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Sleeps12 Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, highlighting the pools, hot tubs, saunas, and games rooms as major attractions that kept everyone entertained. Many people also appreciate the comfortable accommodations, noting the cleanliness, spaciousness, and well-equipped nature of the properties, making them ideal for large gatherings and family holidays. The locations are frequently described as beautiful, peaceful, and conveniently situated for exploring local attractions. Reviewers also commend the staff for their helpfulness and accommodating nature. However, some customers mentioned specific issues, such as a cold pool at one location that deterred small children, and a strong bleach smell in a room that caused discomfort. A few people also reported a cold and unclean hot tub upon arrival, despite assurances to the contrary.

What people talk about most

Facilities

Users describe positive interactions with facilities, highlighting the spaciousness and amenities like the... See more

Location

Consumers find the location to be positive, often highlighting the peaceful and beautiful surroundings, such... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the immaculate... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and professionalism... See more

Holidays

Customers had positive experiences with holidays, often celebrating special occasions like birthdays,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literat... See more

Company replied

Rated 5 out of 5 stars

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... See more

Company replied

Rated 5 out of 5 stars

I have booked with Sleeps12 several times now & always found the ideal property. Due to our multi generational group we tend to look for a bit of everything. This includes indoor pool, hot tub, indoor... See more

Company replied


Company details

  1. #4 of 17 best companies in Self-Catering Accommodation
  2. #7 of 14 best companies in Group Accommodation
  3. #9 of 22 best companies in Holiday Home
  4. #9 of 22 best companies in Holiday home letting agency
  5. #11 of 34 best companies in Vacation rental

About Sleeps12

Written by the company

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great house

Great house, great communication.

6 December 2025
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Reply from Sleeps12

We’re so pleased you enjoyed the house and found the communication smooth!

Rated 5 out of 5 stars

Great accommodation with plenty of…

Great accommodation with plenty of facilities - you really want to maximise your time at Willowheyes but there are also places to visit nearby. We had a marvellous stay - would definitely recommend and hope to return!

28 November 2025
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Reply from Sleeps12

Thank you so much for your lovely review! We’re delighted to hear you had such a marvellous stay at Willowheyes and made the most of everything it has to offer. It’s wonderful to know you’d recommend us — we’d be thrilled to welcome you back again!

Rated 5 out of 5 stars

Very comfortable and well equipped…

Very comfortable and well equipped house, with safe and secure front garden in a lovely rural setting.

22 November 2025
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Reply from Sleeps12

It’s wonderful to know you enjoyed the peaceful rural setting . We hope to welcome you back again soon!

Rated 5 out of 5 stars

This was our 3rd visit to Holemore…

This was our 3rd visit to Holemore Stables and are ready to book again for next year, just getting the deposit together.

The whole process is fantastic, our group of 18 going to be coming back for many years to come.

Another added bonus of booking with Sleeps12.com you can pay as little or as much as you want before the final balance is due.

Just a shame they do not offer a discount for returning customers :-)

21 November 2025
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Reply from Sleeps12

Thank you so much for coming back to Holemore Stables again — it genuinely means a lot to us that you choose to stay with Sleeps12 time after time. We’re really happy to hear the house and the whole booking process have worked so well for your group.

And a little bit of good news… we’re currently working on a loyalty programme, so with a bit of luck, your next stay might come with your own personal returning-guest discount. We can’t wait to welcome you all back again!

Rated 5 out of 5 stars

Fantastic property

Fantastic property, beautifully decorated, BBQ lodge, pool, sauna & hot tub all brilliant
Well equipped.
Cant fault anything!
My 5th visit - I will be back again soon x

7 November 2025
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Reply from Sleeps12

it’s wonderful to hear how much you enjoyed your stay. Your continued trust in Sleeps12 truly means a lot to us! We’re so glad the property once again delivered everything you hoped for, and we can’t wait to welcome you back for visit number six!

Rated 5 out of 5 stars

WHAT A WEEKEND!!

WHAT A WEEKEND!!! We have just returned from a 3 night stay at Fuzzy Orchard celebrating my 40th birthday.

