SkyGeek Reviews 491

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

The website was easy to use, and ordering was a breeze; HOWEVER, I have now been waiting on a Polyurethane adhesive order for over a month. I ordered from their website on February 25th and have yet... See more

Rated 2 out of 5 stars

On 02/16/2021 we ordered 3 Kits of SKU# 505335. On 03/01/2021 we received 1 Kit along Packing Slip indicating a quantity of 3 Kits. It seems that there is 2 tracking numbers for this order. FedEx trac... See more

Company replied

Rated 1 out of 5 stars

Buyer Beware! One would do better buying products at the flea market versus SkyGeek. Purchased 20 tubes of silicone caulk: the product was either defective or in someway outdated—4 of 20 tubes would n... See more

Company replied

Rated 1 out of 5 stars

Avoid at all cost! Ordered a (relatively expensive, for what it is) Part. According to the page it's on stock. Money gone, no delivery. Multiple tickets - no reaction. Missed a maintenance... See more

Company details

  1. Airline
  2. Car accessories shop

Information provided by various external sources

Find aviation supplies, pilot supplies and more at SkyGeek.com. We have a wide selection of aviation headsets, handheld aviation GPS and more aviation supplies available online at the lowest possible prices!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

491 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Sent me the wrong part and want me to pay return shipping and a restocking fee

I buy a lot of aircraft parts. I decided to try SkyGeek and placed a simple order with them for a part for the carburetor on my Lycoming engine. The package arrived but contained a part in a sealed bag that was not the part the corresponded to the part number. It wasn't close. The bag was marked with the correct part number. I called SkyGeek to try to sort things out because I suspected there was an error in their stock. Carmen, the customer service representative, asked me to send images of the part in the bag and a close-up of the bag. I explained that this part is needed to complete an annual inspection and that my airplane was out of service until I got the part, so I'd appreciate it if they checked their stock and send me the right part immediately. It is a $17 part, and their error, so I anticipated no problems. A few days later I got an email from Carmen. The email told me that I would get a refund if I sent the part back to them AT MY EXPENSE and PAID A RESTOCKING FEE. No mention that they were going to send me the correct part . . . Unbelievable.

9 April 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello Rick,

First and foremost I would like to apologize for your experience here. I want you to know that I have spoken with McFarlane who confirmed they have shipped out the correct parts to you after they shipped the incorrect pieces and we issued a full refund for the order in the amount of $25.67 on 04/12. You are absolutely correct McFarlane shipping the wrong part to you should have in no way required you to put anything out of pocket for return shipping, the first RMA should have provided you our FedEx account number for the return. I see the agent amended the RMA form to remove any mention of a restocking fee but it looks like she neglected to change the bottom line to provide you that account information This is certainly not the level of service you should have gotten with your issues and we will use this as a teachable moment to our Customer Experience Representatives to ensure something like this does not happen in the future.

Thank you for your feedback,
Jason

Rated 1 out of 5 stars

Terrible experience

Terrible, very strange experience. I ordered some aviation oil, some CamGuard, and a bottle of bug remover. Over two weeks later I still had not received my order. I used the online form to send a message about it, but got no response. Finally I got a hold of someone and was told the order had never even been picked from the warehouse. I cancelled the order.

23 March 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello,

Thank you for taking time to provide feedback on your issues. I do see your order did take much longer than anticipated to process on our end due to order volume and pandemic protocols. We apologize we could not get the products to you in a timely manner and are constantly working on ways to streamline the customer experience across the company.

Thank you,
Jason

Rated 1 out of 5 stars

Have not received my order #57486

Have not received my order #57486. What gives?

11 March 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello Herman,

Looking at this order history I'm seeing initially the item was expected to ship March for you. Unfortunately 3M pushed out the delivery date on us a few times and I do see we emailed a few times to keep you updated as those dates changed. I apologize we could not secure the product in the projected time frame.

Thank you for your feedback,
Jason

Rated 1 out of 5 stars

Ordered the following on 02/11/2021:

Ordered the following on 02/11/2021:
Piper 765-106 PA-28/PA-32 Inspection Hole Field Service Kit
At the date of order, the product was represented in stock. Only after ordering was I notified that the product was not in stock and in fact would not ship until March 23rd. Disappointed I was not told this before placing my order. Please expedite my order.
Thank you.

6 March 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello,

Looking at the timeline of your order I do see initially the item was out of stock but we were expecting the item from Piper shortly. Sadly it looks like the item was delayed by the vendor several times over the past two months. Unfortunatly we've still seeing supply chain issues due to the ongoing pandemic.

The good news is do see we finally received the parts on 04/06 and shipped them to you that day.

Thank you for taking time to provide us feedback,
Jason

Rated 2 out of 5 stars

Delivery time is too late.

6 March 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello Umair,

I do see when the order was placed 02/09 some of the items were out of stock. Looking at the email confirmations we had initially expected your order to ship 04/06 with the back-orders but I do see the product arrived a bit earlier than expected and your order shipped out on 03/30.

Please note that international orders will only ship complete to save our customers on shipping costs.

Thank you for taking your time to provide us feedback,
Jason

Rated 1 out of 5 stars

Worst customer service ever!

