Skyscanner Reviews 146

Reply from Skyscanner

Mar 23, 2026

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear that your booking has been cancelled.

Skyscanner is a travel search website and doesn’t handle bookings directly. When you select an option on our site, you’re redirected to a travel provider to complete your booking. That said, our team will help where they can.

If you can contact our support team using the form below, and attach your booking confirmation. One of the team will get back to you shortly:

https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards,

Neil

Reply from Skyscanner

Feb 5, 2026

Hello,

Thanks for your review and for sharing your feedback. We're sorry to hear you've had this problem.

To give you some context, as a travel search engine, we rely on the pricing and availability data that we receive from our travel providers. We aim to ensure all the information you see on our site is accurate, but if there can be technical reasons for issues like this happening.

If you're still experiencing this, can you please get in touch with us directly so we can investigate further? It would be helpful if you could share the flight details, and the provider you are attempting to book with. You can contact us via the link below, and someone from our Support Team will get back to you: 

https://help.skyscanner.net/hc/en-gb/requests/new

Thank you and we hope to hear from you soon.

Claire - The Skyscanner Team

Reply from Skyscanner

Aug 3, 2025

Hello Eugene,

Thank you for your review and I am sorry to hear you have had this experience with your booking with Bravofly.

Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly. We receive the data and pricing from hundreds of travel providers.

Prices on Skyscanner always include an estimate of all mandatory taxes and charges. The final price you pay for your tickets may change on account of additional optional extras offered by the provider, such as luggage allowances or travel insurance.

In order for us to look into this, please could provide contact our support team on the following link below with some more details of your booking or search information? We will certainly look into this further:

https://help.skyscanner.net/hc/en-gb/requests/new

Many thanks, Eugene and we look forward to hearing from you.

Kind regards,

Juan

Reply from Skyscanner

Nov 7, 2024

Hi Carlo,

Thanks for sharing this review.

Prices on Skyscanner always include an estimate of all mandatory taxes and charges. The final price you pay for your tickets may change on account of additional optional extras offered by the provider, such as luggage allowances or travel insurance.

As for payment fees, most airlines or travel agents offer a free payment option (usually it’s the most popular card in your country), however, they might charge fees for other payment methods. Since you have at least one option to avoid these fees, we don't include them in our prices. 

I hope that helps. Thanks for using Skyscanner!

Kind regards,

Stephanie

Reply from Skyscanner

Sep 11, 2024

Hello Bar,

Thank you for your review and we are sorry to hear about your experience with Travelis following a search on Skyscanner.

All providers shown in Skyscanner’s search results are legitimate businesses. We continuously monitor our relationships with them and always appreciate it when people contact us about their experiences. We take all such feedback very seriously and use this when evaluating our providers’ performance and quality ratings.

Having said that, since we are keen to understand the issue further, could you please get in touch with us using the contact link below?

https://help.skyscanner.net/hc/en-us/requests/new

As soon as we hear from you, one of our support agents will immediately assist you. 

Kind regards,

Miyo - Skyscanner Support

Reply from Skyscanner

Jul 1, 2024

Hello Roya,

Thanks for your review and sorry to hear you haven't received your confirmation for your Ryanair flight. 

Skyscanner doesn't take bookings or payments so we cannot check the status of bookings or resend confirmations. However, we'd like to look into this and help as much as we can. 

I can see you have included contact details in your review, so I have dropped you a message. 

Although we are very sorry to read your review we very much appreciate your feedback so it'd be great if you could please reply back when you have a chance.

Kind regards,

Raquel | Skyscanner

Reply from Skyscanner

May 18, 2024

Hello Azad, 

Thank you for your review, and we are sincerely sorry to hear that you have been having difficulties with Akbartravels after you found your flight on Skyscanner. 

Just for context, Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly. That is why we don't have access to your reservation with AkbarTravels to be able to check the refund status for you. 

However, we would be happy to help you get in touch with them if necessary, and ask them to review the situation. Please, contact us through the form below so we can discuss the matter in more detail:

https://help.skyscanner.net/hc/en-gb/requests/new

We look forward to hearing from you,

Martina

Reply from Skyscanner

Oct 7, 2023

Hello,

I'm sorry to hear about your experience with Travelis.

At Skyscanner, we'd be happy to have a deeper look from our side and help you to contact your agent, Travelis. Could you submit a form below?

https://help.skyscanner.net/hc/en-gb/requests/new 

Please make sure to describe all details of your issue attaching relevant screenshots and documents.

We look forward to hearing from you.

Thanks,

Anton

Reply from Skyscanner

Oct 4, 2023

Hi Majid, 

Thank you for your review and we're sorry to hear about your booking experience with Travelis. 

I understand that you've been in touch with our team previously and that we've put you in contact with Travelis directly. 

Please know that we have registered your feedback as a complaint and if you have any additional questions, please do follow up with us in our e-mail thread. 

Michele - Skyscanner Support

Reply from Skyscanner

Jan 16, 2023

Hello Mark,

Thank you for your honest feedback - I'm very sorry to hear that you feel that our prices are clickbait and dishonest.

As a search engine, we rely on our partners to provide us with accurate prices; however, in rare instances, it is possible that the results we display may not match the live price once you reach the website of our partner. This means that flights may be either cheaper or more expensive once you proceed to make your booking.

We strive to make sure that accuracy is maintained at all times, and I will ensure that your feedback is used to make sure that this is observed in the future.

I hope you will see us improving over time and if you have any further comments or queries, please do not hesitate to let us know.

Best regards,
-Rob