Seems to be a lot of accounts being restricted and/or closed when big wins rarely show up! They can restrict any account under safety checks, regardless of just being verified in some cases, without... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Total scam I've deposited thousands at varied times over last two year never one a penny . There using algorithms to track players deposits then it just takes takes takes . Worst casino in the uk woul... See more
Company replied
Joined this site today after seeing advert in TV, it had my favourite game so I thought I'd have a try. I deposited without taking any bonus as usually taking a welcome bonus doesn't add up with the w... See more
Company replied
Very poor costumer service and long wait to withdraw your winnings like 7 days atleast and rude staff on live chat don't answer any your questions. your winnings stay as pending for days then they as... See more
Company replied
Company details
Information provided by various external sources
Slot Boss is an online casino with a huge selection of online slots. Get a £10 Free No Deposit Bonus when you join. Slot Boss has plenty of online slots available, from movie themed to classic Vegas-style slots with a Live Casino and Jackpot section. Slot Boss will give you a £10 No Deposit Bonus just for joining Players can also claim a £50 First Deposit Bonus, that's right, we'll give you 100% on your first deposit up to £50. Slot Boss has been bringing players the best online slots for years, from Rainbow Riches to Book of Dead it's all about the greatest gaming experience for our customers. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@slotboss.co.uk
- www.slotboss.co.uk
You should know
2.0
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stole my winnings
Absolutely terrible I verified my account did everything asked and they closed my account and have kept my £800 withdrawal being told could take 2 weeks to review my account !!!
28 October 2022
Unprompted review
I've sent over 10 forms of ID and PROVE…
I've sent over 10 forms of ID and PROVE of bank account . Even though it's been accepted they've locked out my account again. I've written a complaint but no one answers me; live chat are not helping at all. All I want is my account unlocked and any winnings released. This is really upsetting me and I can't believe this can be getting away with.
19 October 2022
Unprompted review
Reply from Slot Boss
Hi Lavinia
Thank you for letting us know about this. Of course, this is not the experience we wish for you to have. Therefore we have now sent you an email through Trustpilot asking for more details. Once you have sent them to us we can get in touch with you and settle your query.
We are very grateful for your patience and understanding.
Kind regards, Slot Boss
Very unhappy customer
I've sent over 10 forms of ID. Even though it's been accepted they've locked out my account again. I've written a complaint but no one answers me; live chat are not helping at all. All I want is my account unlocked and any winnings released. This is really upsetting me and I can't believe this can be getting away with.
10 October 2022
Unprompted review
Reply from Slot Boss
Hi Eg
Thank you for reaching out to us regarding this matter. As we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers, we ensure the highest level of security and safety for all.
This means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.
While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!
We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!
Should have read reviews first non-payers
Another updated update 12th Sept, I am still trying collect my winnings, only to be told to open account with a different banking company that I have never heard of to add funds then deposit who transfer from my bank account anyway.!!!!(ok if computer savvy need private and public keys through your command promt )COME I AM 60 KNOW HOW TO SWITCH COMPUTER ON THATS IT) deposit then I could request my withdrawal after I made another deposit this was through chat, email received this morning just told me to deposit again and would update so my card would register to allow withdraw Update ( which I stupidly did) surprise the withdrawal has been reversed back my account, that's less than 2 hours since withdrew, there terms and conditions state If they can't pay-out on the payment method used then they can when they contact you, pay to another account as long as it mines , chat said no I couldn't so breaking there term and conditions, given that's its 2 grand not letting it go. and again, clicked on verify and surprise you don't have to verify at this time. Have updated ratings from 5 stars to 1. Have had a really good experience, and fortunate to win and withdraw. Although reading reviews feel a bit wary on getting my withdrawals ,losing trust on some of the newer sites.was on another site spend a lot before had a withdrawal and all they did was reject the withdrawal was verified and would give a reason for constantly rejecting my withdrawal request till I got fed up and just closed account.So here hoping not the same experience, slot boss has a good variety of games which I enjoyed, fingers crossed don't have the same experience hopefully slot is a more honest casino site ???
11 September 2022
Unprompted review
Reply from Slot Boss
Hi David
We are sorry that your experience at Slot Boss didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at https://www.slotboss.co.uk/support.
We kindly ask you for your patience as it may take some time for us to reply, however, we will get back to you as soon as possible.
Thank you for your feedback!
Honestly this casinos layout is sketch…
Honestly this casinos layout is sketch and the gameplay is sketch.. played 400£ on stampede only got few bonuses that paid below 40x said to be 95% rtp but gameplay paid like 50%RTP
----------------------------------
LESSON DONT PLAY ON THESE WEBSITES
PLAY ON THE WELL KNOWN ONES.
THESE ONES WILL ONLY RIP YOUR BALANCE.
TRUST, PLAY SMART.
