Smart Currency ExchangeReviews 

2,140
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the process smooth and reassuring. The service is frequently described as excellent, efficient, and reliable, with many appreciating the clear communication and ease of transferring funds. People also highlight the seamless payment process and the secure user experience, which instills confidence, especially when dealing with large sums of money. However, some customers noted occasional issues, such as a delay in receiving payment or a lack of follow-up on a query. A few other people also felt that the exchange rates offered were not as competitive as those from other companies, and some experienced difficulties with bank transfers due to unclear information about the destination account.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the straightforward and easy... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

Company replied

Rated 5 out of 5 stars

First time I've used this service . I was very apprehensive as I am not good with technology and always scared of being scammed . Sailed through with very few hiccups. Member of staff that I talked to... See more

Company replied


Company details

  1. #19 of 32 best companies in Currency exchange service
  2. #16 of 46 best companies in Money transfer service
  3. #67 of 165 best companies in Non-bank financial service
  4. #12 of 59 best companies in Payment service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

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Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,140)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First transfer.

Some minor difficulties in completing the form. All good now.

22 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Thomas,

Thank you for taking the time to leave your review.

Sorry to hear you had some technical issues, but great to hear it was resolved and you were happy with the service in the end.

You can contact our team any time if you have questions or difficulties on 020 7898 0541.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

customer satisfaction

From registering the customer feels safe as everything is explained / guided by an allocated Account Manager. Speed of service is amazing. Business is done extremely efficiently and secured. Very professional.

15 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Leonardo,

Thank you for your positive comments. We're so pleased you've been happy with our service.

If you know someone who could use our help, you can refer them through our refer-a-friend scheme: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Honest friendly service

Have been using Smart Currency Exchange for about 8 years, always the same high level of service no drama just honest straightforward service my contact is Baillie who gives excellent friendly service.

19 April 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Paul,

Thank you so much for taking the time to leave this lovely review. We're delighted to hear you've been happy with our service over such a long period.

We'll be sure to pass your kind words on to Baillie!

We look forward to speaking again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent customer care

Not just another online platform to navigate with no humans to assist you, Smart Currency Exchange responded immediately to my enquiry. I was helped by an experienced professional over the phone, and given advice tailored to my needs and a very competitive exchange rate for my transfer.

16 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stephen,

Thank you so much for your lovely review. We're so pleased to hear you are happy with our service.

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

It’s so easy

It’s so easy! A quick phone call followed by an email link and a few minutes later the funds were transferred. Cheaper than using my bank and the personal service is very reassuring. I highly recommend and will be using Smart again soon.

15 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Karen,

We're so pleased you were happy with our personal service.

If you do think of someone to recommend us to, you can earn rewards through our refer-a-friend scheme: smartcurrencyexchange.com/tp-refer

Thanks once again, and we can’t wait to assist you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Mixed review

I got a good rate, however the transaction was not followed through. My funds were stuck and no one notified me. I had to call up 4 times before my funds were finally released. It was stressful as I also had received an email on Easter Monday to say the funds had not arrived in their account and no one could confirm where they were until the next working day. A large sum coming from abroad had potentially gone astray, unnecessary stress. A good rate, however poor after care.

31 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Bernadette,

Thank you for taking the time to leave your feedback.

We're sorry to hear about the delay to your payment. This is far from typical - we aim to process the onward transfer as soon as possible. Often the same day!

With payments over the Easter break, what usually would have been completed within 1-2 'business' days may have led to a short delay due to the two UK Bank Holidays.

We apologise for the issue you had and hope we can make amends if trusted with your payments in the future.

If you have any further questions, you can reach our team on 020 7898 0541. We operate 8:30am-6pm, Monday to Friday.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Professional helpful service

Professional helpful service. Easily accessible advice.
Individual follow up support.

9 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Frank,

Thank you for your positive feedback. We were so pleased to hear you found the service helpful.

If you know someone who would benefit for the individual support we offer, you can refer them via our referral scheme and get rewarded for every new customer you introduce: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Polite and efficient service and though…

Polite and efficient service and though there was much communication beween the service and client, it was always patient and reassuring and information was ultimately in the client's interests.

2 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

We appreciate your kind words and the time you took to share your experience.

Should you have any more questions please don't hesitate to reach out.

If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very helpful

Very helpful, reassuring and knowledgeable

8 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Waddams,,

We're so pleased to hear you had a positive experience with our service. Thank you for taking the time to post your review!

We look forward to helping you with all of your future transfer needs.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stella,

Thank you for taking the time to leave your review. We're pleased to hear you had a good experience with our service!

We look forward to helping you with your next transfer.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great customer service easy process to…

Great customer service easy process to follow

1 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Debbie,

Thank you for taking the time to leave your kind review. We're glad our customer service made things easy for you!

We look forward to helping you with all of your future transfer needs.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

My experience led by Danny and Rory was…

My experience led by Danny and Rory was seamless from beginning to end. Our requirement was to fund a house purchase abroad. Danny and Rory provided a great service which instilled confidence. They did everything when they said they would. They will be my first choice for all future FX requirements.

1 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Terry,

Congratulations on your purchase!

Thank you for taking the time to leave your review of the service provided by Danny and Rory.

We look forward to helping with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Really great experience transferring…

Really great experience transferring large amount of money overseas.

27 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Alonso,

We're really pleased to hear you had a great experience with our service.

Thank you for taking the time to leave your kind words.

Should you have any more questions please don't hesitate to reach out. We look forward to working with you again on your next transfer!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

First time using Smart Currency

First time using Smart Currency, Can't fault Matt and Rory for all their help and explaining the process. Seamless.

31 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi D,

Thank you for taking the time to leave your review. We're so pleased to hear that Matt and Rory were able to offer a great experience.

We look forward to helping you with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great

Great, seemless.

31 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Michael,

Thank you for taking the time to leave us a review. We're pleased to hear your transfer went seemlessly!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Clear 'n quick

Clear information, and rapid action.

26 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for leaving your review. We're glad to have been able to make your transfer a success!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Currency exchange with Smart Currency…


Currency exchange with Smart Currency is prolonged but assured on the basis on the information you provide and the skills of the professional you are dealing with
Camilla was diligent throughout the process and offered an exemplary customer service

26 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Noureddine,

We appreciate your kind words and the time you took to share your experience. We'll be sure to pass your kind words on to Camilla.

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Professional & courteous from start to…

Professional & courteous from start to finish. What they said they would do, they did. I have used several exchange service companies over the past 25 years, & Smart have out performed them all.

27 March 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Roger,

Wow, thank you so much for your review. We're so pleased to have been able to offer the best service!

We can’t wait to help with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 4 out of 5 stars

Straightforward

Quick, efficient and professional.

Only minor issue was that I didn't receive the verification code sent to my mobile so we had to get on a call and arrange for the code to be sent to my email address.

Otherwise, all good and would recommend

24 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Deborah,

Thank you so much for taking the time to leave your review.

We're glad you had a good experience and apologise for the security issue!

If you can think of someone to recommend us to, you can earn rewards through our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to speaking again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very fast service 24 hours to get my money

You did very well it only took 24 hours for you to bring my Aussie dollars to the UK and change it into pounds I'm very happy with your service but I wanted to do another transaction Aussie dollars to Philippine pesos but your exchange rate is really really low so I'm giving you a mess and going with another company for that one

26 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Ken,

Thank you for your feedback.

We're so pleased to hear your transfer was completed rapidly and you were happy with the service.

We look forward to working with you again on future transfers!

Best regards,
The Smart Currency Exchange Team

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