Very happy with all purchases from SmartBuyGlasses. My experience with Customer services support is very positive and found them to be friendly, supportive and have good responding times when checking... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was David Beckham (DB 7105 - 086), dark Havana. Frame arrived as described. Reasonably well packaged. Fast free shipping for a bargain price. Bargain price at £57.00 for an acetate frame at this... See more
I've just received my fourth order from Smartbuy Glasses and I'm once again thrilled with my purchase. Absolute bargain compared to my optician and my go-to when I need a new pair (or 5!) fantastic qu... See more
Fantastic value glasses. My friends all comment about how great my glasses are. Some even come with standard lenses included. I have just bought my self another 3 designer pairs. I do love this site... See more
Company details
- Contact lenses supplier
- also in
- Eye Care Clinic
- Fashion accessories shop
- Glasses store
- Optician
- Sunglasses shop
Written by the company
SmartBuyGlasses is a leading local eyewear e-commerce in the UK. With over 15 years of expertise in the eyewear industry, SmartBuyGlasses sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, SmartBuyGlasses has everything you need for the clearest vision and optimal eye health.
Smartbuyglasses UK Support
Written by the company
- 180+ designer brands for less
- The largest selection of designer eyewear online.
- 100-days returns
- Shop with confidence! With our 100-day return policy, you can find your perfect pair.
- Expert optical advice
- Get professional optical advice from our in-house opticians and Optical Centre.
- Unbeatable customer service
- When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
- 24-month warranty
- Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Help us envision a better world
- We partner with organizations such as 1% for the Planet to create environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT and Oh My Woodness! help give back to communities to make a difference.
Contact info
4.6
Excellent
17k reviews
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Very happy with my purchase
Very happy with my purchase, there was a huge range to select from at very good prices. Delivery took longer than I expected, just over two weeks to receive them but would just factor that in next time.
3 April 2026
Absolutely fantastic
Absolutely fantastic, used them a few times now and can honestly say quality every time. Will continue to buy my glasses from them now, delivery was fast product is great for the money, kept me informed all the way👍👍👍 no brainer for anyone looking for affordable eyewear, well done all ⭐️ ⭐️⭐️⭐️⭐️
3 April 2026
great website easy to follow gave the…
great website easy to follow gave the details and perfect specs arrived 1 week later - they are perfect and thanks a bunch
2 April 2026
Love the glasses and the price is great!
2 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
fake products
I am very dissapointed with their services. Although the glasses I purchased are from a well known brand like Gucci I think they are fake. I've had major issue with them,the quality is far below expectations. They are very cheaply made. On top of that delivery took 2 weeks to arrive. Overall,I am extremely dissatisfied with both the product and the service. Never again!
11 February 2026
Unprompted review
Reply from SmartBuyGlasses
Hello there,
Thank you for taking the time to share your feedback with us.
I understand your disappointment regarding your order. We only sell 100% genuine and authentic eyewear from trusted brands. Our commitment is to provide our customers with high-quality, original products, and we ensure that all our items are sourced directly from reputable suppliers and, manufacturers.
We're a legitimate online retailer since 2006 in market experience that dedicated to provide an eyewear needs to our valued customers. We strive to maintain transparency and excellence in everything we do.
Your satisfaction means a great deal to us, and we’d really appreciate the opportunity to make things right.
To help us move forward, may I kindly ask you to provide your order ID and the email address used for the purchase?
Looking forward to your response. Wishing you a great day ahead!
Kind regards,
Caztille
All excellent
All excellent
prescription lenses quickly dispatched and frame matches description exactly so very happy customer
31 March 2026
I now use smartbuy glasses for all my…
I now use smartbuy glasses for all my optical needs. I cannot recommend them enough. Perfect products and perfect service. The whole process couldn’t be any better. I have used other sites before but smartbuy has the premium process with high quality merchandise.
31 March 2026
Great glasses and good communication…
Great glasses and good communication from the team to clarify details of prescription.
30 March 2026
Excellent from start to finish!
Brilliant customer service from the start, I put my email address in incorrectly, was able to speak to a customer serve representative who sorted that all out for me. Really quick delivery, excellent product, really happy and will certainly use again.
30 March 2026
Very happy with the quality and the…
Very happy with the quality and the service received every time I purchased a pair glasses this is the fourth purchase
29 March 2026
Great choice and total convenience for buying extra pairs of great specs!
Easy to navigate website, ordering process extremely straightforward. Have ordered several pairs of designer spectacles in last few weeks. Really convenient service all products have arrived in timescales predicted and products are extremely well packaged. Certainly recommend
29 March 2026
Brilliant service
Great service and delivery plus a no quibble free returns policy 10/10! 👌🏼
29 March 2026
Fast service cheap but good quality…
Fast service cheap but good quality glasses was unsure at first to use site but would buy from them again, arrived within a week of ordering
10 February 2026
Utter rubbish
Utter rubbish - quality poor, not sure not fake. Video now on my facebook (JamesHird1973) so you can see the poor quality product. Just buyer beware please and that they will not come from UK, Hong Kong et al...
26 March 2026
Unprompted review
Reply from SmartBuyGlasses
Hello Nick,
Thanks for your feedback. I see that the item didn't meet your expectations.
We've got a 100-day return policy that allows you to return the item to us in its original condition. To learn more about our return policies, visit our website at https://www.smartbuyglasses.co.uk/returns
I'd like to assure you that we don't sell counterfeits and I'm glad to confirm that our products are 100% authentic as we source them through an authorized supplier of the brand or directly from the brand. You may check the information at https://www.smartbuyglasses.co.uk/p/authenticity/
I appreciate you sharing that you’ve posted the video of the product on your social media. Since we don’t have access to social media platforms at work, could you please send the video directly to us instead? Kindly include your order number or the email we can use to reach you, so we can look into this and assist you as quickly as possible. Thank you so much!
Sincerely,
Ellen
Very happy with this company
Very happy with this company. Customer service very helpful.
26 March 2026
Everything went well
Everything went well. no complaints with smartbuyglaases. I have been using their site for years.
26 March 2026
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