The property is surrounded by fields and completely private, excusing the sheep of course.

Fuzzy Orchard was absolutely incredible! The quality, amenities and cleanliness were beyond immaculate. The pool, downstairs open layout and hot tub was absolutely perfect and made our event super enjoyable!

I also hired a local private chef in (Gayla’s Catering) for dinner on the Friday to cater for 13 adults - the food was absolutely delicious and made the Friday evening super special.

Ash, the owner is fab! He welcomed us at the property on Friday, gave us a very quick tour of the house and then popped back up on the morning of departure to say bye.

Words to describe the weekend are hard to find as it completely excelled all expectation! Just amazing!!

THANK YOU THANK YOU THANK YOU!!!

21 November 2025
Unprompted review
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Reply from Sleeps12

Thank you so much for this amazing review! We’re thrilled that Fuzzy Orchard made your 40th birthday weekend so special and that everything — from the setting to the amenities — exceeded your expectations. Thank you for choosing us for such an important celebration — we’d love to welcome you back again!

Rated 5 out of 5 stars

Crowcombe was great for a group of 8…

Crowcombe was great for a group of 8 adults and 3 small children gathered for a birthday celebration. The children and parents especially loved the pool. The trampoline, table tennis, pool table and table football also provided welcome entertainment. The flexibility of the accommodation meant the beds and bedrooms could be arranged so that the children felt happy and secure. Lovely walks out onto the Quantocks and a great pub 20 minutes walk away were a bonus.

15 November 2025
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Reply from Sleeps12

Thank you so much for sharing your experience — it’s wonderful to hear that Crowcombe worked so well for your group. And we’re really glad the flexible layout helped everyone feel settled and comfortable!

Rated 5 out of 5 stars

Easy to use

Easy to use, great places to stay and good prices.
Good customer service

21 November 2025
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Reply from Sleeps12

We’re really happy to hear that you found everything easy to use and that you enjoyed the places you stayed with us. It’s also lovely to know our customer service made a good impression.

Rated 5 out of 5 stars

Just amazing

This place was incredible we had the best weekend in a beautiful spacious property. We had a couple of hiccups but the proprietor could not of been more helpful...I will definitely return - hopefully when the weather is better next time!! A gorgeous place to spend QT with friends and or family x

14 November 2025
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Reply from Sleeps12

It’s wonderful that you enjoyed the space and had quality time with your friends. We’d be delighted to welcome you back — hopefully with sunnier weather next time!

Rated 5 out of 5 stars

Our 3rd booking with Sleeps 12…

This was our 3rd booking with Sleeps 12 in 3 different properties. We have never had any issues with either the booking process or the houses, they have all been as described. Will use them again in the future.

19 November 2025
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Reply from Sleeps12

We truly appreciate your continued trust in us, and we’d be thrilled to welcome you back again whenever you’re ready for your next getaway!

Rated 3 out of 5 stars

Long time to return security deposit

The house was great, well equipped and clean on arrival. Excellent. However it takes 10 working days to return the security deposit! Too long!

15 November 2025
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Reply from Sleeps12

We’re pleased to hear that you found the house clean, well-equipped and enjoyable! Regarding the security deposit, we’ve checked our notes and can confirm it was returned within the correct timeframe. Usually, refunds appear within 3–5 working days, but processing times can vary depending on your bank.
We appreciate you bringing this to our attention and hope to welcome you back in the future!

Rated 5 out of 5 stars

Halloween/Birthday weekend

Constant communication with Sleeps 12 and the owners.
Fantastic sight for finding large accommodation for a family/friends gathering.
Descriptions and helpful information are spot on!
Will definitely use the site again and again.......

31 October 2025
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Reply from Sleeps12

Thank you so much for your wonderful review! We're really pleased to hear that you found our communication helpful and that the information on our site made it easy to plan your stay!

Rated 5 out of 5 stars

A well run company

A well run company that provide lovely homes to make wonderful memories. We have used them twice now and I’m sure we will use them again in the future.

