Skrill Reviews 

27,837
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Skrill is my favorite way to receive money. But unfortunately, not many people use it. I prefer it over israeli's payoneer. Skrill needs to outreach freelance platforms for integration and work on E-c... See more

Company replied

Rated 3 out of 5 stars

I don’t get to use Skrill very often, as they unfortunately don’t offer a debit card, and I don’t make many online purchases otherwise. What I don’t like is that they charge a very high inactivity fee... See more

Company replied

Rated 1 out of 5 stars

This is the headcompany of companies such as Paysafe Card, which are an absolute 100% verified scam since their takeover. Skrill will gladly take your money for them, knowing they are a scam.... See more

Company replied

Rated 5 out of 5 stars

Great app! The interface is intuitive, and even a beginner can figure it out in a couple of minutes. What I like most is that you can send money to friends instantly and pay for purchases in foreign o... See more

Company replied

Company details

  1. Payment service

About Skrill

Written by the company

Smiley face Make simple, secure and quick online global payments – from international money transfers to betting, trading, shopping and gaming.

Making payments is even easier on the App. Download the app today and get access to our newest features.
Get it on Google Play

Transfer Money For Free!

Check out our calculator and see how much you can save today.

Need Help?

Here you may find more information on how to:

Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

28k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(27,837)

3,189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They locked my grandpas funds up

They locked my grandpas funds up. He can’t even withdraw the money. I don’t see how that is legal when it’s his money! Stay away from this site!! They are saying it might take 3 days to unlock and he has no groceries

20 October 2026
Unprompted review
Rated 1 out of 5 stars

I funded my Skrill account to buy usdt…

I funded my Skrill account to buy usdt the system indicates what I should do . I was not able to do so...no trc20.i felt forced to transact with recommended Blockchain which was very expensive Ethereum vs trc20.I won't encourage others to use this platform

16 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We’d like to learn more about your experience. Please send all of the details to our team at: https://www.skrill.com/en/support

Rated 5 out of 5 stars

Skrill is my favorite way to receive money…

Skrill is my favorite way to receive money. But unfortunately, not many people use it. I prefer it over israeli's payoneer. Skrill needs to outreach freelance platforms for integration and work on E-commerce. I'd love to be its loyal customer. From Pakistan.

20 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We’re so glad to hear you’re enjoying Skrill!

Rated 3 out of 5 stars

I don’t get to use Skrill very often

I don’t get to use Skrill very often, as they unfortunately don’t offer a debit card, and I don’t make many online purchases otherwise. What I don’t like is that they charge a very high inactivity fee of 5.00 if you don’t use the account much!

19 October 2026
Unprompted review
Skrill logo

Reply from Skrill

Thanks for taking the time to share your feedback.

Rated 1 out of 5 stars

Skrill Closed My Account Without…

Skrill Closed My Account Without Returning My Money
I am extremely disappointed with Skrill’s handling of my account. My account was closed, but my remaining funds have not been returned to me.

I understand that financial service providers may have security and compliance procedures to follow. However, closing a customer’s account should not mean leaving their money inaccessible without a clear explanation or a reasonable process for recovering it.

I have been trying to resolve this situation, but I still need a clear answer about my remaining balance and when I can expect to receive my money back.

This situation has caused me significant frustration and concern. Customers deserve transparency, fair treatment, and clear communication, especially when their own funds are involved.

I urge Skrill to review my case, explain the status of my remaining balance, and provide a clear process and timeline for returning my money.

Closing an account is one thing; failing to provide a clear resolution regarding a customer’s remaining funds is another. I hope Skrill takes this matter seriously and resolves it as soon as possible.

Ticket Response (#34308006)

19 October 2026
Unprompted review
Skrill logo

Reply from Skrill

Thank you for providing your support ticket number. This information will be shared with our customer care team for further assistance.

Rated 4 out of 5 stars

Great experience

Great experience

8 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We're glad to hear you’re enjoying Skrill! Thanks for taking the time to share your feedback.

Rated 1 out of 5 stars

My problem not solve.My bank transfer…

My problem not solve.My bank transfer Amount is posses? 3days complete but Amount not received my bank account?
Please my withdrawal Amount to transfer my bank account.
Thank you.
Skrill Support Team🍂

18 October 2026
Unprompted review
Skrill logo

Reply from Skrill

Thank you for reaching out. Our customer care team can assist you with any issues you might be experiencing. You can contact them at https://www.skrill.com/en/support

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Got 5 euro bonus to use. I won special prices guessin soccer results. Bonus on my first deposit and withdrawl. I recomend the site.

