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Sleeps12 Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, highlighting the pools, hot tubs, saunas, and games rooms as major attractions that kept everyone entertained. Many people also appreciate the comfortable accommodations, noting the cleanliness, spaciousness, and well-equipped nature of the properties, making them ideal for large gatherings and family holidays. The locations are frequently described as beautiful, peaceful, and conveniently situated for exploring local attractions. Reviewers also commend the staff for their helpfulness and accommodating nature. However, some customers mentioned specific issues, such as a cold pool at one location that deterred small children, and a strong bleach smell in a room that caused discomfort. A few people also reported a cold and unclean hot tub upon arrival, despite assurances to the contrary.

What people talk about most

Facilities

Users describe positive interactions with facilities, highlighting the spaciousness and amenities like the... See more

Location

Consumers find the location to be positive, often highlighting the peaceful and beautiful surroundings, such... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the immaculate... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and professionalism... See more

Holidays

Customers had positive experiences with holidays, often celebrating special occasions like birthdays,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literat... See more

Company replied

Rated 5 out of 5 stars

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... See more

Company replied

Rated 5 out of 5 stars

I have booked with Sleeps12 several times now & always found the ideal property. Due to our multi generational group we tend to look for a bit of everything. This includes indoor pool, hot tub, indoor... See more

Company replied


Company details

  1. #4 of 17 best companies in Self-Catering Accommodation
  2. #7 of 14 best companies in Group Accommodation
  3. #9 of 22 best companies in Holiday Home
  4. #9 of 22 best companies in Holiday home letting agency
  5. #11 of 34 best companies in Vacation rental

About Sleeps12

Written by the company

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Weekend break at Ham Bottom

We have just returned from an incredible weekend away at Ham Bottom.
As a group of friends, we have been back to stay at Ham Bottom & Fuzzy Orchard around 7 times over the past 12 years and every stay has been incredible.

The houses are simply 5star right the way through. As are the gardens and the views.

The Sleeps 12 team have been kind and professional every booking and have made.

Ashley the owner of the properties has and will go above and beyond to make sure your stay is perfect.

Ashley and the Sleeps 12 team have been perfect on every single booking and every single short break we have been on.

Thanks so much and we will be back at some point for our 8th weekend stay.

10 October 2025
Unprompted review
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Reply from Sleeps12

Thank you so much for your lovely words and for being such loyal guests over the years. It means the world to us that every stay has been special for your group — we can’t wait to see you again for your 8th (and many more!) weekend stays at Ham Bottom!

Rated 5 out of 5 stars

Sleeps 12 - The perfect break - always!

The amazing sleeps 12 never fail to deliver - the perfect property for the perfect break. I have now stayed in over 10 locations with them and although they are all different - they are all special.

1 October 2025
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Reply from Sleeps12

We’re so proud you choose us, stay after stay — that’s exactly what we work for: great stays that feel special every time. When you’re ready for number eleven, tell us the vibe (pool days, games nights, big gardens) and we’ll line up the perfect house.

Rated 5 out of 5 stars

I had a lovely stay at Fuzzy Orchard

I had a lovely stay at Fuzzy Orchard. An amazing property great facilities. All questions easily answered by the Sleeps12 site information.

18 December 2024
Unprompted review
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Reply from Sleeps12

Delighted it worked so well for your break!

Rated 5 out of 5 stars

Stayed at Ham Bottom with some friends

Stayed at Ham Bottom with some friends, unbelievable property and location, would go back in a heartbeat. Better still, the staff at Sleeps12 were so helpful and made the booking process so easy.

22 August 2025
Unprompted review
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Reply from Sleeps12

We’re delighted to hear that Ham Bottom and its setting made such a strong impression and that the booking process felt seamless. That’s exactly what our team strives for!

Rated 5 out of 5 stars

Fuzzy Orchard !! Loved it 🤩

Stayed at Fuzzy Orchard last year for a. Christmas get together what an amazing experience !! The owners were more than accommodating !! The property has everything you could possibly need !! Perfect 🤩 thanks to the Sleeps12 team the booking process was absolutely seamless !! Would highly recommend , thank you !!

18 December 2024
Unprompted review
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Reply from Sleeps12

We’re so delighted you found the booking process seamless — that’s the best compliment to our hard-working team. If another family gathering is on the horizon, you know where to book; we’d love to help you find the perfect house again!

Rated 5 out of 5 stars

50th birthday weekend

One of the nicest places we have stayed in..Every room was to a high standard you couldn’t fought anything..Will definitely be booking again ..

4 October 2025
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Reply from Sleeps12

Wonderful to hear the house delivered consistently across every room for such an important weekend!

Rated 5 out of 5 stars

Beautiful location and venue

Beautiful location and venue - we had everything a family of 13 from 3 generations needed! Excellent service from the on local agent (Emma) and Sleeps 12 - before, during and after our visit. Thank you.

