Slide and Fold Reviews 110

My wife placed an order in October 2023 for the total of £23,106. Only a third of the order was delivered in mid December with some missing parts. Subsequently, in the first week of January we were informed that the company went into liquidation. However our requests for the return of the money have been to no avail. This has caused us lot of stress and struggling to finish our house.
We noted that the new company use the same website etc. This is a Fraudulent company, keep away from them....

I purchased our doors in 2015 and we love our slide and fold doors, they have been brilliant. We recently had a problem with one of the runners and slide and fold went out of there way to sort the problem sending us the part even though they no longer manufacture our door which arrived today. Excellent service, great staff and great communication. Thank you.

The company, slide and fold ltd, took my money and then claimed they were bankrupt, and declined to deliver. Apparently, selling the website to slide and fold aluminium ltd. who trade from the same address but are no way related to the company who stole my money? So the company you are buying from has been trading since December 2023.

Be very careful! Like a cheating partner, it is just a matter of time before they do it again.

Just wanted to thank you guys for a great service and for delivering when promised. Love my new bifolds!! Will be contacting you in the next month or so to order the windows you also quoted! Thanks again!

Great service from start to finish. Was a little nervous about ordering online but the guys at slide and fold made the ordering process very straight forward. Windows were delivered on time and look fantastic! Will definitely be using again when the time comes and have already recommended to friends. Thanks again!

I placed an order in October 2023 for the total of £23,106. The order was supposed to be delivered in 6 weeks instead in mid December only a third of the order was delivered but the windows were missing a crucial part necessary for their installation. The company said they were going to post these but they never came. Subsequently, in the first week of January we were informed that the company went into liquidation. It is clear that the company is still operating and taking orders. However my requests for the return of the money or for the order fulfilment have been to no avail. I can only assume it is a dishonest organisation.

This fraudulent company takes payment and never delivers while claiming bankruptcy. At the same time they are accepting new orders. A warning to anyone considering them

Do not use the company! It is a fraud! The company is in Administration and still taking the ordered after sending the email that they WILL NOT DELIVER the order, which was paid in full in November 2023 order number INV 3383. Apparently by only changing the name they still trading under same website and sale phone number. The page and website should be closed with the closing of old company. It’s impersonating of company which failed so many customers.
The website has flashy sales but its too good to be true. Avoid.

Stay well clear took £4100 of my hard earned money very conveniently, insisted on the whole amount and pushed me to pay the money so I can have delivery in January and guess what I get an email saying the company has gone bankrupt and I should pay the amount again and they will do the same deal how very noble of them Robin Hood! criminals. They also feel it’s OK to steal from credit card companies. Stealing money is stealing, and if you want to be dealing with people like this then go ahead, but don’t say you were not want

I've just been dealing with Adam at customer services, and I have to say he was absolutely excellent. He went the extra mile in terms of sorting my issue and I can't speak highly enough of him or the company, would definitely recommend to anyone.

Great bifold doors, which were very competitively priced when I purchased them and exceptional customer service; I have owned a set of bifold doors for the past 7 years and they’ve been a fantastic purchase, make the room come alive.

I recently wrote to Adam at their customer services enquiring if he could help identify a replacement part for one of the rubber seals and without me asking he posted a replacement part! Would recommend them in a heartbeat.

Many thanks again.

Just wanted to write a review to express our thanks for all the help and advice we have received throughout our purchase, installation and initial use of the sliding doors. We are very pleased with quality and finish of the doors and particularly the customer service.

We ordered three sets of bifold doors online from Slide and Fold in June and have only just installed them (hence the belated review). We were really impressed with the high standard of customer service we received from our initial purchase right through to delivery. The quality, standard and precision engineering of the products is exceptional and we were able to install all three sets of bifolds ourselves without any issues. All the staff we spoke to were really helpful, knowledgeable and professional, especially Sarah who is an absolute credit to the company and who's help was invaluable to us and very much appreciated.
We would definitely order from Slide and Fold again and would happily recommend their three pane bifold doors, which have totally transformed our home and look amazing!

Our original set of 7 large sliding patio doors were installed about 5 years ago and are really lovely. Their customer service has always been second to none, including today (hence the review).

I did a lot of shopping around before buying a triple pane sliding door. These guys were some of the cheapest and the product is extremely high quality. It is very slimline and light and looks fantastic, I would definitely recommend. I have also found the customer service has been exceptional (especially Adam) which is what prompted me to leave a review.

Very pleased with the service and product from this company! Highly recommended. I love my new doors, thank you :)

I have purchased several products from Slide and Fold over the years and have always been very pleased with the top quality doors & windows we have received. Their customer service is also exceptional and would not hesitate to recommend them. Thank you team!

Have dealt with this company before. Good quality for the money. Other companies very expensive

We used this company a couple of years ago during a big refurbishment project for all our windows and doors. The products and service were excellent. However a few years later we broke one of the fixing on a window vent. I emailed Adam who got back to me straight away, helped me work out what was needed and sent the parts out immediately without charge - its so refreshing to get such good aftercare service! Highly recommend!

This is such a fabulous company who have great products. We went with the black aluminium sliding doors/fixed glazing and some opening ones. I can’t recommend them highly enough, the whole team including the delivery drivers are friendly, helpful, professional and keenly priced. A very big shout out to Liam who has gone above and beyond to help us and our Architects with our project (Heatherbank) which will be featured on the new ‘Extraordinary Extensions’ programme on C4.