SK:N Reviews 

9,864
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 829 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally friendly and knowledgeable staff who make treatments entirely comfortable and explain all procedures clearly. Satisfied consumers note that the professional clinical services and expert skincare advice greatly improve their personal confidence and overall skin condition over time. However, some customers also noted frustrating scheduling problems, long waiting times, and frequent appointment delays. A few other people also felt that inconsistent communication regarding treatments, consultations, and prescriptions could be significantly improved. These occasional setbacks unfortunately impacted the overall visit experience for a small group of returning visitors.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the friendly and welcoming atmosphere... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly staff and efficient... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how welcoming and knowledgeable staff... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the results and the... See more

Customer service

Clients share positive opinions on customer service, with reviewers highlighting how helpful and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly love Jodat! She’s so incredibly lovely and always takes care of me so well. I always feel comfortable with her. She always remembers things that I tell her, even about my personal life and... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to Parveen at the Skin clinic and honestly couldn’t recommend her enough. I’ve had two separate treatments there- Hollywood and underarm and I’m 10/10 pleased with both of them. The ha... See more

Company replied

Rated 5 out of 5 stars

I have just finished my first session of Lazer and wow. My initial appointment went so smoothly I didn’t hesitate for Milisa to complete my treatment. She is very professional and also very caring as... See more

Company replied

Rated 5 out of 5 stars

Hannah dealt with all my questions regarding CO2 laser and birthmark treatments. She guided me on the best treatment plan without pressure and was extremely friendly and knowledgeable explaining thing... See more

Company replied


Company details

  1. Skin care clinic
  2. Cosmetics shop
  3. Private hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(9,864)

815 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My appointment was with Katrina

My appointment was with Katrina.
Always very professional and friendly.
Good experience all round

11 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Katrina was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Natalia was absolutely lovely

Natalia was absolutely lovely, took her time with my treatment and was very helpful throughout, would highly recommend her and really appreciate her time and customer service.

26 September 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Natalie! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 2 out of 5 stars

This review is in no way a pop at Dr Al…

This review is in no way a pop at Dr Al Nakib, who I found to be extremely polite and a friendly fellow. However, what I was told prior to booking by the agent Maria and what I received were a little different. I was sold the mole mapping as exactly that, a mole mapping service and asked if a dermatoscope would be used, which I was informed this would be the case in order to view pigmentation of questionable moles and ultimately put my mind at ease. Dr Al Nakib observed my skin from head to toe and seemed very thorough, using terminologies I was familiar with to describe various moles/marks. What I found a little odd was that there was no dermatoscope present during the procedure, which is an imperative piece of kit, enabling the specialist to look beneath the surface and identify potential dangers within moles that can very easily be missed. The absence of this valuable tool effectively rendered the examination useless and sadly, has resulted in me having to pay hundreds of pounds more to another clinic within the city, in order for the procedure to be carried out correctly second time around. One mole was identified as worth monitoring, however there are a few more on my body that are causing discomfort and were passed off as harmless. Overall, I've been left with more questions than answers and having to pay again for an issue that should have been covered first time round. This instance would not deter me from using SK:N services in future, however I would be mindful enough to request written confirmation in advance of what I was paying for and the exact process from start to finish.

8 September 2026
Unprompted review
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Reply from SK:N

We are disappointed to learn of your experience, which is not one shared by the vast majority of our clients.

In order for us to aid our knowledge of learnings from your experience we would like the opportunity to understand your concerns further.

If and when convenient to you, please may you contact our Customer Services team via 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

I have had multiple sessions with SK:N…

I have had multiple sessions with SK:N with teona and Steph (Cardiff)

Very pleasant and always a comfortable experience. Very thoughtful and provide lots of information for before, during and after care.

23 September 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Teona and Steph was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Hannah was lovely

Hannah was lovely. She explained everything to me and had good tips how to deal with my skin. The consultation with her was a pleasure.

23 September 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with Hannah!

Rated 5 out of 5 stars

Welcoming

Welcoming, professional staff, very friendly.

