Small Batch Coffee Roasters Reviews 

39
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great swift and reliable service. Amazing decaf coffee and 2 free bonus tea bags to try. What's not to like. Love that they are a local company too and Im supporting small businesses. Love that custo... See more

Company replied

Rated 5 out of 5 stars

We use the Goldstone for cafetiere. It is always good quality and as we like it. Delivery very rarely a problem. We have tried others from time to time but have always gone back to Small Batch. Gr... See more

Company replied

Rated 3 out of 5 stars

Get a weekly subscription and feels like there isn’t any consistency in the delivery dates. I know this is partly down to royal mail but can sometimes be weeks between getting a delivery then 2 turn u... See more

Rated 5 out of 5 stars

I’ve been getting fortnightly subscriptions of beans for about five years now. I appreciate the variety of the selection I’m sent. I have always found customer service very helpful if there’s ever a p... See more

Company replied

Company details

  1. #53 of 64 best companies in Coffee Roasters
  2. #7 of 11 best companies in Cafe
  3. #28 of 38 best companies in Coffee machine supplier
  4. #40 of 52 best companies in Coffee wholesaler

Written by the company

Small Batch Coffee have been bringing people together to celebrate the art and craft of great tasting specialty coffee since 2006. Buy our coffee online, sign up to a subscription or visit one of our Hove cafes! As one of the pioneers of the UK specialty coffee scene, we're passionate about coffee and quality coming from the little things. Committed to roasting in small batches and celebrating every bean and the natural environment it comes from. We believe in the small things that make you smile. So, whether that's finding a moment to relax at home or grabbing a coffee with a friend, you can count on Small Batch Coffee for a moment of joy in your every day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(39)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious coffee

So far I have enjoyed all coffee that I've ordered from Small Batch. I usually choose a single origin coffee, using their taste notes description. Also, they offer the best student discount that I can see out there. So it is a very good option, if you are a student on budget but cannot drink cheap coffee.

23 June 2025
Rated 5 out of 5 stars

I absolutely love Small Batch

I absolutely love Small Batch. They have an incredible selection. My favourite is from Papua New Guinea. I also like their decaf and the way they’ll do a variety of grinds depending on what kit you’re using. Fab customer service.

12 June 2025
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Jane, this review has made our day thank you!

Rated 5 out of 5 stars

Been my coffee provider for many years…

Been my coffee provider for many years always brilliant coffee and excellent service

26 June 2025
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Thank you for your continued custom! It really makes our day to hear our lovely customers coming back time and time again.

Rated 5 out of 5 stars

Recommend the subscription.

I’ve been getting fortnightly subscriptions of beans for about five years now. I appreciate the variety of the selection I’m sent. I have always found customer service very helpful if there’s ever a postage problem. The beans are packaged really well so they go through the letter box with no trouble.

26 June 2025
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Hi Rosie, thanks for your review. Glad to hear your enjoying your Coffee Club membership, hope you enjoy this months flavour from Burundi!

Rated 5 out of 5 stars

My favourite subscription!

Consistently excellent coffee and an essential consumption, almost every afternoon. Even as a long established customer, I still experience the same aroma thrill from opening my new bag each month!

26 June 2025
Rated 3 out of 5 stars

Get a weekly subscription and feels…

Get a weekly subscription and feels like there isn’t any consistency in the delivery dates. I know this is partly down to royal mail but can sometimes be weeks between getting a delivery then 2 turn up at the same time. Wouldn’t expect that from any other subscription service. Coffee is great and get a good variety.

26 June 2025
Rated 3 out of 5 stars

Coffee made really good Cold Brew

Coffee made really good Cold Brew, but was nice but not remarkable when hot. Grind was too fine for my Cafeteria but great for Cold Brew.

14 June 2025
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Thank you for your feedback, I'm so glad you enjoyed our coffee for your cold brew. May I check you chose the 'Cafeteria' grind type at checkout? The grind should have been course like sand. SBC

Rated 5 out of 5 stars

Great taste

Great taste, nice aroma, not over roasted.

23 June 2025
Small Batch Coffee Roasters  logo

Reply from Small Batch Coffee Roasters

Thank you for your review, we're so glad you enjoy our coffee.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look