SK:N - Cambridge Reviews 121

TrustScore 3 out of 5

3.1

7 Brooklands Avenue, CB2 2BB Cambridge, GB


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Rated 5 out of 5 stars

🌟 Kate at Skin Cambridge I recently had the pleasure of receiving 3rd session of full-body laser hair removal treatment from Kate at Skin Cambridge. Kate is an absolute pro! Her expertise in las... See more

Company replied

Rated 4 out of 5 stars

Two visits covered, 28 June and 11 July 2024 Overall, perhaps not great but very good, reception staff charming and helpful. The treatment was good but I would have preferred rather more explanat... See more

Company replied

Rated 4 out of 5 stars

Treatment itself with Finella was great! She did my treatment throughly and was listening to my ceoncerns and trying to slove it. However my appointments got cancelled and my treatments got delayd 2... See more

Company replied

Rated 5 out of 5 stars

Dr Cribbon and Emma are a real asset to Skin Cambridge, both are helpful and great in their field of expertise.

Company replied


Company details

  1. Skin care clinic
  2. Cosmetics shop
  3. Private hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

  • 7 Brooklands Avenue, CB2 2BB, Cambridge, United Kingdom

  • 3301340744

3.1

Average

TrustScore 3 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

High recommended

I have been there for many years. Very friendly and professional worker.
High recommendation

15 June 2021
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Dear Mario,

Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience with us.

We look forward to seeing you back in clinic to review your treatment soon.

Kind Regards,
sk:n team Amanda

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly, gave me the best advice for my skin. Totally recommend! I can’t wait to go back and continue my treatments. I love the skin care range they sell too and will certainly be investing in more of it. The clinic was clean and had a lovely environment, I could spend all day in there!

20 December 2020
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Thank you Hayley, we can't wait to have you back either, thank you for taking the time to share your feedback with us.

Lizzy
The SK:N Team

Rated 5 out of 5 stars

Cambridge SKN

I’ve recently started attending the Cambridge Clinic.
She is so friendly and thorough I was put at ease straight away. She talked through our approach to tackle my skin concerns & has helped me to set realistic expectations which is really appreciated. I feel like the salon is very covid secure and I feel safe going in the current climate.

15 December 2020
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hi Naomi,
Thank you for taking the time to leave us with a 5* review, all feedback is passed back until the clinic.
Thank you,
Sk:n Team Amanda

Rated 5 out of 5 stars

Can't wait for my next treatment!

I have had a great experience so far in the clinic. I had my consultation and treatment with Daljeet, who is very welcoming, approachable & not judgemental, which is important as my treatments have been to do with treating acne. I've only had one treatment so far, so hopefully my course of 6 really help! I didn't feel like I was being sold loads of products that I didn't need which was great. Also, they are taking the measures very seriously for COVID, so it felt very safe.

30 November 2020
SK:N - Cambridge logo

Reply from SK:N - Cambridge

We appreciate you taking the time to share your experience with us, especially that you were made to feel comfortable with your practitioner, we look forward to welcoming you back to clinic and of course seeing your results.

Lizzy
The SK:N Team

Rated 5 out of 5 stars

laser hair

First laser hair session yesterday, I couldn’t be happier with the service. Lovely girls, that make you feel extremely comfortable throughout.

8 November 2020
SK:N - Cambridge logo

Reply from SK:N - Cambridge

We are delighted to hear how happy you are with your journey so far, we will be sure to share your feedback with the time and look forward to welcoming you back to clinic soon.

Lizzy
The SK:N Team

Rated 5 out of 5 stars

Good service

Good service.
Staff profissional, friendly and safe during pandemic with all new procedure in place.

27 October 2020
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Thank you for choosing to visit SK:N and taking the time to review our services.

Lizzy
The SK:N Team

Rated 5 out of 5 stars

Great team

Everyone is friendly, kind and highly knowledgeable about the treatments they offer.

5 October 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Thank you for taking the time to share your feedback , we hope to welcome you back to clinic soon.

Lizzy
The SK;N Team

Rated 5 out of 5 stars

Professional treatment

I received HydraFacial treatment. The staff were very professional and able to answer all the questions. I also enjoyed the atmosphere of the clinic, and the appointment reminders in text messages were also very useful. Finally, getting a 30% student discount was certainly a plus.

