SK:N Reviews 

9,786
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report that the staff is warm, caring, and professional, making visits feel welcoming and relaxed. People appreciate the knowledgeable advice given, noting that treatments provide remarkable and transforming results, such as skin improvement. However, some people mentioned significant dissatisfaction regarding scheduling, as waiting times before appointments were frequently noted, sometimes lasting up to an hour. Conversely, a small portion of people felt that during one specific service, the care felt poor, citing issues like not being fully informed about treatment options or receiving inadequate service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are always really friendly,... See more

Service

Users describe positive interactions with service, highlighting that staff members are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that they feel safe and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful and welcoming.... See more

Product

Consumers find product offerings and skincare items to be of great satisfaction. Reviewers note that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Skn Clinic Clapham enough- Jodat has been amazing and completely overhauled my skin! I’ve gone from never leaving the house without makeup to being able to go to work completely fresh f... See more

Company replied

Rated 5 out of 5 stars

I have been going to SKN Harley street for tattoo removal I’ve seen Rowena 6 times and the progress of my tattoo removal is amazing it’s so close to being gone. Rowena has been so friendly alway nice... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my laser hair removal treatment today. Katrina looked after me really well. Throughout the process she explained what she was doing and gave me opportunities to take breaks if I... See more

Company replied


Company details

  1. Skin care clinic
  2. Cosmetics shop
  3. Private hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(9,786)

794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

all so kind and friendly.really happy…

all so kind and friendly.really happy with the service and would definitely recommend.

18 July 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Had many pleasant experiences at SK:N…

Had many pleasant experiences at SK:N Milton Keynes with Beata - very helpful, professional and considerate over my past 4 laser hair removal sessions

18 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

Lindzi in Exeter was fab

Lindzi in Exeter was fab, very confident and put you at ease, chatty and personable and definitely loves what she does! she explained everything and i felt very safe in her hands

18 July 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 1 out of 5 stars

Shambles

Booked 3x skin consultations at Harley Street. The 3 of us were seen by 2 different consultants. The first one was seen by a very friendly consultant who advised a hydrafacial prior to our holiday, advising a week before. No paperwork was provided. The other two were seen by a not so friendly, abrupt consultant who also advised hydrafacials and other treatments. Paperwork was provided. Following all 3, we agreed to book in the hydrafacials, giving the date we would be on holiday in a hot country. We were advised that 5 days before the holiday was a good time, so we went ahead and booked for the two of us and the third booked hers for a later date as she would be travelling until later. When the two of us attended our hydrafacial appointments, and mentioned upcoming holiday, we were told that a minimum of 2 weeks before or after a holiday is required. In fact a hydrafacial wasn't advised in the current London heat and its best to wait until late September onwards. So why then were the appointments scheduled?! We had lost income due to cancelling work for the afternoon (self employed) and also the cost of train travel for one of us and petrol and parking for the other. What an absolute shambles of a service!! Otherwise the staf were generally friendly and welcoming, we left deflated and frustrated. A refund for the deposit was advised but not processed. Additionally, talking to different consultants, gives you differing advice - where is the consistency, the protocols, guidelines?? Also our initial appointment was rescheduled SEVEN times including 4x on the day 'due to consultant calling in sick'. The reschedule isn't discussed, its an email informing you 'thank you for rescheduling your appointment'. When we were booking the hydrafacial appointments and couldn't get times together, they simply shifted another client over. On the day of this appointment, they rescheduled FOUR times, again saying consultant called in sick. This only stopped once i called in to say no more changes as its affecting our time out of work. We were then told, they'd put a note not to shift us again. Then we had our scheduled appointments - seen a few mins late whcih is minor, but then all the above happened. I had really high hopes for Sk:n, especially Harley Street.

18 June 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your dissatisfaction, which is not one shared by the vast majority of our patients.


From the information you have provided, I believe you have been in contact with our Customer Services team. Who have received your complaint and will be in contact with you in due course.

If you would like to discuss any additional concerns with a member of our team, we would invite you to call us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

Mole check - appt made by Katrina

My appointment was made by Katrina for a mole check. They currently have a brilliant offer on mole checks, and I left feeling reassured.
Katrina is polite, helpful and informative.
The clinic location is brilliant as it is just off the main street therefore private and welcoming.

11 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Amazing service

I saw Simona back in 2021 and had a 6 week course of treatment for my acne it worked wonders completely cleared up. I’ve come back now after a fair few years as started to have a flare up. Simona is great very informative.

17 July 2026
Unprompted review
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Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Another great appointment with Natalie

Another great appointment with Natalie. She's professional, caring, and knowledgeable. She really puts you at ease. - and the results are fab! Thanks Natalie

17 July 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Consultation with Milisa was great

Consultation with Milisa was great. She was attentive and friendly, made me feel comfortable and answered all my questions.
I have had laser with Sk:n for years and it’s the only laser hair removal that has actually worked! (I have tried two others and gone back to Sk:n). It is medical grade and they keep track of your progress.

