Skullcandy (US) Reviews 

Instructions sent to me with recovery instructions were precise and clear. My buds are now functioning.
Thanks

Jensel was able to quickly solve my issue to my satisfaction.

My original Crusher ANC bass stopped working this customer service rep RAffy went through multiple instructions to find the solution and they working perfectly this person is awesome 👌 😊😊

My issue got a prompt response and was satisfied with the answers

Rhyan B. was helpful with the replacement of my old sesh earbuds that lasted a few year.

Skullcandy offers free shipping over $49. I did not receive this the only option was to pay the $15(own literature says $12) Then after I receive the item I would get a refund, but for that I needed to reach back out. This was very disappointing as I don't trust that option and it gives me extra work. I think this may be a way they get you to pay more as people don't want to do all the extra work to get the thing that was promised from the beginning. Which then makes these items cheaper on other sites that offer the free shipping as promised. Or makes these less affordable and other brand more enticing.

Ordered the Hesh ANC headphones and for whatever reason, the courier sent it back to skullcandy. Mind you that skullcandy does not have phone number to call them and only way of contact is through email which gets replied once every week or live chat with very rude agents. After gathering evidence that I got charged for it and not pending anymore, they keep on referring me back to contacting my bank about it since “the bank is making error”. I’ve gathered all necessary information and evidence and will escalate this fraudulent company that sells subpar penny to the dollar electronics for high markup.

Benedict was perfect he/she did perfect customer service.

I am truly grateful for the dedication and effort Benedict invested in striving to resolve my issues to the best of his ability.

I lost my earbuds case and was looking for a replacement. They told me they don’t sell them separately and, in order to accommodate me, they offered a great discount on a new set of earbuds. Thank you!

I like these headphones. The color and large design of them is really what drew me to buying them, but overall an not 100% impressed with the quality. The Skullcandy app is basically useless unless you want to use the built in Tile feature, which I haven't used since these headphones are decent sized I have never lost them. They make a muffled and glitchy noise whenever I first turn them on and really think they should have a Noise Cancelling feature on them especially for the price being around $200. The sound quality is very good but also think they leak sound a little bit much.

It is easy to take people’s money. A company shows your true value when you have a problem. Skullcandy and its team went above and beyond to assist me with a product issue. Communication was clear and timely. I purchased one product thought I had purchased another and was initially frustrated. Support was patient and assisted me in sorting “my error” and the faulty information I had.
Thank you again!

Hanna was amazing on helping me resolve my issues, and was able to help me stay loyal with a handy grateful little tip to help me keep rocking Skullcandy.

Great customer service. I’m very pleased with the way my issue was dealt with.

The customer service was amazing, my order was sent back and the person taking care of me was perfect.

I reached out to let them know my daughter's Skullcandy ear buds were amazing! (In a year's time, they were washed and dried 3 times case and all, ran over with the lawn mower twice and twice with a car and THEY STILL SOUNDED AMAZING!) Sadly, the case finally broke. They sent me a coupon for 40% off a purchase at Skullcandy! I would definitely recommend Skullcandy ear buds!

Benedict was very pleasant and so helpful. He is a great employee for Skullcandy US! :-)

My old skullcandy earbuds didn’t fit me right anymore so I asked to see if you sold ear gels separately. Turns out you don’t but Rhyan B, (the customer service associate i talked with) gave me a discount to buy whole new earbuds, so I did. However I did not receive free shipping even though I am a member and couldn’t figure out why so I sent a screenshot to him and he said he would refund me the shipping after i received the item. My representative was amazing!! Very helpful!! But it would be nice if you guys would sell individual packs of the different sized ear gels in the future, since my earbuds worked perfectly fine still after having them for two years! Love my skullcandy!

My experience with Benedict was beyond reproach. He made the process for my warranty claim extremely peaceful and easy. He was well versed in the policy and procedures. He executed what great customer care looks like. In fact he may very well be the standard of great customer care.