Smartmodels Reviews 1

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.3

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

SMART MODELS

I ordered some items for my Dad (four sets of four "OO" size 3D printed items). Obviously, my Dad being an enthusiast, knew which size he wanted, and therefore how small these would be. He also knew from the magazine ad that he'd need to paint them himself. So far, so good.

This is where it starts to fall short. At prices ranging from £7.99 - £10.99 for these tiny items, there was then a "shipping" charge of £2.00 per set (so an extra £8.00 charge on top).

We thought this was a bit steep (considering that they were only coming from Tyne & Wear, and I only pay about £5.00 from much larger and heavier items from Germany and the USA). Also, we both agreed that these four sets would most likely be packaged together in a small bag or box.

Imagine our lack of surprise when this indeed happened (they came in one small bag, containing four small boxes) and a £1.25 postage label on the front of the bag.

My Dad wants to keep the items, but has said that he won't order anything else from the company.

On the plus side, the items came very fast...but I don't think that the four lots of postage (when the items were packaged together in one small bag) can be justified.

3 March 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look