22 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

I had a skin tag removed

I had a skin tag removed from my eyelid; the local anaesthetic only numbed the area required and was nothing like at the dentist. There was a little swelling and bruising, but within a week no one would have ever known I had had anything done. I had a follow up call a week later and sent pictures for my file. The staff at the centre were very professional and looked after me well and supplied plenty of coffee and biscuits!

The only niggle was that when I got home from the treatment I had several emails in my inbox which I should have received before attending for treatment, but they appeared to have been sent an hour after my appointment.

11 September 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Dr Aya

Dr Aya, listens and she makes safe and considered treatment plans. She is informative, kind and very knowledgeable

Thank you so much

19 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Consistently excellent - highly recommend

Harriet was outstanding - professional, knowledgeable, and genuinely empathetic throughout. I felt completely at ease during my treatment and knew I was in expert hands. More broadly, every visit to Sk:n has been a great experience - the team is consistently professional, the treatments are genuinely effective, and I always leave feeling at ease and happy with the service. Highly recommend both Harriet and the clinic!

10 September 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Harriet! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Great experience at Snowberry Lane Melksham

Had a cyst that had been bothering me for a year removed! The staff were amazing and reassured about the procedure. The lovely Debbie and Suzanne were very informative about the care I should take after the treatment and had a we had a great chat during that helped me feel at ease. It was painless and pleasant!

Lisa on the front desk was great company while I waited the treatment and gave me a great bag of brochures for my partner who is also considering treatment here. A plus place!

19 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Debbie and Suzanne was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Patch test for laser at SKN Liverpool was excellent.

Claire at SKN Liverpool was excellent.
Claire had called me prior to the appointment to ask any questions I had before attending.
On the day Claire met me in the waiting area, took me to my room, asked me questions and explained how the procedure works. I had some test patches for laser done today. Claire was brilliant in that she explained what would happen before it happen and then kept me updated throughout the process without me having to ask. "You will feel x when I do x", she provided a countdown so I was ready. Claire made me feel relaxed and comfortable that I was in professional hands. Claire was friendly and also respectful, offering me privacy where appropriate. She also gave me some advice regarding another issue. Thank you Claire, keep up the good work. I also met Kate at the reception desk when making a purchase and she reminded me of some advice she provided last time. Thank you both, excellent team and I look forward to my next treatment.

19 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with Claire. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Skin tag removal excision

Hi everyone. I visited Sk:n Clinic in Brighton recently for a consultation regarding skin tag removal. Aine Oshea and Claire P were absolutely fantastic, friendly, helpful, and made me feel comfortable during the procedure. Aine managed to play my favourite song of all times as well. Dr Sboukis talked me through the procedure / treatment and all was done within an hour. He was just brilliant. It was painless and I felt instantly better and more handsome than ever before. I highly recommend him and the Sk:n Clinic. Absolutely fabulous! Thank you, Dr Sboukis, Aine and Claire. Great team! Best wishes, Marek

18 September 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Jodat was absolutely fantastic!!!!

Jodat was absolutely fantastic, demonstrated a high level of expertise and experience and clearly has a passion for helping people. She explained clearly all the steps to my treatment and made me feel very comfortable at every stage.
Jodat is a credit to your company and already looking forward to my next facial!!
Please pass on my thanks to Jodat.

18 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by Jodat. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Fantastic Company

I have been visiting Snowberry Clinic since 2012. I had to relocate to a different area of the country 10 years ago. I have always adhered to using this company. The professionalism, efficiency, care and support have been fantastic. I have recently returned to Snowberry for some treatment. I experienced some work with Suzanne. She seemed a great ambassador for the work she carried out. Lisa (Practice Manager) I have known for many years. She should be congratulated on the efficiency and professional stance in running the clinic. Lisa and all the staff over the years have been so welcoming and accomodating.

11 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Lisa and Suzanne was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Katrina and the girls

Spent a good hour + with a group of knowledgeable friendly ladies helping an older lady figure out her skin profile and what she needs to use on her skin and all the options to improve it’s aging look.
Thank you ladies

17 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Great Service

Both Teona and Steph have been wonderful. Very happy with my treatment. They explain everything in detail and manage expectations well. Very welcoming atmosphere. Would highly recommend.

17 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Claire P was charming

Claire P was charming, clear and honest about the process and all it entailed. I felt looked after and happy with the whole experience :)

16 September 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

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