Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.
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Excellent pricing and fast booking process. keep up it up.
it was good the process payment was good, self explanatory
It was such a hassle trying to figure out payment. I kept running into issues. It almost made paying the extra $13 extra on the airline’s app worth it just for the ease.
Company replied
Company details
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
Written by the company
Contact info
3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 2 weeks
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Reply from SmartFares
Dear Customer,
Thank you for your feedback. We’re sorry to hear that things were not clear during your experience, and we appreciate you bringing this to our attention.
If you have any questions regarding the cancellation options or any add-ons you may have purchased, please feel free to reach out to our customer support team—we’ll be more than happy to assist you and clarify everything for you.
We appreciate your input and are always working to make the booking process clearer and easier to understand.
Regards,
Smartfares
seat fee
I did not like that the price did not include seats. Having to buy a seat to ride on a plane is crazy.
8 April 2026
Simple low fares where I can choose my…
Simple low fares where I can choose my flight options.
8 April 2026
This ridiculous ad is annoying
8 April 2026
There were several glitches while…
There were several glitches while completing the booking.
7 April 2026
Good prices
7 April 2026
best prices
best prices. and real tickets.
unlike other sites when you go to book, the ticket disappears
10 March 2026
Reply from SmartFares
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear you found great prices and a smooth booking experience with real, confirmed tickets. Providing reliable fares without last-minute surprises is something we work hard on, so it’s great to know it made a difference.
We appreciate your support and look forward to assisting you again!
Regards,
Smartfares
Reply from SmartFares
Dear Customer,
Thank you for your feedback! We’re glad to hear you found the platform easy to navigate and quick to load. We’re always working to keep things smooth and user-friendly—appreciate you taking the time to share your experience!
Regards,
Smartfares
Good experience but add Apple Pay Option
6 April 2026
I did not want to select a seat and yet…
I did not want to select a seat and yet was charged R325 for the seat selection. I will not use this booking site again.
6 April 2026
Reply from SmartFares
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
Please note that seat selection is an optional add-on and can be chosen based on your preference during the booking process. In some cases, it may be pre-selected, but it can always be reviewed or removed before completing the booking.
If you’d like us to look into this further or need any assistance, please don’t hesitate to contact our customer support team—we’ll be happy to help.
We appreciate your feedback and hope to assist you again in the future.
Regards,
Smartfares
Reply from SmartFares
Dear Customer,
Thank you for your feedback.
Please note that add-ons, including flexible ticket options, are completely optional and can be selected based on your preference at the time of booking.
We’ve checked our records and can see that our customer support team was able to assist you with your concern. If you need any further help or have additional questions, please feel free to reach out to us anytime—we’re always here to help.
We appreciate your understanding!
Regards,
Smartfares
good experience during booking process
5 April 2026
Bad Experience on the website doing payment
Bad Experience on the website doing payment Bad Experience on the website doing payment
4 April 2026
It was Easy to use
3 April 2026
I bought a ticket advertised at €484…
I bought a ticket advertised at €484 and I got a charge for €505... what was that???
4 April 2025
Reply from SmartFares
Dear Customer,
Thank you for your feedback.
Please be advised that when selecting a currency other than USD on our website, the displayed amount is shown as an equivalent estimate in the chosen currency for your convenience.
As a result, your credit card was charged in USD. Any difference you may see on your statement is typically due to currency conversion rates and/or foreign transaction fees applied by your card-issuing bank. These fees and exchange rates are determined solely by your financial institution and are unfortunately beyond our control.
We strive to ensure transparent pricing throughout the booking process. If you have any further questions or would like us to review your booking in detail, please feel free to contact our customer support team. We are happy to assist you.
Regards,
Smartfares
Slow and buggy website but good deals
3 April 2026
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