SleepPhones® Reviews 

1,780
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I’ve had SleepPhones for a few years now and I cannot sleep without them. I just put on some white noise and it’s the only thing that is comfortable enough for side sleeping and will help cover my pa... See more

Rated 5 out of 5 stars

I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such goo... See more

Rated 5 out of 5 stars

I’ve had the ‘effortless’ version for over a year. The ‘effortless' charging really is easy. I’ve tried a number of other solutions but the sleepphones were the most comfortable and have little or no... See more

Rated 1 out of 5 stars

Original review: 3 stars...Worked..not quite as loud as i was hoping for...can still year snoring to some extent Updated review....1 star...I edited my review from 3 stars to 1 star as the charging... See more

Company replied

Company details

  1. Pharmacy

Written by the company

SleepPhones® are soft comfortable headphones in a patented headband design, with an emphasis on using environmentally-friendly materials and manufacturing processes. We strive to use local resources, stay technologically-savvy, and be socially responsible as we create a world of happy, healthy people.


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3.7

Average

TrustScore 3.5 out of 5

2k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(1,780)

4 reviews in the last 12 months

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Rated 4 out of 5 stars

Good except for vulnerable cord

GOOD: These are the only headphones that are always comfortable enough to wear at night. The sound is good enough, and hard to imagine being better given the size constraint. The latest sized headband works a lot better than the previous "one size fits most," which was too loose. With the new headband, the speakers almost stay in an appropriate location, and only need a small adjustment each night (unlike the previous one, where I had to tie knots in the cord to maintain position).

COMPARE: i also have DubsLab BEDPHONES, which have slightly better sound, usually feel OK at first, but after several nights I get sensitized to the wires around the ears and can't wear them. The cord is much better on the BEDPHONES. Sometimes, I resort to BEDPHONEs speakers inserted in SleepPhones headband, but they are a bit thicker, and still less comfortable even in the headband.

BAD: The cord and plug are flimsy, and the plug breaks after about a year of use. The phones are cheap enough that I am willing to buy new ones each year, but it's annoying. The cord is too fine, and tends to tangle. Since the cord is wired to the speakers, there is no good way to use an alternate cord. This problem will not apply to the wireless arrangement, but I don't like wireless in general.

20 August 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend Sleepphones!!

I've been using SleepPhones for years and highly recommend them! I use them for sleeping, listening to audiobooks and podcasts. When I sleep, I put the band over my eyes, and no light wakes me up in the morning ... neither the sun rising, nor my husband putting the lights on before I'm ready to rise;-)

19 August 2019
Unprompted review
Rated 4 out of 5 stars

It seems awkward to have the control…

It seems awkward to have the control panel in the headband at the back of the head. So I turned it to be at my forehead and rearranged the position of the earphones. It works well and the sound quality is good.

19 August 2019
Unprompted review
Rated 2 out of 5 stars

No solid green light

The charging is inconsistent. I've emailed customer service but have not heard back. My issue is similar to what I've seen others write about. The device needs to be taken out of the headband to get it to even blink. And even with that, the green light flashes over and over and often along with intermittent red light flashing. I haven't had a solid green light since I first used it. I'm going to give customer service another day to respond to my issue.

17 August 2019
Unprompted review
SleepPhones® logo

Reply from SleepPhones®

Dear Annie,

Our sincerest apologies for the difficulty you experienced! We have not seen an email from you, but just did email you concerning troubleshooting.

If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Rated 3 out of 5 stars

I did not like the sleepphones as i…

I did not like the sleepphones as i found them rather uncomfortable to sleep with and they did not block out the noise as i was hoping. the sound quality of the music however was good.

15 August 2019
Unprompted review
SleepPhones® logo

Reply from SleepPhones®

Dear Julie,

Our sincerest apologies you are not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise reducing rather than noise canceling. Our products are not cancelling because we feel that being able to hear a fire alarm or a child monitor in the middle of the night is important.

Regarding the headband, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.

We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty

You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk

If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Rated 3 out of 5 stars

Go a size lower than the chart says :(

I like them and use them every night but I wish the sizing chart was accurate. I measured my head and it fell into the L range. When I received my package the band was very loose and falls off during sleep. I needed to go to a M to make up the difference the stretch makes.

13 August 2019
Unprompted review
SleepPhones® logo

Reply from SleepPhones®

Dear DG,

We are sorry the band you ordered does not fit you well! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.

We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty

You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk

If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Rated 2 out of 5 stars

Very difficult to find what I was…

Very difficult to find what I was looking for even when I know what I needed - Bluetooth speakers (only). The only way I found it for sure was via a link from the online support team.

13 August 2019
Unprompted review
SleepPhones® logo

Reply from SleepPhones®

Dear David,

Our sincerest apologies for the difficulty you experienced! Thank you for your feedback as well!

If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Rated 5 out of 5 stars

awesome

awesome. awesome. awesome!! I have tinnitus and I use these when I wake up in the middle of the night. This coupled with my calm app puts me right back to sleep every time. Love.

9 August 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant product and first class service

Having suffered from insomnia for decades I bought the SleepPhones and now sleep well every night. Having a sleep mask and being able to listen to an audiobook without ear discomfort or having to lie on my back helps switch off my mind. I set a 30 minute timer but am almost always asleep before the thirty minutes are up.
The customer service from this company is first class - we have become used to and accepting of average to poor service these days but this company shows personal interest, intelligence and amazing customer service.
I’ve recently upgraded to the magnetic charging system and two modules which makes life even easier.
Buy this product - you won’t be disappointed.

7 August 2019
Unprompted review
Rated 4 out of 5 stars

I've loved every pair of sleep phones…

I've loved every pair of sleep phones I've had, which is about 4. The utility and sound quality is perfect for me and I've recommended them often. My only complaint is with reliability/durability. I want to say I've had those four pairs in only about 6-7 years. They just stop working after awhile, at least two times within the warranty period, so I just got them replaced. My latest pair includes a charging pad, which I hope will make a difference by limiting the amount of unplugging and handling needed to use them. It's a little tricky to position them correctly so they charge, but for now I'll blame myself for being on a learning curve with them. I will say the company has been very easy to work with and I love the story of how their female founder was called to create sleep phones from her own need for them. Way to manifest, sister! Consider me a true believer who will continue spreading the gospel of how awesome this product is. BTW, as a long-time, daily user, I'd love to help develop future innovations and I have a couple of ideas. Hit me up, Acoustic Sheep.

6 August 2019
Unprompted review

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