17 July 2026
Unprompted review
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Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with us!

Rated 5 out of 5 stars

milia removal with Mr Odeke

milia removal with Mr Odeke - fabulous job - thanks

16 July 2026
Unprompted review
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Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

Rated 4 out of 5 stars

I availed for a 4-session hair removal

I availed for a 4-session hair removal. The price is cheaper compared to other clinics in Southampton.

16 July 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Loved the Haywards Heath branch for a calm experience!

Fabulous experience! Would highly highly recommend Rachel at the Haywards Heath branch. She was very considerate and listened to my concerns. This was my first time doing this particular treatment so naturally I was anxious but she reassured me and helped me through the procedure calmly and considerately. Would definitely recommend the branch overall and Rachel's expertise.

16 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with Rachel. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Friendly and efficient

Oprah was wonderful - reassuring, answering all my questions. Laser hair removal can feel a bit intimidating but the quality equipment and chatting made the time pass quickly. I would recommend it.

15 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Oprah! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I have really enjoyed my experience so…

I have really enjoyed my experience so far with lovely Paige at Leicester skin clinic. She has carefully guided me through the process of chemical peels including what to expect, before and after care. I have had 3 chemical peels so far and I am very content with the results. I will be going for another 3 treatments to improve my skin further. Many thanks to the staff.

11 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Paige was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

I had some amazing advice on skincare…

I had some amazing advice on skincare from Paige Moore at the Leicester clinic. I am very happy with my new products and the customer service I received. Super helpful, she is a credit to SK:N, I would highly recommend!

26 June 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Paige! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Sk:n chester

Sk:n chester, looked after by Katrina and cyst removal done by Ehab, cannot fault the experience, procedure took less than 10 minutes and reassurance offered throughout the whole process.

14 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

I've had great experiences at Sk:n in…

I've had great experiences at Sk:n in Haywards Heath for laser hair removal, the practitioner Anca has been lovely and super helpful in guiding me through the process and answering all of my questions. I would definitely recommend!

14 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Magical transformation to my skin

I know it’s been a while since I last had micro needling but I just wanted to tell you that all the advice you’ve given me re products etc and how to heal my skin barrier has made a HUGE transformation to my skin and it’s looking better than it has for years.

It’s always been something I was really embarrassed about so I cannot thank you enough for giving me more confidence. The biggest compliment I can give is that I’m now at the point where I’d even consider going to work with no makeup on and that would never have entered my head previously (not quite there yet but I do use half the amount of foundation I used to 🙂).

Thanks again for your magical advice.

2 April 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 1 out of 5 stars

DO NOT USE!!!

DO NOT USE!!!

I visited their London Wall clinic for botox and filler just under two weeks ago and was treated by Torkan Hirbod (awful practitioner). I had a dreadful experience which resulted in Torkan being verbally abusive to me on the phone. I was contacted by senior management who agreed that the way I had been treated was appalling. However, it gets worse. Around a week post treatment, I started to notice significant asymmetry in my face, the right side of my face has been overtreated with botox, causing my eyelid to droop and poor placement to the left side of my face has resulted in a misshapen eyebrow. During this time, I have also been reviewed by two professionals, a cosmetic dentist and an NHS surgeon, who have both confirmed the results are from improper placement of botox. They have both written reports of their findings.

I attended a review appointment with nurse Amy, on Saturday at the Harley Street clinic. Amy was lovely and agreed with me that results were unsatisfactory. She also gave me the unfortunate news that the only thing she could do was attempt to even out my facial features by matching the overtreated side, meaning that there would be drooping to both sides of my face, but it would look slightly better than before. As botox cannot be removed, my only option is to wait 12 weeks for the botox to wear off. In spite of all this, I have not once been offered a refund. Absolutely disgraceful! I have since reported the wall clinic to the regulator - the Care Quality Commission, who are contacting me later to gather more information. I have taken several pictures as proof of the damage caused and have requested a full refund from my credit card company.

DO NOT USE THEM!!!

30 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave your review. We are disappointed to learn of your experience which is not one shared by the vast majority of our patients.

I understand you have been in contact with our Customer Services team regarding the concerns you have raised. We have reflected with the members of staff involved with your recent experience in an effort to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified.

I have passed your feedback to our team, who will be in contact with you again to discuss this further.

If you would like to discuss anything with us in the meantime, we would invite you to do so by contacting our team on 0333 014 1666 so we can speak with you directly.

Rated 5 out of 5 stars

I love my appointments with SKN…

I love my appointments with SKN Chester. Dalia and Katrina are so welcoming and put you at ease. I have been visiting SKN for a while now and wouldn’t go anywhere else! I fully trust their advice when discussing treatments and my treatments have given my aging skin a boost (and my confidence too!).

11 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

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