Smarthome Reviews 7

They never sent item but used a fake tracking system to say item was delivered. Do not waste your money or time with this company. THEY ARE THIEVES!!!

I would give this company no stars if it was an option. I ordered squirrel proof bird feeders from them. Wow was I shocked to see what I received. Junk! Absolutely nothing like there ad. Do not buy from this company.

I advice everyone to stay away from SmartHomes as they uses UkTenantData for checking applications. I had the worst ever experience with them, and SmarHomes was just helpless in this situation.

I have bought Insteon Products from Smarthome for over 10 years. The product and support is as advertised. Insteon is a great product though there are failures after about 5-8 years depending on the product. That is electronics.

Buyer Beware of SmartHome.com Irvine CA!!
This company is terrible. A few years ago I purchased a wireless home security system from SmartHome.com (I spent nearly $1,000). When I purchased the system they assured me they would support the product for at least 10 years (full technical support and parts if I want to expand the system, the system is very complex). The Visonic’s system has been very solid all the time I have used it but I am now experiencing a technical problem. SmartHome.com now tells me they no longer sell the system so of course they have no interest in supporting the system and no longer provide technical support for the system!!! The 1st support person at SmartHome lied to me and told me his management would contact me by the end of the day and probably refund my money. This sounded to good to be true and sure enough no word from SmartHome other than a link to a survey. The 2nd support person at SmartHome (supposedly a supervisor) said SmartHome Customer Care would call me the next day. Of course I did not receive a call. It seems like a systematic process were SmartHome management has trained their support people to tell you anything to get you off the phone!! SmartHome was glad to take my money and lie to me about support when I purchased the product but now that I need some technical support they could not care less!! I contacted the manufacturer and they referred me back to the company that sold me the system. When I explained the dilemma I am in Visonic’s simply said they are not setup to provide technical support, this is what the retail organization are setup to do. Apparently there is some money allotted to the retailers from the manufacturer so the retail outlet can provide support. So I am now stuck with an inoperative expensive security system and SmartHome.com is reneging on their original commitment to provide technical support.

I ordered a product December 9 to be shipped in 2 days. THEY SAID IT WAS IN STOCK! 7 days later when I called to check they said it was on backorder not to ship until the end of January! They NEVER proactively contacted me---and now the product isn't available anywhere. Thanks for ruining Christmas and not even bothering to tell me. TERRIBLE service, TERRIBLE customer relationship. Do not every order from them---they will screw you over and not even tell you!!! I HATE THIS COMPANY