We had an AOG and paid the expedited fee to have an RG-500 battery shipped to us ASAP. During the receiving process, we noticed that the battery had been damaged, placed in another box and shipped to us. It's been more than a month and we are yet to receive our refund for the battery and the AOG fee. No one is picking up the phone, no one is responding to my emails.

I DO NOT recommend doing business with this company!

5 March 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello Costinel,

I know I'd reached out before to resolve this but I wanted to reply to this as well. I apologize this issue took so long to resolve for you, I should have had been communication with you as I was trying to work this out with both the vendor and the shipper and I'm very sorry you felt ignored. We did issue a full refund for your issues on 03/09.

We appreciate your feedback and will use it to make our customer's experiences better,
Jason

Rated 1 out of 5 stars

I ordered 2 Whelen LED par46…

I ordered 2 Whelen LED par46 lights.Order 576218 They were a good price but I was told its going to take 65 days for my order to ship. I think that this is absolutely ridiculous. If I ordered the lights directly from Whelen it wouldnt take half as long. I'm still waiting and I need the lights. I wont be ordering from them again and I'll spread the word about my experience.

4 March 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello James,

Unfortunately when your order was placed on 02/09 the lights were not in stock. The expected lead time for us to procure them directly from Wheelen was about 60-65 days as Wheelen was also out of stock at that time. I apologize for any confusion.

Thank you for taking the time to leave feedback,
Jason

Rated 2 out of 5 stars

Unresponsive Customer Service

On 02/16/2021 we ordered 3 Kits of SKU# 505335. On 03/01/2021 we received 1 Kit along Packing Slip indicating a quantity of 3 Kits. It seems that there is 2 tracking numbers for this order. FedEx tracking number 784114532099 is showing returned to Skygeek and signed for by SSmith on 02/26/2021. Return appears to be due to missing labels or not the correct ones. Been trying to contact Skygeek 4 times with no positive results. This product is urgently needed for aircraft assigned to McConnell AFB.

3 March 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello,

I do apologize FedEx rerouted one of the packages back to us. I do see the returned package was shipped out the day after we received it back and arrived to you on 03/06. . I apologize for the delay in replying to you, we made a tough decision last week to close our business offices the first week of March to support our warehouse and their efforts to get orders fulfilled as quickly as possible.

Thank you for your feedback,
Jason

Rated 1 out of 5 stars

After waiting for 25 days I still…

After waiting for 25 days I still haven’t received my order. You ask me to review an order that still hasn’t shipped, you should probably check your business practices.

28 February 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello Mark,

That is an absolutely fair point and have adjusted our review links to not fire until after the order has shipped.

Thank you for the feedback,
Jason

Rated 1 out of 5 stars

Still waiting for my aviation parts.

Still waiting for my aviation parts.
Order was placed Feb 4th still waiting for the hardware (4 MS20500-624). It is now Feb 26th. Not a reliable company if you need to finish aviation projects on time. This has happened more than once with SkyGeek.
Can not recommend using this company if you need parts within a reasonable amount of time. I have not received updates for shipping times from skyGeek other than from FedX which states "Scheduled delivery:
Pending" from CT.

27 February 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hello,

Looking at the history of your order I see when the order was placed on 02/04 our email confirmation has an expected ship date of 02/18 due to the parts being out of stock. I do see your order shipped on 02/18 as expected. Unfortunately it does look like FedEx took longer than usual to get the package to you and it didn't arrive until 02/27. I am very sorry you had that experience with FedEx.

Thank you for your feedback,
Jason

Rated 1 out of 5 stars

I place an order # 573506 on 1/26/2021…

I place an order # 573506 on 1/26/2021 for SKU 0515-700XXIKG22K PPG Aerospace Super Koropon 515-700 Green DMS Type I Comp A Spec Fluid Resistant interior Epoxy Primer Gallon kit. The order delivered on 2/4/2021 many days delayed. This order items were shipped by FedEx to Taiwan by Skygeek. I paid the shipping cost $1038.07. But, the order items were not the right one (515-700/910-704) but a wrong one SKU 0515K011XXIG22K (515K011/910-012). Skygeek totally made mistake. It is a two different products. Shipping department make such a terrible mistake, it is unacceptable. Now I have to take care to make correction by contact Skygeek complicate return procedures to return products from oversea country. Can I trust Skygeek again? Please answer me!!!

23 February 2021
Unprompted review
SkyGeek logo

Reply from SkyGeek

Hi Mike,

I'm sorry about the error, i do see the Customer Service team has been assisting you on the return and I do see the re-order is heading out today for your customer.

Take care,
Jason

Rated 5 out of 5 stars

great customer service

I ordered an aircraft timer. When it arrived it was apparent that it was defective. I contacted customer service regarding the problem.
They quickly replaced the defective item. I was impressed with the quick resolution to the problem.

21 February 2021
Unprompted review
Rated 3 out of 5 stars

Shipment took too long...

Items took almost 2 weeks to be delivered. Notwithstanding the inefficiencies of USPS these days, the delivery could have been quicker particularly given the sizable "shipping" fee for only two small siphon valves. Disappointing.

21 February 2021
Unprompted review

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