17 July 2026
Unprompted review
Skrill logo

Reply from Skrill

We truly appreciate your review. We’re glad Skrill is delivering the experience you were hoping for!

Rated 1 out of 5 stars

This Skrill verification is taking for…

This Skrill verification is taking for so long, there's no update at all
I am still waiting for the result
Poor customer service 😞
ID:34301608

15 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We’d like to learn more about your experience. For support, our customer care team can assist you directly at https://www.skrill.com/en/support

Rated 1 out of 5 stars

Complete scam company

This is the headcompany of companies such as Paysafe Card, which are an absolute 100% verified scam since their takeover.

Skrill will gladly take your money for them, knowing they are a scam. Skrill will then shift the blame to paysafecard as if they themselves (skrill) are doing nothing wrong.

If you ever see that your payment involves skrill, you should know there is an extremely high chance you are about to be scammed.

Skrill will now response to this with an automated message trying to not take any blame for their participation in this scam-service completely.

There is absolutely zero morality going on on Skrills part.

17 October 2026
Unprompted review
Skrill logo

Reply from Skrill

At Skrill, we take our customers' concerns very seriously and are committed to improving your experience. Please send the details to our support team so we can review this further. https://www.skrill.com/en/support

Rated 1 out of 5 stars

Idont reciev good servic and skrill…

Idont reciev good servic and skrill scam me for review

13 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We’d like to learn more about your experience. Please send all of the details to our team at: https://www.skrill.com/en/support

Rated 1 out of 5 stars

Title: Account Blocked for 48 Hours – $6,000 Frozen and No Human Support

**Title: Account Blocked for 48 Hours – $6,000 Frozen and No Human Support**

My Skrill account has been blocked for 48 hours, and I am currently abroad, traveling, with $6,000 USD of my own money completely inaccessible.

The worst part is the total lack of proper customer support. I have no effective way to speak to a real human agent who can explain what is happening or help resolve this situation.

I understand that security checks may sometimes be necessary, but leaving a customer unable to access $6,000 for two days, especially while traveling abroad, without meaningful assistance is unacceptable.

This situation is causing me serious stress and financial inconvenience. I need Skrill to review my case urgently, restore access to my account, and provide a clear explanation of why it was blocked.

**Skrill, I need real support, not automated responses. I want access to my money and a resolution to this issue immediately.**

12 October 2026
Unprompted review
Skrill logo

Reply from Skrill

At Skrill, we take our customers' concerns very seriously and are committed to improving your experience. Please send the details to our support team so we can review this further. https://www.skrill.com/en/support

Rated 1 out of 5 stars

App is bad don't use. Poor customer service too. Customer ID 266050885

Review Message :

The customer supports don't respond and the phone lines don't work. The AI they build called sofia is absolute crap it is not well modelled/built.
It has been 7 days (over 150 business hours) since I submitted a withdrawal request for £1,000 worth of USDT (Transaction ID: 7312385789). This transaction has remained pending far beyond the standard processing time without any explanation. I have sent multiple messages without receiving a response, called the helpline without success, and opened several tickets with different case IDs which are merged into one (*34291296*, 34292906,34291483 etc), all to no avail. If processing this cryptocurrency withdrawal is experiencing difficulties, the transaction should have been cancelled within your standard 72-hour window rather than being left pending for nearly 7 days. Just cancel the damn transaction!

9 October 2026
Unprompted review
Skrill logo

Reply from Skrill

Hi Jayne, at Skrill, we take our customers' concerns very seriously and are committed to improving your experience. Please send the details to our support team so we can review this further. https://www.skrill.com/en/support

Rated 5 out of 5 stars

Honest and helpful

Honest and helpful

1 January 2026
Unprompted review
Skrill logo

Reply from Skrill

It’s great to hear that Skrill is working well for you. We appreciate you taking the time to leave your feedback!

Rated 5 out of 5 stars

Good good good

Good good good

13 October 2026
Unprompted review
Skrill logo

Reply from Skrill

It’s great to hear that Skrill is working well for you. We appreciate you taking the time to leave your feedback!

Rated 5 out of 5 stars

Very top good

13 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We're glad to hear you’re enjoying Skrill! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Good

Goood Appps

13 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We're glad to hear you’re enjoying Skrill! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Your customer service was good

Your customer service was good. Thanks for your service and team

9 October 2026
Unprompted review
Skrill logo

Reply from Skrill

We’re so glad to hear you’re enjoying Skrill! Thank you for sharing your experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look