Slane Cycles Reviews 

5,559
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, often highlighting their prompt communication and considerate approach. Many people appreciate the competitive pricing and the high quality of the products offered. Reviewers frequently mention fast and efficient delivery, with some noting items arriving quickly even for international orders. However, some customers also noted occasional delays in delivery, with items arriving later than expected. A few people mentioned paying for next-day delivery only to receive their order a week later, or experiencing a generally longer wait time for their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the availability of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and super fast... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive and great... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, amazing, and 10 out of 10... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Slane Cycles. Ordered a new groupset and price was great with all options available at time of ordering. Needed to wait a few days for delivery but Slanes team kept me updated... See more

Rated 5 out of 5 stars

WONDERFUL Sometimes a big purchase (Colnago road bike frameset in my case) can be a little worrying, on line or at a distance. Be assured that Slane Cycles will be an absolute pleasure to deal with... See more

Rated 5 out of 5 stars

Paul at Slane Cycles was so helpful and is such a decent guy. He was friendly and considerate throughout my purchase and kept me informed at all-times. On top of this speedy delivery and great returns... See more

Rated 5 out of 5 stars

Had an issue with some garmin pedals I had bought - I was convinced it was a warranty issue - but with an expert eye they diagnosed a tiny element was missing from battery compartment. Found it on gar... See more


Company details

  1. #25 of 95 best companies in Bicycle Shop
  2. #15 of 61 best companies in Bike accessories store

Written by the company

Dedicated to supplying you with the best cycling products at the lowest prices and combining knowledgeable expert advice from friendly real cyclist staff.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(5,559)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

First Time Customer Great Service

I’m a first time customer with Slane Cycles and although I didn’t receive an automated confirmation of my order after making my purchase of a saddle late on Thursday afternoon I was very reassured to receive tracking details from Royal Mail the very same evening. The saddle arrived well packaged and on time on Saturday which was a pretty quick turnaround. A very pleasant buying experience and I will certainly use Slane Cycles again.

1 May 2025
Unprompted review
Rated 4 out of 5 stars

Charged twice

“Pay now” button didn’t appear after card verification on “Guest checkout”. ?Took money but order didn’t register. Staff on phone not particularly friendly, no order registered, advised try again. Worked after registering for a login account. Card was charged twice.
Slane staff promptly acknowledged double payment and refund processed but going to take days to get money back. Item arrived as expected. Overall satisfied but a bit of a hassle.

1 May 2025
Rated 5 out of 5 stars

Absolutely first class customer care

Absolutely first class customer care. Came over on the ferry from scotland to make sure a bike was the right size before buying, Paul and his team could not have been more friendly and helpful. Coffee and biscuits whilst bike was adjusted and readied for me to cycle for the ferry home. Excellent prices well worth a very pleasant day trip to visit the shop. Not had service like it! Thank you!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Good prices, great service.

I placed another order with Slane. Their automated email system still seems to have a few hiccups but I received an email from Paul promptly. And my order arrived a few days later. So all I can say is good prices and great service.

1 April 2025
Rated 5 out of 5 stars

Excellent customer service ⭐⭐⭐⭐⭐

Product delay due to stock and subsequent customs issues. None of which were caused by Slane Cycles. But based upon that they upgraded my freepost in days to 24 hour priority to make up for the elapsed time I experienced.
Highly recommended ⭐⭐⭐⭐⭐

1 April 2025
Rated 5 out of 5 stars

What an amazing service

What an amazing service, called to see if they had the item in stock they called back with 5 mins to say it was in stock, I order the Oakley sunglasses at 3pm on Friday and they arrived by 12pm the next day!!! Brilliant company will be using them in future, thank you!

21 March 2025
Unprompted review
Rated 1 out of 5 stars

I did not receive the item.

I did not receive the item.
The payment went out as I have the transaction on my bank statement.
The only confirmation of the transaction is the screenshot I took with the receipt 115732 as there was no email confirmation.

It would be nice that they give you the invoice and the tracking number to see where the package is.

I rang but no answer.

Cheers Shane

3 March 2025

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