Skoup Reviews 

1,361
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing structure and consistently mention that the staff members are extremely polite, friendly, and efficient. Many people also highlight that the online booking platform is completely straightforward, transparent, and wonderfully hassle-free from start to finish. However, some customers also noted frustrating issues with unexpected scheduling errors, sudden cancellations, and completely missed collections. A few reviewers experienced significant delays when workers failed to show up at the scheduled time or communicate properly regarding the removal. Consumers explained that these occasional communication breakdowns and unreliability caused considerable inconvenience and disruptions to their daily plans.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting polite staff, efficient waste removal, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, polite, and helpful attitude... See more

Price

Customers had positive experiences with price, consistently highlighting unbeatable and affordable rates for... See more

Booking process

Users describe ambiguous interactions with booking_process, reflecting deeply divided opinions. On one hand,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as experiences varied greatly between users. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

It's all so friendly, flexible, quick and easy. This is my second experience (emptying a property a couple of years ago and now lots of bagged construction waste) and I expect to be booking again in... See more

Rated 5 out of 5 stars

Lucy was amazing absolutely made my morning; great chat and and great energy in passing instructions on for my collection and a general chitchat. The collection was straight forward and my collector... See more

Company replied

Rated 5 out of 5 stars

Used a couple of times now, each time is quick, quiet, and full of quality. They do exactly what they say, they remove the waste. Thats it. No unnecessary chatter. No awkward conversation, sometim... See more


Company details

  1. Waste Collection Service
  2. House clearance service
  3. Waste-Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,361)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was easy to do

It was easy to do, the driver called shortly a before arrival and just took everything away

23 August 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Booked slot 7am- 1200. Driver here at 0745 Everything gone by 0800. No noise or disturbance. All cleared. You would not know anything had been there. Many thanks.

19 August 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Efficient timely service

From start to finish the service was excellent. I was kept informed throughout. The collectors were polite helpful and efficient

8 August 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

They did half the job

They did half the job, turning up with a smaller van to only collect half the rubbish. The guy was very apologetic and said he would have notmally taken it, but "they had a smaller van". I think it was rental.

Spoke to the office afterwards, but apparently our rubbish was over the weight limit anyway, so we would need to rebook and pay more. I've asked for the weight ticket. Also they hadn't taken the rubble which is much harder for us to dispose, as there is a limit at the local dump.

Pretty poor consumer experience.

13 July 2023
Unprompted review
Skoup logo

Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. If however, you could provide us with the Skoup order number via email to enquiries@skoup.co.uk. we can look into supporting you with the information you require. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers
Best wishes
Skoup

Rated 5 out of 5 stars

Does exactly what it says on the tin

So helpful. Such a user friendly service. Great staff. Totally hassle free. Actually invaluable. The chap that came to my office is just brilliant and so helpful.

28 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

What is this, a van for ants?

Booked a full van collection (equal to approximately 16 washing machines apparently) to pick up waste from a house renovation. So much rubbish was left. Even if they filled the van (which I’m really not sure they did, I don’t think I had around 16 washing machines worth of stuff, and definitely not 32 washing machines worth of stuff), there was no announcement that they’d arrived, no warning that they wouldn’t be able to take everything, and a follow up email claiming “Nothing to see here! Your unwanted stuff is now gone.”, which just annoyed me more. Before, I had one big pile of rubbish so at least it looked intentional, but I was left with patchy bits strewn around so it looks worse than before they came. Would really have appreciated a message saying they couldn’t take everything before they started (which, given the amount of stuff that was left, they had to have known) and asking how I’d like to proceed, or a message with a photo of the van filled, giving me the option to book another collection to have the rest of the waste removed… Now, I’m left in exactly the same position I was before, just £220 poorer and with several smaller piles of rubbish. Not happy.

26 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. If however you need to discuss this further, please e mail enquiries@skoup.co.uk. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers
Best wishes
Skoup

Rated 5 out of 5 stars

Brilliant service and so much better…

Brilliant service and so much better than having a skip!

I have used them several times and it's quick and easy to order and they just come and get it!

22 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Highly recommended.

Simon, the gentleman who collected my rubbish was extremely courteous and helpful. This meant a great deal to me as I am disabled and at the moment I can barely walk as my legs are very swollen and bandaged from my knees to my ankles. Thank you.

16 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
We will ensure your feedback is passed on to Simon.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Polite, friendly driver quickly cleared the rubbish and left a clean tidy site

15 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Cheerful

Cheerful, reliable and on time. Kept me up-to-date when they were arriving.

12 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service

Quick and easy to book the collection online. Professional and friendly service when the items were collected. Overall, a great experience and I recommend Skoup ✅

12 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

Didn't turn up for confirmed bag colllection. Usually a reliable service...

Usually a 100% reliable service, have been using for years now. However today, rubbish bags not collected as booked and confimed. No communication or updates from Skoup. They can collect bags up to 7pm but when I called to report the problem they close the phonelines at 5pm! Really not impressed this time!!!

9 June 2023
Unprompted review
Skoup logo

Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. If however you need to discuss this further, please e mail enquiries@skoup.co.uk. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers
Best wishes
Skoup

Rated 5 out of 5 stars

If I could give 10 stars I would

So refreshing to find a company that lives up to everything they promise. Used Skoup today for the first time for a clearence of carpets and a kitchen in my new house. Ordered a full van as wasn't sure how much room it would need.
Chose a 7am-12pm slot. 11:15 Junior and Ty arrive. Without instruction they courteously reversed up to the garage introduced themselves and asked about what needed clearing.
10mins later and with a nice chit chat about the football the van was loaded... to make it even better Junior said he would speak to his office as the load only used half a van and would see if I could get any money back.
Literally 5mins later a lady called confirming my order would be refunded £54 and an email confirmation followed straight after. I saw on the website this was mentioned but figured it would be a long drawn out process back and fourth with call centres etc.
Honestly... avoid skip hires and all other clearance companies as you simply can't find a more competitive price or beat the service or I recieved today.

31 May 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service

A very friendly and helpful man came to pick up my stuff. He called half an hour before to say he was on his way as I had booked the free 7am-12pm slot which was great. Would definitely use this service again.

19 May 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Top all-round service

Collectors called ahead so we knew an exact time. Professional, courteous, efficient and quick. Really great service. This is the second time we've used Skoup's van collection service & would definitely use again.

12 May 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
I had a slight issue finding the service I wanted on the website, one quick phone call later, with a very helpful guy, and I was all booked.
Collection was prompt and no mess was left behind. 100% happy with the service and the price.

10 May 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

So easy

So easy. I don't drive so can't easily get to the tip. Will use their man with a van service next to get rid of some bulky items. Highly recommended.

2 May 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

A great service

A great service. Polite, friendly and very efficient team. Will definitely use them again, and recommend to friends.

13 April 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Excellent service

Excellent service! Quick, time efficient and courteous.
Would definitely use Skoup again. Thank you.
Loretta

11 April 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look