19 September 2020
Unprompted review
Rated 5 out of 5 stars

Professional, kind and caring!

Professional, kind and caring! I was so impressed with my first appointment yesterday. The Lady who did my appointment reassured me constantly, talked me through the process and was professional all the time.

2 September 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hi Sarah,

Thank you for your lovely review. It's great to see that you've had a positive experience with us and that your Practitioner was able to put you at ease and make sure that you are comfortable while having your treatments. I do hope that you're loving the results and we look forward to your next visit.

Kind regards,

Matt
Sk;n

Rated 5 out of 5 stars

Lovely

It was a very nice session - calm, relaxed And friendly staff. Precautions were respected but did not detract from the overall feeling of calm

24 August 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hi Maire,

Thank you for your review. I'm really happy to see that you've had a positive experience with us and we do hope that you're happy with your treatment results.

Kind regards,

Matt
Sk;n

Rated 5 out of 5 stars

I’m so happy I found this clinic in…

I’m so happy I found this clinic in Cambridge. My dermatologist is amazing (Daljeet) I highly recommend her. I was worried about my skin breaking out due to life change and I’m in my 30’s with dry skin so I’m worried about ageing.
The treatment is lovely, really clearing and hydrating (hydro facial). Daljeet did the best extraction I’ve ever had, really thorough. She is also very knowledgeable and can educate me on different products. Very happy and I think the price is fair when bought as a package.

18 August 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hi Christina,

Thank you for your amazing review! It's always to see that we've been able to make a positive difference to our clients and that their treatments are going so well! I will make sure to pass on your lovely words to the clinic so they can see what a great job they're doing.

Kind regards,

Matt
Sk;n

Rated 5 out of 5 stars

10/10 Customer service

Customer service was really good and the technician made me feel really comfortable while receiving laser hair removal. Would 100% recommend their services.

8 August 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Thank you for recommending our services, I'm pleased to hear we made you fell comfortable and we do hope you are as pleased with the rest of your journey.

Lizzy
The SKN Team

Rated 5 out of 5 stars

Really lovely friendly staff, non-pushy, professional service

Really lovely friendly staff, honest, non-pushy recommendations during consultations and just generally really fantastic service. I only came in for a one off microneedling treatment to try and reduce some large pores (there was literally no attempts made to pressure or persuade me to book further treatments as I know a lot of other private clinics would have done), but if I was ever in a position to afford further treatments in the future I would definitely consider. It's more expensive than a lot of other clinics and I could certainly not afford repeat visits, but you pay for quality and safety of treatments at Sk:n and I think that's the most important thing.

6 August 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Thank you Alice, I'm glad to hear you felt everything was explained to you well and you didn't feel like the practitioner was trying to get you to spend money, they know a lot about skin and just really want you to have the best journey with your.

Lizzy
The SKN Team

Rated 5 out of 5 stars

Hydra facial

From the moment I entered I was looked after. The lady on reception took my temperature and kindly asked me to wait and fill out forms:
I was then greeted by a lady called Anna who was doing my treatment.
I had the hydra facial which is not a relaxing facial, however, immediately after you feel and see the results.
Anna throughout my treatment kept me updated with what she was doing and the products used. This made me feel confident Anna knew what she was doing.
The next day after my treatment my skin has a lovely glow. I would definitely recommend and will be back to see Anna.

6 August 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Thank you for taking the time to share your experience with us, we're glad to see you are already noticing results and we look forward to hearing of your final results.

Lizzy
The SKN Team

Rated 5 out of 5 stars

Very professional

Very helpful staff! Lovely service from start to finish and very professional treatments.

26 July 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hello Hannah,

Thank you for giving our Cambridge clinic a five star review!

Kind regards,

Matt,
Sk;n

Rated 5 out of 5 stars

First time having dermal fillers

It was my first time having dermal fillers today and also visiting the clinic.The receptionist team were very warm and welcoming. There was a lot of paperwork to check I was suitable and express my areas of concern which I liked. The doctor was very helpful and explained everything. He suggested other treatments that he felt would benefit the overall result I was after (to look less tired and refill volume loss to the eye area). He explained he wasnt trying to coerce me onto anything and that if I wanted tear troughs only that it was fine. I said I had done some research and was aware some scaffolding to the cheek area might be needed to get the best results. I opted for cheek and tear through filler, he also put a tiny bit that was left in my nasolabial fold which I appreciated. He said to wait 2 weeks for the best results and if i had any queries or concerns about the end result to get in touch. I felt like ny opinion what important and treated like an individual and not just a number which is important to me.

