waste was collected by a professional and polite team at the agreed time. I am very happy with how responsive this service was.

7 May 2020
Unprompted review
Rated 5 out of 5 stars

The gentleman picked up my skip today…

The gentleman picked up my skip today about an hour after I ordered it!they just happened to be in the area. Amazing service. He was also very polite and helpful,placing some last bits I hadn't yet into the skip for me and wishing me a Merry Christmas. How lovely.

16 December 2019
Unprompted review
Rated 5 out of 5 stars

I used Skipbag couple of times when…

I used Skipbag couple of times when doing gardening projects. they were much cheaper than anyone else, bags were collected within couple of days with no hassle at all. would definitely recommend.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Skipbag are great, used them loads and highly recommend!!!

used these guys a number of times, no issues at all.

I like the fact that they are "green" and will only collect once there are enough collections to completely fill a lorry.

i also like the fact that you can buy the bags and pay for the collection at a later date once the bags have been filled... no pre-agreed collection times so no pressure on finishing the job in a set time.

the collection has always been made within a few days of notifying / paying.

Highly recommend, I've had 4 bags so far during a renovation and have just ordered another bag... the smallest bags are perfect for garden waste as i have filled all 4 to the brim with thick clay/rocks and slabs and have had no issues with the collection or the bag splitting etc.... pleasantly surprised so far.

And the grabber drive I saw on the last collection had amazing precision when he grabbed a full tonne bag from a tight spot with absolutely no issues at all.

30 September 2018
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service.

We had 2 Selco jumbo bags left over from building work. I called skipbag and Lance said we could use them. I order the pick up. It come 2 days later. Truck had a crane and picked it up from our front garden over the wall. Driver was very helpful. Very professional team. I would used them again as it is convenient and cheaper than other companies.
Highly recommended.

5 September 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant . Made live so much easier and easy to arrange . I would deff say use them again now i know about them best price i could find :)

21 August 2018
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

The only easy part of this was ordering the skip bag from amazon. I’ve being trying to get it picked up for two weeks, it’s paid for but have heard nothing. Called the company so many times but it seems
To be a one man band and now he’s not answering. The worst customer service I’ve ever experienced. It’s still in my garden!

25 June 2018
Unprompted review
Rated 5 out of 5 stars

The service was marvellous!!

The service was marvellous!!
We bought the skip bag at 5pm and filled it by 10pm and when I came home from work the next afternoon at 4pm the skip bag had been collected.
We were very impressed and would certainly use the service again with no hesitation.

Thanks very much.

21 May 2018
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, no problem at all. Will always use them from now onwards

28 April 2018
Unprompted review
Skipbag logo

Reply from Skipbag

Hi Karl,
Many thanks for your review. Look forward to working with you again

Regards
SKIPBAG

Rated 3 out of 5 stars

Check collection fee for your postcode first

Pickup was on the 5th day so within the time stated on the website, but when there are no comms froqm them at all after you pay the collection fee it feels like a long time. Also, check the collection fee before you order a bag and fill it. My mistake for not reading the website carefully but my midi bag collection was £100 not £60 so all the bold claims on the website about being cheaper than hippobag are a bit misleading. You can also pick a collection day with hippobag. I saved a tenner and had no idea when they were turning up to collect. I’ll leave it up to you to decide if it’s worth the saving

27 April 2018
Unprompted review
Skipbag logo

Reply from Skipbag

Hi Andy,

Thanks for your feedback.

We normally send an automatic reply email to confirm our next stage intentions, so I will get our IT to look into that for you if you have not received one.
We do work differently to Hippo, whereas they have one price that fits all across the UK, we believe this is unfair as tipping charges differ throughout the UK, and we like to pass on this saving where we can. I appreciate the £10 saving you made may not of been as much as you would of liked, however we do help lots of customers save as much as £40 in many cases. Our starting from price online is purely a guide, so yes as you have stated people do need to check prices in their area. Our pricing will start to reduce the more we grow that area so keep checking back.

We have also found that customers prefer to only pay for the collection (which is the largest part to outlay) when the bag is ready, this in itself is beneficial as it can be weeks, if not months later before the bag is eventually ready to pickup, because there are no time restraints on how long you can take to load it, so you get to hang on to your hard earned cash a little while longer!
As for the selecting a collection date, Hippo state the same policy as us 5 working days, this is an industry standard. I am unaware that this has changed.

Andy, your review is a fair one, and I hope we have clarified your points for you today. If we can be of any assistants, please email any queries to info@skipbag.co.uk
Many Thanks
SKIPBAG

Rated 5 out of 5 stars

They are the cheapest skip bag in my …

They are the cheapest skip bag in my area. They also remove an alternative bag as long as it is in good condition. I have used them many times before. My only criticism is they don't inform you when they can pick up your bag. Would be useful to chose a time when paying online. The price for bag and removal far outweighs this.

23 June 2017
Unprompted review
Skipbag logo

Reply from Skipbag

Hi There, Many thanks for the review, your honest feedback is greatly appreciated. Yes regarding the collection date, our current window is 3 to 5 working days, 75-80% of our collections are made within the first 3 working days. Our network of trucks collect multiple skip bags in one journey, the 5 working days allows us to build up several rounds so it keeps cost down which is then passed on to the customer, (making us £30 to £40 cheaper than our national competition) Plus it reduces our carbon footprint, which is great!! Unfortunately this creates a changing schedule by the hour, which makes giving a specific time difficult. However we are currently working on a system to enable customers to gain a more specific date of collection online, so we are working on it, but thanks again for the feedback.

Rated 5 out of 5 stars

Quick and easy

Quick and easy, with friendly staff who deal with you personally. I was very impressed and will glady use Skipbag again!

25 May 2017
Unprompted review
Rated 5 out of 5 stars

I have been using Skipbag for many …

I have been using Skipbag for many years and shall continue to do so. They are very careful and courteous when collecting the bags. I always ensure I have a bag in my shed ready for use and then it's very simple to arrange a collection. I don't have to wait around for a skip and it stores easily.

Waste transfer collection receipts are provided at every collection.

The staff are always friendly and helpful this is an excellent company who I highly recommend .

11 April 2017
Unprompted review

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