6 September 2022
Unprompted review
Reply from Slot Boss
Hi Dy
We are sorry that your experience at Slot Boss didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at https://www.slotboss.co.uk/support.
We will get back to you as soon as possible.
Thank you for your feedback!
Slotboss is very realiable :)
I have been a member of slotboss many years, the site works quicky and loads games very quick too, almost instant withdrawals, just a fantastic site :)
6 September 2022
Unprompted review
Reply from Slot Boss
Hi Steph!
Thank you for your kind words! It is amazing to hear these kinds of things and we really appreciate you taking the time to let us know! We hope that your experience here at Slot Boss will continue to be this way, but if you have any suggestions for us to improve, you are more than welcome to tell us at https://www.slotboss.co.uk/support.
We wish you all the best!
Never play on this crook site am still…
Never play on this crook site am still waiting for my withdrawal uploaded all my documents 7 month still nothing sorted please please please stay well clear crooks crooks crooks
10 August 2022
Unprompted review
Reply from Slot Boss
Hi Ahmed
We have sent you an email through Trustpilot so we can help you.
Kind regards, Slot Boss
Uploaded bankcard as proof of…
Uploaded bankcard as proof of deposit...,10 times then get a page saying we have received your card .Go on live chat we have not received your card.
shocking.
26 July 2022
Unprompted review
Reply from Slot Boss
Hi richio
We have sent you an email through Trustpilot asking for more information so that we can help you!
Kind regards, Slot Boss
Absolutely horrid
Absolutely horrid. Signed up and deposited. Won a small amount and decided to withdraw it. Withdrawal stopped as needed to upload ID.
My driving licence had expired a few months ago and is being renewed presently. I do not have a passport. My ID was rejected. Slotboss informed me on the chat that I should then apply for a passport if I want the withdrawal. Stating only those two forms of ID are acceptable. Tasha on the chat was very rude.
I uploaded a disabled permit issued by the local authority. Rejected.
They seem to not accept any other types of ID which is bizarre. Seems they are just trying to get out of paying me my money!!
26 July 2022
Unprompted review
Reply from Slot Boss
Hi J Morris
Thank you for reaching out to us regarding this matter. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
At Slot Boss, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.
While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!
We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!
Kind regards, Slot Boss!
Do not use this site
Do not use this site. Absolute nightmare to withdraw
25 July 2022
Unprompted review
Reply from Slot Boss
Hi John
Thank you for reaching out to us regarding the issues you have been experiencing. We are sorry to hear that there has been a delay with processing your withdrawal. We always try to process withdrawals as quickly as possible, and our team works around the clock to ensure a quick turnaround time for these payments!
If you are receiving an error message when trying to process your withdrawal, make sure to check that you are not withdrawing under the minimum amount as different methods come with different requirements for a withdrawal!
Please also note that we might need to verify your account before a withdrawal can be completed. This is a process that all of our customers go through at some stage to comply with our license and regulations and to ensure your funds are secure and safe.
To check if we need any documents from you, you can go to your Profile and under the section ‘Verify Account’ you will be able to see if there are any pending document requests on your account from us! From there, you will be able to find all of the information needed and instructions on how to upload these documents accordingly!
If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to provide you with a resolution as soon as possible!
We thank you for your patience and understanding!
Kind regards, Slot Boss
Good website poor writhdrawel system
Website itself is good and has lots of games but when won a little bit of money and went to writhdraw but stayed pending for a long time I contacted live chat and then they told me I had to upload a single form of I'd I thought they let me deposit without ID and take my money but when I won something back they make you work for it and it's slow nowadays most gambling websites have the money in your bank within ten minutes but these take 2-5 working days
24 July 2022
Unprompted review
Reply from Slot Boss
Hi!
Thank you for reaching out to us regarding this matter. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
At Slot Boss, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.
While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!
We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!
Kind regards, Slot Boss!
Stay away from all Leo Vegas group…
Stay away from all Leo Vegas group casinos!
Absolutely disgusting company to deal with!
I had been playing there sites for a few years & when I actually won a few hundred pounds on 2 of their sites they made it as difficult as possible for me to withdraw the money!!
It took 4 months & hundreds of rejected withdrawal attempts where they suddenly needed to verify all sorts of documents.
Which I understand & don’t mind doing but they continually rejected the official documents for made up reasons, which I continually proved that it had the so called missing information on (name, account number etc).
It was only when I went to the gambling commission for advice & proved they was in breach of their license agreement that they finally released MY money!!
18 July 2022
Unprompted review
Reply from Slot Boss
Hi Mark!
Thank you for reaching out to us regarding this matter. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
At LeoVegas, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.
While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!
We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!
Kind regards, LeoVegas!
Great slot site
Great slot site. Bonuses can be a bit sparse at times, which can make for boring play. But when they do give you a bonus, it’s normally a nice one. Withdrawals are hassle free too. I would recommend you try the site. But set a limit so you don’t keep trying for a bonus.
