Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more
Company replied
So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more
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I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more
Company replied
Company details
- #10 of 19 best companies in Betting agency
Information provided by various external sources
Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
Contact info
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
- 0330 024 4777
- support@skybet.com
- www.skybet.com
3.5
Average
5k reviews
Asks customers to review
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I contacted Sky Sports asking why you…
I contacted Sky Sports asking why you never win on the daily spin feature instead of responding like decent human beings they decided to withdraw this feature from me entirely what a bunch of pathetic people they are,
You was given a chance when I phoned to inquire why?
And was told the Promotion team have made the decision and it can't be overturned,
Fair play, NOT, so I deleted my account and took my business elsewhere
4 July 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Had a query with a bet pay out
Had a query with a bet pay out, nothing big just pennies for fun.
Easy to put the question and get an answer.
4 July 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this feedback! We're so pleased it was easy for you to get your question answered about your bet payout. Whether it's pennies or pounds, we're always here to help – that's what matters. We really appreciate you taking the time to review us. Thanks for choosing Sky Bet!
Very disappointing experience with Sky…
Very disappointing experience with Sky Bet from a loyal customer.
I attempted to place a £200 bet late at night and was prompted to deposit funds. The green button clearly stated words to the effect of “Deposit to place £200 bet”, which reasonably led me to believe that once I completed the deposit, the bet would be placed.
I completed the deposit and went to bed believing the bet had gone through. I later discovered the bet had not been placed at all. When I contacted Sky Bet and provided the context, including the fact that the wording on the deposit button was misleading, they refused to honour the bet or offer any meaningful resolution.
What makes this more frustrating is that the bet was not fully settled at the time I realised there was an issue, so this was not simply a case of trying to claim after a guaranteed result. My concern is the user journey and wording, which I believe was unclear and misleading.
After their response, I decided to close my account. I would expect a major betting company to take more responsibility when their interface causes confusion around deposits and bet placement.
3 July 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
They are fabulous people and even when…
They are fabulous people and even when I difficulty they're there for me.
Their customer service is excellent. I also resolved a problem pretty quickly.
2 July 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this lovely feedback – it truly means the world to us! We're so pleased our team has been there for you, especially during difficult times. That's what we're here for. We're also thrilled we could resolve your problem quickly. Your trust and loyalty are genuinely appreciated. Thanks for choosing Sky Bet!
Ive just had problems wirh my promotion…
Ive just had problems wirh my promotion and the call handler gnesh sorted it out efficiently the speed was excellent... and I love playing games here too ... give it a whirl you will not be disappointed... play today win big
2 July 2026
Unprompted review
Reply from Sky Bet
Thanks so much for this brilliant review! We're absolutely buzzing that you've had such a great experience. Your support means everything to us, and we can't wait to serve you again!
I had an excellent experience with…
I had an excellent experience with Rajesh. He quickly sorted out my £40 promotional free bet without any hassle. He was friendly, professional and extremely helpful throughout the process. His excellent customer service made everything easy and stress-free. Thank you, Rajesh, for your outstanding support!
2 July 2026
Unprompted review
Reply from Sky Bet
Thank you for this brilliant feedback! We're so proud of Rajesh and delighted he could sort your promotional free bet so smoothly and professionally. Making customers feel valued and stress-free is what our team is all about. We'll definitely share your kind words with him – they mean the world. Thanks for your loyalty!
Brilliant service from all the people…
Brilliant service from all the people on here everytime have had to contact them my issues have been dealt with extremely fast and have been apologised to more needed for technical issues that ain’t there fault.. 🙂🙂🙂👍👍👍
1 July 2026
Unprompted review
Reply from Sky Bet
What a lovely review – thank you! We're so pleased our team has consistently delivered fast resolutions for you, and we really appreciate your understanding on the technical side of things. Your positivity genuinely brightens our day. We're so grateful to have customers like you – thanks for choosing Sky Bet!
Excellent service
Excellent service, swift friendly efficient troubleshooting received by your lovely agent who solved my problem efficiently and successfully and made me feel completely at ease throughout the process.
