SK:N Reviews 

9,787
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report that the staff is warm, caring, and professional, making visits feel welcoming and relaxed. People appreciate the knowledgeable advice given, noting that treatments provide remarkable and transforming results, such as skin improvement. However, some people mentioned significant dissatisfaction regarding scheduling, as waiting times before appointments were frequently noted, sometimes lasting up to an hour. Conversely, a small portion of people felt that during one specific service, the care felt poor, citing issues like not being fully informed about treatment options or receiving inadequate service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are always really friendly,... See more

Service

Users describe positive interactions with service, highlighting that staff members are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that they feel safe and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful and welcoming.... See more

Product

Consumers find product offerings and skincare items to be of great satisfaction. Reviewers note that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Skn Clinic Clapham enough- Jodat has been amazing and completely overhauled my skin! I’ve gone from never leaving the house without makeup to being able to go to work completely fresh f... See more

Company replied

Rated 5 out of 5 stars

I have been going to SKN Harley street for tattoo removal I’ve seen Rowena 6 times and the progress of my tattoo removal is amazing it’s so close to being gone. Rowena has been so friendly alway nice... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my laser hair removal treatment today. Katrina looked after me really well. Throughout the process she explained what she was doing and gave me opportunities to take breaks if I... See more

Company replied


Company details

  1. Skin care clinic
  2. Cosmetics shop
  3. Private hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(9,787)

796 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Removal Keratosis from scalp

Excellent service and everything fully explained. Process was quick and painless. Highly recommend

8 July 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service in the Norwich Skin clinic. Been wanting laser hair removal for years and was worried about pain. But everyone reassured me and everything was well explained. Still having my sessions but already very happy with results. I can already tell a significant difference. Can't recommend enough

23 June 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 1 out of 5 stars

Give it a pass

My experience at the Melksham sk:n clinic was extremely disappointing from start to finish.

I booked a consultation after my GP confirmed I was suitable for treatment and recommended sk:n as a reputable clinic. Before anyone even asked what I was coming in for or listened to my concerns, the priority seemed to be taking payment. I was required to pay the £50 consultation fee immediately, and when I attended my appointment, I wasn't allowed to leave until the 'practitioner' double and triple checked that I had paid (even though I wasn't allowed to make an appointment without paying this fee?) It seemed the fee collection took priority over understanding or helping the patient.

The consultation itself lasted around 10 minutes. Rather than receiving a clear diagnosis or treatment plan, I was told the clinician wasn't sure whether the treatment was appropriate and suggested I book another consultation with a different clinician at an additional cost of £185. I left no better informed than when I arrived.

Concerned by the lack of certainty, I sought a second opinion at another reputable clinic (Revitalise Skincare Clinic in Bath). They diagnosed the issue, carried out the treatment, and arranged follow-up appointments all in the same visit. That experience made it very difficult to understand why I had been asked to pay an additional £185 simply to establish whether I could have the treatment.

The way my complaint was handled was just as disappointing. My calls went unanswered, so I had to drive to the clinic to speak to the manager in person. I was promised a response within a week but heard nothing for two weeks and had to chase them myself. The response I eventually received did not accurately reflect what happened during my appointment, including claiming I had declined a skin scan that I was never offered.

Based on my experience, it's easy to see why the clinic often appears to be empty. The service felt inexperienced, the complaints process was unprofessional, and I was left to chase a resolution every step of the way.

I would not recommend this clinic.

30 May 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your dissatisfaction, which is not one shared by the vast majority of our patients.

From speaking with our Customer Services team, I believe you have been in contact with us, and I can confirm that a response to your complaint was sent to you yesterday, which if you require resent, we would be happy to do so.

If you would like to discuss your concerns further with a member of our team, you can call us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

I just had my cyst removed today and…

I just had my cyst removed today and wow they made me feel so comfortable, spoke me through every step to make sure I knew every detail to reassure me. When the procedure was in process, it was done with care and success within less than 10 minutes. Will be recommending to everyone and will definitely be going back for anything else needed in the future.

8 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

SK:N Southampton

Simona was very knowledgeable and explained the laser procedure with care and clarity. I look forward to starting my treatment.

8 July 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Visited SK:N Chester in June and July.

Visited SK:N Chester in June and July.
Very warm welcome from Katrina who made me feel very welcome and couldn’t have been more professional.
I was introduced to Gary the Surgeon who was so informative and allayed any fears I had. He talked me through the procedure and put me completely at ease. The procedure itself went exactly as described and the after effects were even better than he had told me.
Overall from the first visit to the aftercare they have been excellent and would definitely recommend them.
Big thanks once again to Katrina and Gary.

30 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Katrina and Gary were both great

Katrina and Gary were both great, went in for a minor surgery but explained everything and made sure I felt completely comfortable and knew what was going to happen. The distraction conversation was very good and made me feel at ease and made the surgery fly it. Couldn’t fault it

30 June 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

Great service with friendly staff.

SK:N Clinic in Liverpool is superb, I'm currently halfway through a course of laser tattoo removal and the results are great. Victoria is professional and friendly, and always takes the time to explain everything in detail. Reception staff always helpful and accomodating too. Would definitely recommend.

7 July 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Amazing team at SK:N Jubilee Street Brighton

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure step-by-step his care didn’t stop there the after-care support he provided was excellent. I wouldn’t trust anybody else with my skin. He’s colleagues Harriet and Claire were also so kind and welcoming and helpful  I completely trust his team and this clinic and wouldn’t go anywhere else. I am absolutely thrilled with my results five stars all round. 

6 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals.

Rated 5 out of 5 stars

Hydra facial

Paige did my hydra facial and was very good. She’s very attentive to details and has excellent customer service skills. I’ve used Skn numerous times over the years and has always received excellent service. 😊

12 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Laser hair removal treatment

I had a laser hair removal treatment with Marni at the SK:N Clinic in Edgbaston in Birmingham and it was a really wonderful experience! I was quite nervous for the treatment, but Marni was really patient and supportive throughout and it barely hurt at all. I recommend getting laser hair removal treatment with Marni at the clinic! Thank you!

2 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Milisa at Manchester Bridgewater was…

Milisa at Manchester Bridgewater was extremely friendly and informative. The hydrafacial was amazing and my skin looks amazing. She also found great skincare to help my textured skin.

4 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

No complaints

Great staff and service the best for laser hair removal.

4 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Great Staff

Staff are amazing and kind, especially Harriet who did my laser hair removal.

4 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with us!

Rated 5 out of 5 stars

First consultation

I had my first consultation with Alivia, she made me feel very comfortable from the beginning and talked me through everything, and made sure all my questions were answered. Im very excited to start my laser hair removal treatment with her! :)

3 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

So welcoming and lovely

So welcoming and lovely. Nina at the front desk was lovely and Emma doing my laser was so nice aswell!!

3 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I absolutely love this place

I absolutely love this place, my first time using skin & I would recommend to anyone to use for removing hair, im only on my 4th session and this works wonders for me! My confidence has grown & I feel so much more happy in myself, not hiding my face away anymore! The ladies are absolutely lovely are very caring, they want to do a good job so ask everytime I come how I’ve been getting on, I had Emma for my first one, then a few others girls they are all great! 4th session I had Emma back and we have such a laugh, she’s so kind & caring, & I love my visits to skin every 4 weeks! Would recommend skin in chelt!

3 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

simple process from the start

simple process from the start, friendly staff and very informative - nothing was too much trouble. Very pleasant experience.

25 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

All three members of staff excelled in…

All three members of staff excelled in their roles. Absolutely first class service. Very, very good. (Pillar cyst removal).

24 June 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

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