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SmartFares Reviews 58,290

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TrustScore 4 out of 5

3.9

Travel agent
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Review summary

Created with AI, based on recent reviews

Considering 1,426 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use and informative nature of the website, making the booking process straightforward and quick. Many found the prices to be competitive and often lower than other sites, appreciating the clear display of options and the absence of hidden fees in many cases. However, some people were dissatisfied with the payment process, noting issues with unexpected additional charges or discrepancies between the advertised price and the amount debited. There were also instances where customers experienced website crashes or difficulties with specific functionalities, such as entering traveler numbers or adding luggage.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the good and competitive... See more

Booking process

Customers had ambiguous experiences with the booking process. Many found it easy, simple, and fast, with... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and navigation of the... See more

Website

Users describe ambiguous interactions with website. Many reviewers found the website easy to navigate and... See more

Payment

Consumers consistently express dissatisfaction with the payment process. Many report issues such as hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.

Rated 3 out of 5 stars

It was such a hassle trying to figure out payment. I kept running into issues. It almost made paying the extra $13 extra on the airline’s app worth it just for the ease.

Company replied

Company details

  1. Travel agent
  2. Flights search site

Written by the company

Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.

Written by the company

Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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