1 July 2026
Unprompted review
Reply from Sky Bet
What a wonderful review, thank you! We're so pleased our agent delivered swift, friendly, and efficient troubleshooting that left you feeling completely at ease. That's exactly the experience we want every customer to have. Your kind words truly brighten our day – thanks for choosing Sky Bet!
Cheats
Do not use this site! Have used them for years until today! Suspended the cash out option for 20mins whilst all my bets were clearly winning. I have never ever seen a suspended cash out for over 5mins, yet alone 20mins. Ridiculous! I will never use Sky Bet again #ClearCheats
1 July 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
I've put one star because I can't go…
I've put one star because I can't go lower, costumer service is just a joke, and whatever they promise is just a 100% lies. The worst bet store you can go.
30 June 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Sorted quickly
My query was delt with quickly and professionally thanks
30 June 2026
Unprompted review
Reply from Sky Bet
Thank you for this kind review! We're so pleased we could sort things out for you swiftly and professionally. Your feedback really means a lot , we appreciate your business!
SKYBET STOLE MY MONEY AND CLOSED ACCOUNT
Provided all thee requested documents, staff verified and account was working. Next day blocked my account eventhough all the verification documents was sent, they blocked my account and closed the account and took my money. Raised a complaint and said funds will be retained and no reason given. Skybet have stole my money and it was only £109 as well. AVOID AT ALL COST. SKYBET WILL TAKE YOUR MONEY IF YOU KEEP ON WIINING AND WILL CLOSE YOUR ACCOUNT AND WILL TAKE YOUR MONEY.
25 June 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Reply from Sky Bet
Thank you so much , we love to hear it! We're thrilled we could solve your issue quickly. That's what we're here for. Thanks for choosing Sky Bet!
Disgusting company
Disgusting company
Apparently my account was closed and they won’t tell me why. They say it was closed in 25 but I haven’t used it for years. So I am lost as to why it was closed or why they have made the decision they have. With this level of transparency they shouldn’t be allowed to operate as a bookmaker in my view.
30 June 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Terrible Customer Service
A long term customer had a terrible experience with customer service associate Sanak, where it was preferred for me to close my account rather than resolve my complaint. Shocking customer service.
30 June 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Good company
30 June 2026
Unprompted review
Reply from Sky Bet
Thank you so much – we really appreciate that! We're committed to being a company our customers can trust and enjoy. Thanks for choosing Sky Bet!
Reply from Sky Bet
Thank you so much for this wonderful feedback! We're thrilled you find our team approachable and that you're loving the app. We're committed to keeping Sky Bet the best experience possible for you. Thanks for your loyalty and for taking the time to review us!
Reply from Sky Bet
Thank you so much – we're so glad we could help! We're here whenever you need us. Thanks for choosing Sky Bet!
Have used skybet for about 3 years
Have used skybet for about 3 years
I bet cricket rugby tennis
Little golf and football
On my 3 main sports am really pleased
Cash out is decent
I like that on tennis as example player retirement normally void not loss bet
Not happy that with golf very pgat dptour bias very limited Asian liv lpga let tours
Weekly promotion on free bet is ok
28 June 2026
Reply from Sky Bet
Thank you so much for this comprehensive review – and for your three years of loyalty! We're thrilled you're enjoying our cricket, rugby, and tennis markets, and that our Cash Out feature works well for you. We really appreciate your feedback on golf coverage too; your point about Asian and LIV tour representation is valuable and we'll take that onboard. Thanks for sticking with Sky Bet, and we hope to keep earning your trust!
Customer Service Agents Most Unhelpful
Customer services do not help customers trying to fix issues instead pass you round the houses as they are not at all interested.
I have been using Sky Bet for years depositing regularly and the only time I tried contacting them they offered no support or help in fixing the issue after HOURS being on line and being passed from one agent to another.
On line chat is a joke having given details time and time again and passed to another agent still no solution and all I wanted was help with their website.
Just CLOSED MY ACCOUNT due to unhelpful agents.
Bye
27 June 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
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