Student Loans Company Reviews 

This is the worst company ever, in the UK. The mess they’ve create, staff members who don’t help, just make everything worse. I can’t even describe in here what my life has been since I asked them for a loan for my postgraduate course. An absolute nightmare!!

Ok, SLC finally got in touch on the 23rd Nov finally, they have managed to agree that the call 'could have been handled better', but it wasn't the point, the Student Finance agent seemed to deliberately put me on hold a third time which lasted so long, that I had to eventually hang up. My point here, that this is appalling behaviour from them. I hope the their call centre staff are to receive diciplinary measures, as this is unacceptable.

So they are robbing you of money in short. I have studied in UK I been charged on a monthly basis 180 Pounds. Since I completed my studies. So it is a blatant lie that they will wait for you to have a proper income so they can charge you. EVEN IF YOU REPAY YOUR 10000 POUNDS IN FULL and the Extra Charge of 6000 which I did. THEY WILL STILL CHARGE YOU. Please do no trust this company, it offers nothing for words and take your money and overcharge you. Make yourself a favor get a scholarship do not pay for studies in UK.

Rude and unhelpful. One of the people even laughed the whole way during the phonecall like she was laughing at us. The whole company needs updated and staff should be trained and monitored. Maybe an ombudsman should investigate.

Tried to reset my secret answer...but I need to give my secret answer to do it.

It's seems their only form of contact is through social media if you want to get any sort of refund back from them. A painful experience who's response is constantly "As it's been longer than 72 hours, we have to re-confirm your security details."

Useless government company that is quite clearly a reflection of our existing government in terms of being a complete shambles.

Pathetic.

Shocking shocking shocking why are they so bloody rubbish

Site produced an error as I tried to create an account to support my step daughter's application. Ever since I'm stuck in limbo. Can't register as it says I already exist, can't reset as it says I don't exist! Sat on the phone for an hour (!) yesterday to be given a customer ref nbr and be told an email was being sent to me. Guess what? 24 hours later and no email!! Totally incompetence backed up by horrendous IT. Not fit for purpose. Back on the phone I go, as I've nothing better to do.

They are late with my money and I can't find out why because the wait time on the helpline is 1 hour+ and I can't afford that phone bill because of said lack of money. Nearly low enough on cash to have to use the student food bank. It says on the website all is good and I should have got my money 5 days ago. >:(

I received a letter advising me that I was within 12 months of finishing my payments, and they advised I should switch to direct debit.
I hadn't even thought of this so I didn't have the email address, the phone number or any of that info.
I called to speak with them, and I was on hold for about an hour - I understand that something has happened so they're very busy, it can't be helped but...
It was so worth it just to be served by Deborah. She was absolutely fantastic despite obviously a very difficult time.
She was so funny, bubbly and chatty whilst being incredibly helpful. I could not recommend her enough + she needs recognition from her bosses because it was a stellar example of customer service.
Deborah, I hope the rest of your week got better + you enjoyed your payday breakfast - my partner and I loved ours!
Thank you again for being so incredible and helpful.

I have never ever had a positive experience with Student Finance England. I wish I could put a 0/5. They make the whole process unnecessarily difficult and stressful and there's no guarantee the phone advisor's actually know the system well enough to give you advice. A terrible, terrible organisation.

I wanted to share some feedback regarding the services provided by your finance students. While I appreciate the effort put forth by your organization, there are some areas in which I believe improvements could be made:

Lack of Timely Responses: I have noticed that there can be significant delays in communication and responses when I've reached out to your finance students for assistance. This has sometimes resulted in missed opportunities and added stress.

Inadequate Understanding of Complex Financial Concepts: In some instances, it appears that the finance students may not have a deep understanding of complex financial concepts, which can be crucial for the tasks they are assigned.

Inconsistent Results: The results or recommendations provided by the finance students have been inconsistent, making it challenging to rely on their services for crucial financial decision-making.

Communication Skills: There have been instances where the communication skills of the finance students could be improved, which has caused misunderstandings and frustration.

Communication very poor and waiting time 45 minutes never get back to you I sent documents to reply over 25 working days no response you have to call back all the time

Customer service is abysmal so is the company. Was on hold for 40 minutes to find out why they were demanding personal information from me after I notified them I was leaving the country. Had no explanation aside from "that's what we ask for". Pathetic, and probably illegal.

I am in my third year of a 4 year undergrad degree. Every year I have to fight for funding that I am entitled to. The service is always appalling and cold, unhelpful and rude, and they say it takes up to 6 weeks, well I applied in June, I’m still waiting and have been contacting them every other day for an update. I shouldn’t have to fight for funding I am entitled to, will be paying back and when I’m more than half way through my studies. 6 weeks, no, it’s been 15 weeks now. They have sent my mental health on a downward spiral and I’m so fed up of it. They make you lose motivation for your studies when they make it this hard and keep changing the parameters. I am going to be making a formal complaint very soon.

Incompetent morons smacking their keyboards with a stick. Either that or monkeys on typewriters.

Every single time I have had to interact with SFE, they have somehow cocked up my loan one way or another.

Sometimes they mess up my information multiple times in a single academic year.

I can’t understand how a single company can be so unfathomably incompetent at every level. It’s actually insane that SFE have managed to screw up this much to the point where I’m telling employees what information to add over the phone when they have it right there in the paperwork I’ve sent them.

It would be easier to foster life on Jupiter than it’d be to get SFE to do their job with a modicum of competence.

I've had the pleasure of more than 10 years dealing with this company now. As bad as its ever been, although now all the staff seem to have been on rudeness training. Dealt with flippantly and sarcastically on both my recent calls, blows my mind SLC is so reliably unhelpful.

This has caused untold stress for my family and myself. I attended a course for less than 3 months and now I am asked to pay back for 4 years of funding. Just how this makes any sense I am not sure.

Just re-iterating the experience of many on here . My daughter , who is abroad , has never earned anywhere near the threshold to pay back any of her student loan since leaving Uni 3 years ago . Yet she is bombarded with letters saying her debt and interest thereof is 'racking up' . Now over £3000 in 'debt' but as stated NEVER earned enough per year to have had to pay back anything. Despite providing all the info. they ask for , it's ignored and we get yet another pro forma letter saying they need more info . She is in the middle of the Australian bush...how the heck is she supposed to sort it if they won't listen to what she has told them ?! An absolute joke of a government dept !!!

I wouldn't even give them 1 star...
Most of their staff are untrained, don't know what they do, promising, misleading, the other part of the team are rude, heartless, careless!
I thought it's just me, who's being ignored and lied to.

I am absolutely stressed out by this company, I have provided the evidence what needed to stop taking payments more than 4 months ago, they are still taking and bot giving my money back... Opened a complaint, they are not even bothered to respond, just keep extending, saying it's their peak period. They don't care how you feel, taking your hard earned money, the more you earn, the more they take, and when you log in online, after each payment, the remaining balance is even higher than before... Bunch of liars, thieves and careless individuals....