24 July 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hello Percypigs,

Thank you for your review! There is a lot of paperwork, as we're CQC registered and as our own Medical Standards Team have set out protocols to ensure that we're providing the safest possible treatments that we can.

I know that the Doctor you've seen is very thorough and always aims to provide the best treatments that they can offer which will sometimes include offering additional services to help perfect the result that you would like to achieve although as you've said in your review this is a very personal service and we understand that everyone, there skin and the results they would like to achieve are different so we will always aim to tailor our treatments to our clients as much as we can.

With the treatment that you've had it can take up to two weeks to see the full effect and if you'd like to book in a review at two weeks, please give us a call and we'll be happy to arrange this for you.

Kind regards,

Matt,
Sk;n

Rated 1 out of 5 stars

just about money

A few weeks ago, I booked a free consultation for a skin peel. When I went to the clinic in Cambridge, they advised me a to have a hydrafacial before the skin peel. When I went to the clinic for my skin peel treatment and on paying was surprised to discover that, without being advised beforehand about the different treatments and prices, I had been given the most expensive treatment: the Dermaquest TCA/Salicylic with Retinol. Moreover, the price charged was more expensive than that indicated on your website. Further, after doing some research, I do not think that that skin peel was the best for me. According to your fact-sheet, that peeling is for photo damage, deep wrinkles and sagging skin, none of which I have.
This is the third complain I have written with no answers,

20 March 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hello Magda,

Thank you for your review and your important feedback here. I'm very sorry that you've had this experience with us, this is not the level of service that we aim to provide for our clients. I will discuss this with the Clinic Manager as soon as I can regarding this. I don't have access to your paper notes which I will need to check for you. I agree that treatment prices should of been discussed with you beforehand and I will also investigate this so we can ensure that this doesn't happen again. The prices on our are a starting price as the total price will be determined by the areas being treated, again this should of been discussed with you and I apologise. The treatment that you received can be used for a number of reasons and areas of concern. I will also email you now to acknowledge your complaint.

Kind regards,

Matt
Sk;n

Rated 5 out of 5 stars

I had an amazing experience from the…

I had an amazing experience from the consultation to the treatment. The specialists listened to what I wanted and helped build a plan for me to achieve just that. I had the Hydrafacial and I cannot begin to explain the difference I've noticed in just one day! My skin already appears clearer, smoother and I'm glowing! Thank you SKN for teaching me how to look after my skin. I am due back in a few weeks for a Salicylic peel, which I'm very excited about!!

23 February 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hi Rebecca,

Thank you for your review. It's amazing to see the results some of the treatments provide so quickly isn't it?! By listening to our clients it really does help us to tailor a treatment plan to suit them and also suit their skin and to achieve the result they would like as everyone is different. I'm thrilled to see that you're having such a great experience with us and you'll have to drop us a message on social media to let us know how you get on with your peel.

Kind regards,

Matt
Sk;n

Rated 4 out of 5 stars

Excellent service

There is a highly professional approach evident in all aspects of this operation. The staff are courteous, punctual, and efficient. Explanations are thorough and clearly given. The building in which treatments are offered is spotlessly clean and equipped, so far as I can tell, with state of the art equipment. It is also - again, from my limited experience so far - very good value for money when set beside its competitors. The one thing I would get rid of is the pop music that plays in the waiting room from a tinny portable player. But even this was remedied when I requested that it be turned down.

21 February 2020
Unprompted review
SK:N - Cambridge logo

Reply from SK:N - Cambridge

Hi Hephaestiophilos,

Thank you for your review. Apart from the tinny speaker I'm glad that you've had a positive experience at our clinic and that the staff have been thorough and efficient for you. We do pride ourselves on using the best available equipment when we provide treatments for our clients. I hope that you're enjoying your results and if there is anything else that we can help with just give us a call and we'll do what we can to help.

Kind regards,

Matt
Sk;n

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