15 November 2025
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Reply from Sleeps12

We’re delighted to hear that you’ve enjoyed your stays with us and made such wonderful memories. It truly means a lot that you’ve returned for a second visit, and we’d be absolutely thrilled to welcome you back again in the future.

Rated 5 out of 5 stars

This was our third time back

This was our third time back, so I think that says it all!

15 November 2025
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Reply from Sleeps12

We’re honoured that you’ve chosen to return for a third stay! We can’t wait to welcome you back again whenever you’re ready.

Rated 5 out of 5 stars

An amazing weekend at 'Beyond the Woods'

We booked 'Beyond the Woods' for a 60th birthday celebration weekend for family members and it didn't disappoint. From the moment we arrived, we were met by John who was very friendly and welcoming and showed us around the house and pool area. We had the most amazing weekend!! The house is fantastic, set in glorious countryside and so peaceful. The kitchen is well stocked with dishes, cutlery, glasses...2 dishwashers!! You name it, they have it! Very comfortable beds and bedrooms - most of them with ensuites. The main bedroom was huge with a lovely view of the garden. The house has board games and books to keep everyone entertained. The garden is beautiful, a great place to wander and sit with nature, great play equipment for children. The outdoor games room is fabulous if you want to escape the house and have some fun. There are stacks of wellies to use if you fancy a wander around the farm - the pigs are delightful and we enjoyed feeding them windfall apples from the trees surrounding the house.
The 'piece de resistance' (and the main reason for booking) was the pool area. Wow! We loved it all - the pool was a perfect size, temperature and depth for all ages and abilities...we had so much fun in there. The sauna was hot and so easy to use - just flick a switch. The jacuzzi was a great place to relax with a birthday cocktail...plastic glasses of course. there were even showers there and a changing room with hairdryers. I really can't find anything negative to say about our stay, perfect from start to finish. We had great communication from Sleeps 12 and would use them again if looking for a large family holiday property.

31 October 2025
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Reply from Sleeps12

Thank you so much for sharing this wonderful review — it sounds like such a special 60th birthday celebration, and we’re delighted to hear that Beyond the Woods helped make the weekend unforgettable. We’re happy everything felt perfect from start to finish, and that communication with us was smooth throughout. Thank you again for taking the time to write such a thoughtful review. We’d be delighted to welcome you back whenever you’re planning your next family getaway!

Rated 5 out of 5 stars

Coat barn is a beautiful place

Coat barn is a beautiful place , me and my family had a fantastic time celebrating my husbands 50th birthday. The pool and games room make a fabulous addition to this property. The welcome cakes and bubbly were an appreciated added touch too. We look forward to visiting again one day!

8 November 2025
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Reply from Sleeps12

We’re really glad you had such a fantastic family stay, and it would be a pleasure to welcome you back again in the future!

Rated 5 out of 5 stars

Good for families

Two grandparents, six parents and five grandchildren (aged from 10 to fifteen) for whom the facilities were very good. Although the village was a little way away the house facilities (hot tub, pool, sauna etc plus pool table) meant it was very easy to stay in and enjoy ourselves.
Plenty of places nearby to visit if outings wanted. Taunton about twenty minutes away.
Kitchen facilities very good. House very clean.
Very helpful representative.
A good stay.

5 November 2025
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Reply from Sleeps12

Thank you so much for sharing this — it sounds like you all had a wonderful multi-generational break together! It’s great to know that everything from the kitchen to the cleanliness met your expectations. We’d love to welcome you all back again for another stay!

Rated 5 out of 5 stars

Excellent property

Excellent property to celebrate a family birthday with 14 of us (age 2 - 67). Lovely little touches on arrival (including the yummy cake) and a great base from where to explore the Somerset area. The pool, hot tub and pool table got plenty of use. Thanks to the owners for everything

24 October 2025
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Reply from Sleeps12

A big thank-you for choosing Sleeps12 property for such an important occasion, and we’ll be sure to pass your kind words on to the owners. We’d love to welcome you all back again one day!

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