10 July 2022
Unprompted review
Reply from Slot Boss
Hi Paula!
Thank you for your positive feedback. We always strive to improve, and if you may have any suggestions in order for us to do that, please let us know at https://www.slotboss.co.uk/support.
Again, thank you for your kind feedback, we wish you all the best!
Kind regards,
Slot Boss
ABSOLUTE JOKERS/CRIMINALS
ABSOLUTE JOKERS. THESE CLOWNS CLOSED MY ACCOUNT, WITHOUT MY CONSENT, DESPITE STILL OWING ME £40 IN WINNINGS THAT THEY ARE REFUSING TO HAND OVER. THIS HAS DRAGGED ON FOR ABOUT TWO-THREE MONTHS NOW. THEY ASKED ME FOR DOCUMENTS LAST TUESDAY, WHICH I PROVIDED ON THE DAY, BUT STILL MY £40 HAS NOT ARRIVED. IF I COULD GIVE THESE CON MERCHANTS ZERO OR MINUS STARS, I WOULD. THE WORST GAMING SITE IN HISTORY. I DO NOT WANT ANYONE GIVING THEM MONEY, SO WILL BE DOING ALL I CAN TO GET THESE CRIMINALS EXPOSED AND SHUT DOWN. THEY DO NOT DESERVE TO OPERATE. END OF STORY.
19 June 2022
Unprompted review
Reply from Slot Boss
Hi Paul!
Thank you for reaching out to us regarding the issues you have been experiencing. We are sorry to hear that there has been a delay with processing your withdrawal. We always try to process withdrawals as quickly as possible, and our team works around the clock to ensure a quick turnaround time for these payments!
If you are receiving an error message when trying to process your withdrawal, make sure to check that you are not withdrawing under the minimum amount as different methods come with different requirements for a withdrawal!
Please also note that we might need to verify your account before a withdrawal can be completed. This is a process that all of our customers go through at some stage to comply with our license and regulations and to ensure your funds are secure and safe.
To check if we need any documents from you, you can go to your Profile and under the section ‘Verify Account’ you will be able to see if there are any pending document requests on your account from us! From there, you will be able to find all of the information needed and instructions on how to upload these documents accordingly!
If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to provide you with a resolution as soon as possible!
We thank you for your patience and understanding!
Kind regards,
Slotboss
Worst online slots ever
Worst online slots ever. Been online gambling now for over 10 years and this is the only site I have never had a withdrawal from. Gamble and you will always be out of pocket but this site is the worst of all sites
11 June 2022
Unprompted review
Reply from Slot Boss
Hi Danny
Thank you for reaching out to us regarding this matter. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!
We hope this makes this matter more clear and thank you for reaching out to us again!
Kind regards, Slot Boss!
Quick pay out and some fab games
11 June 2022
Unprompted review
Reply from Slot Boss
Hi Germane
Thank you for your positive feedback. We always strive to improve, and if you may have any suggestions in order for us to do that, please let us know at https://www.slotboss.co.uk/support.
Again, thank you for your kind feedback, we wish you all the best!
Kind regards,
Slot Boss
Good casino
Bit tight on the slots, but the live roulette was great and I actually came out in profit!
11 June 2022
Unprompted review
Reply from Slot Boss
Hi Pamela
Thank you for your positive feedback. We always strive to improve, and if you may have any suggestions in order for us to do that, please let us know at https://www.slotboss.co.uk/support.
Again, thank you for your kind feedback, we wish you all the best!
Kind regards,
Slot Boss
Instead of lying on Trustpilot and not…
Instead of lying on Trustpilot and not responding to customers, pay them their money instead of trying to steal with it with the illegal behaviour of allowing deposits/gameplay then falsely claiming you can’t verify identity whenever customers want to withdraw
3 May 2022
Unprompted review
Sent in all the info they asked for
Sent in all the info they asked for. Got confirmation that it was all processed now been locked out my own account can't log in like my account don't exist or something. Spent 1hr 15mins waiting for an answer after a long drawn out time just to be disconnected..still can't log in and all happened because I wanted my winnings :(
30 April 2022
Unprompted review
Reply from Slot Boss
Hi Jamie!
Thank you for reaching out to us about this.
We sincerely apologize for any frustration caused and we are doing our best to solve this. Unfortunately we have a high pressure on our customer support so we kindly ask you to have patience.
Thank you for your patience.
Do not use they will steal your money!!
Do not use! Have stolen 40 from my account! Deposited £40 and it has been taken from my bank but never credited to my account!! Tried to contact customer support no response also waited 40 minutes in the chat got down from 30 to 4 for the chat to be ended!!! Absolute thief’s! I will be raising a dispute with the bank
29 April 2022
Unprompted review
Reply from Slot Boss
Hi Donna
Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel you have been scammed on our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
At Slot Boss, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.
While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!
We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!
Kind regards, Slot Boss!
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