Skylight Psychiatry Reviews 

296
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally patient, kind, and supportive throughout their personal assessment journey. People also note that the overall service process is wonderfully smooth, efficient, and much quicker than alternative healthcare options. Reviewers often feel entirely at ease thanks to the clear explanations and compassionate care provided by the medical team. However, some customers also noted frustrations regarding communication delays and extended waiting times for appointments and scheduling updates. A few reviewers experienced very long periods without receiving prompt email replies or responses following their initial appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and assessors are... See more

Service

Reviewers mention positive feedback about service, noting fast waiting times and professional support... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, kind, and supportive interactions... See more

Response time

People report ambiguous experiences with response time. Some customers praise the prompt communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They really do provide a great service from the beginning. Waiting times aren't long compared to other providers, and they've always been super professional. I never felt lost or unsure of what the ne... See more

Company replied

Rated 5 out of 5 stars

Shamir has been fantastic at listening and helping with my ADHD titration. Shamir is a tentative health practitioner who asks on what you feel is best for your own treatment pathway. The ADHD medicat... See more

Rated 5 out of 5 stars

I was nervous before my meeting, but the lady(I'm so sorry I carnt remember Her name)anyway she was nice and soon I was more at ease, She explained everything I needed to know. The entire assessment e... See more

Rated 5 out of 5 stars

Skylight Psychiatry have literally changed my life! Through Right to choose, I had my consultation and diagnosis of ADHD. The wait for titration appointment felt really long as I was waiting - with AD... See more

Company replied


Company details

  1. Mental Health Services
  2. Psychiatrist
  3. Psychologist

Written by the company

Skylight Psychiatry is a hybrid CQC Registered, Consultant-led, NHS-Contracted multidisciplinary autism and ADHD assessment service for adults. Our vision is to create a society where neurodiversity is celebrated, supported and understood. Our Mission is to become technologically advanced, eco-friendly leaders in the industry. We strive for excellence through our high-quality assessments, outcome reports and treatment in accordance with National Institute of Health and Clinical Excellence (NICE) guidance, Maudsley guidelines, WHO recommendations and other professional bodies We champion the neurodiverse community through training, support and increased awareness. Patients are at the heart of our service. We celebrate diversity and promote equality in line with the Equality Act 2010 for patients, staff and everyone else


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

296 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(296)

295 reviews in the last 12 months

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Rated 5 out of 5 stars

I went through right to choose via NHS

I went through right to choose via NHS, all within a month I had been sent my assessment forms to fill out, given my date for my remote assessment call, which I had yesterday. The nurse I had Wioleta was lovely, she made me feel comfortable and she just let me be me. She explained the outline of what the call would be and then at the end of my call I got my diagnosis. She then informed me of when I will receive my report then the options of what I could do next. She was very professional explained things to me.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The appointment came really quickly less from 6 weeks.
The process was very easy with straight forward procedures and did not make it complicated.
The face to face appointment was professional although on a friendly basis. I was made to feel relaxed and comfortable.
I felt listened to and was definitely understood.
It was comforting to be able to talk freely and not feel judged on any level.
Result was given at the end of the session.
Excellent communication

4 June 2026
Unprompted review
Rated 5 out of 5 stars

After using right to choose I have been…

After using right to choose I have been referred to Skylight.
I recently had my assessment with Monique after a short wait following referral.
Monique was very patient, kind and gentle.
She made the whole process seem less daunting.
So far I am very pleased with how I have been looked after.
Thank you very much.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Monique was wonderful

My assessor, Monique Thompson, really made me feel comfortable and the whole assessment was completed at my own pace and she really took the time to understand my difficulties. When she noticed I was upset by the outcome (diagnosed ADHD) she was super kind and reassuring and pointed me to some good resources to help me gain a better understanding of how my brain works.

In addition to this, the process from referral to assessment so far has been extremely quick and efficient (after waiting more than a year previously on the NHS waiting list).

I am very much looking forward to starting my medication titration and moving forward with my life. Thanks again Monique!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Review…

I was very nervous about the assessment but in the end found it a positive experience. My assessment was handled very well in a professional but friendly manner.

1 June 2026
Unprompted review
Rated 3 out of 5 stars

Good response time but bizarre experience

When a trans person kindly corrects pronouns and preferred name after it's not been used, after sending it in a form prior, it should not be listed in the system as "[deadname] (prefer to be called X)". Use one or the other, either my legal name (for formalities sake, uniform across all forms, and legally tied) or the name I said I prefer hearing (because that's the only one I want to see in texts and emails). I don't blame anyone in specific but kindly ask for the next trans person after me to not have to experience this. It looks unprofessional.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend skylight psy

The gentleman who completed my assessment was lovely and very understanding.
I feel much better now I’ve been assessed and it’s good to know services users are sign posted for help and guidance.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional and considerate

I was very impressed with how my assessment with Dr Bernhard Kelley-Patterson was conducted. I felt listened to and understood. The assessment was very thorough - nearly two hours - but felt pleasant and natural, it didn't make me feel anxious in the slightest. I came out of it feeling I had done the right thing addressing my issues and going through with finding help.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Assessments are still ongoing

Assessments are still ongoing, but I feel like I am getting somewhere at last. The NHS waiting times are ridiculous, tried right to choose and I was surprised at how soon I got an appointment.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Didn’t have to wait long at all from…

Didn’t have to wait long at all from the day of my referral through to my assessment, everything was explained effieciently to me, Monique was happy to take her time with me and when I was given my diagnosis at the end of the referral Monique took her time to talk through and explain everything to me

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Big thank you

I can honestly say that my video call with RHEA was an experience I was dreading but instead the very welcoming and professionalism of this specialist was so calming for me and after diagnosis of ADHD I had a tear in my eyes. Not too sure I would have felt as comfortable as I did with anyone else. Waiting times were minimal and very very grateful for their support.highly recommend them

27 May 2026
Unprompted review

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