29 September 2025
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Reply from Sleeps12

Thank you for your wonderful review! It’s lovely to hear that three generations of your family had such a great stay and found everything you needed. We’d be delighted to have you back again one day! 🌿

Rated 4 out of 5 stars

Spotlessly clean

Spotlessly clean, great facilities, beautiful location, easily managed 14 people .
Only very minor things stop it being a 5, downstairs TV wouldn't turn on towards the end of the week, a few table lamps didn't work.
Generally loved it

1 October 2025
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Reply from Sleeps12

So glad to hear you loved the house, facilities, and location. We’d love to know what could have made it a full 5 stars next time.

Rated 5 out of 5 stars

50th Birthday getaway

Every time I rang and spoke to the office the lady I spoke to was extremely helpful both before and after our stay. The communication leading up to our stay was excellent as I was emailed with all the information I needed.

24 September 2025
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Reply from Sleeps12

Thank you so much for your kind words! We’re delighted to hear that everything ran smoothly and that you felt well looked after both before and after your stay. We hope to welcome you back again soon for more celebrations and happy memories!

Rated 5 out of 5 stars

Sleeps12 Review - Julesbrook

Knowledgeable and prompt responses. No query / question was an initial. Host manner and etiquette was top notch. Fantastic specification of appliances, brilliant space and wouldn’t hesitate to recommend.

26 September 2025
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Reply from Sleeps12

Thank you for sharing such lovely feedback. We truly appreciate the recommendation and would be thrilled to welcome you back.

Rated 5 out of 5 stars

Family break

Great house for 10 people well equipped great size pool ideal for family break

20 September 2025
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Reply from Sleeps12

So pleased you had a wonderful family break! Delighted the pool and space worked so well for your group — it really is a special house for making memories together.

Rated 4 out of 5 stars

All ok

All ok , only down side being the large deposit need for the stay which is taken for 4 weeks even if your stay is a week.

10 September 2025
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Reply from Sleeps12

We’re glad you enjoyed your stay. The deposit is taken at the time of booking and returned promptly after departure — it helps us protect both guests and property owners.

Rated 5 out of 5 stars

ideal for a family gathering

ideal for a family gathering. Plenty of facilities when weather adverse, swimming pool, cinema and games room. Sarah was very helpful when items broke down

24 September 2025
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Reply from Sleeps12

We’re so glad you enjoyed your stay! We’d love to welcome you all back again soon!

Rated 5 out of 5 stars

Amazing!

We stayed in the first week of September for my mum’s 70th and had a wonderful time.
The house was lovely, the pool, sauna, hot tub and games room amazing.
It was the perfect place to spend time with Family.

1 September 2025
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Reply from Sleeps12

Thank you so much for sharing this lovely feedback. We’re delighted the house was the perfect setting for such a special celebration!

Rated 5 out of 5 stars

Beaverbrook - Amazing stay

We had the most amazing stay at Beaverbrook. Sleeps 12 were brilliant and so helpful with everything! They were so quick to respond and we had every detail we needed. The property was incredible, we were blown away! The hosts had thought of every little thing and were so lovely. There wasn’t one complaint. Superb!

20 September 2025
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Reply from Sleeps12

Thank you for such wonderful feedback! We’re delighted you had an amazing stay at Beaverbrook and that everything went so smoothly. It’s great to know the property and hosts made such a positive impression — we’d be thrilled to welcome you back anytime!

Rated 5 out of 5 stars

Great house - perfect for a large group!

This house was amazing and the hosts really have thought about everything!

We had such a great stay at the house - the set up really works for a large group and they really have thought about the details to ensure that the stay is as smooth as possible.

13 September 2025
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Reply from Sleeps12

We’re so pleased to hear that the house suited your group so well and that the details helped make your stay smooth and enjoyable!

Rated 5 out of 5 stars

Booking on behalf of a large number of…

Booking on behalf of a large number of people meant I was frequently getting in touch with Sleeps 12 asking different questions that had been raised by individuals within our group. They were so helpful, friendly and patient and went out of their way to ensure I was happy. I have made a several bookings with this company and think they are first class.

17 September 2025
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Reply from Sleeps12

Thank you so much for your lovely words! We know that organising for a large group can sometimes feel like a juggling act, so it means a lot to hear that our team made things easier for you. We’re always happy to answer questions and make sure everything runs smoothly, and it’s wonderful to know that you feel supported each time you book with Sleeps12. We truly appreciate your loyalty and can’t wait to welcome you and your group back again for another stay!

Rated 5 out of 5 stars

One of the best places we've stayed

One of the best places we've stayed. A really lovely spacious place beautifully renovated with great facilities. Clearly the owners have us stayers much in their thoughts to present an enjoyable experience. A lot of money has been spent to make the most of any stay and very well equipped to suit our crowd of friends. Well located and easy to get to with many places to enjoy. Great access to pubs and restaurants.

Overall feedback
Thoroughly recommended.

5 September 2025
Unprompted review
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Reply from Sleeps12

Thank you for such a glowing review! We’re so pleased you enjoyed the space and the facilities! It’s wonderful to know the house suited your group so well and that the location worked perfectly too. We’d be delighted to welcome you back anytime!

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