Smartyplants Reviews 

54
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward setup process, highly intuitive app layout, and how effectively the reliable sensors help keep indoor plants healthy and thriving. Consumers truly love the detailed, real-time data provided by these devices, noting that the durable and high-quality products make daily plant care wonderfully simple and stress-free. Some reviewers were not happy with customer support, mentioning significant difficulties getting timely email replies or necessary assistance with device setup issues. A few people also felt that the initial troubleshooting process was extremely frustrating when devices did not connect or work properly right away.

What people talk about most

Product

Consumers find product to be immensely helpful, with reviewers praising the smart sensors and app for keeping... See more

User experience

Users describe positive interactions with user experience, highlighting that the app is clean, intuitive, and... See more

Quality

Reviewers mention positive feedback about quality, noting that everything feels high-end, durable, and... See more

Application

Clients share positive opinions on application, highlighting that the technology is very straightforward and... See more

Customer service

Customers felt genuine satisfaction with customer service, noting that support agents are prompt, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic product! It was so easy to set up, my plants are thriving as I have moved them around, changed the light and adjusted watering. It has taken a lot of the guess work out of growing my indoor... See more

Rated 5 out of 5 stars

Got my first set via Kickstarter. Plant monitoring really works well. Overall better experience with the new app. Purchased more plant monitors to monitor my other plants. Recommended.

Rated 5 out of 5 stars

Have to admit I was a little dubious at first but I’ve had three monitors for six weeks and am blown away by the data they provide. It becomes a bit of an obsession ( in a nice way ) though as you’re... See more

Rated 5 out of 5 stars

Could never keep my plants alive and looking healthy, wondered if these were a gimmick but purchased some sensors. The app is very straightforward and easy to use. Setup is quick. The sensors have mad... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(54)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Product. Fully Recommended.

I've been on the hunt for some technology to help me with my plants for quite some time, after acquiring a plant in a sale. At the time I couldn't find anything suitable and alas I inadvertently over watered the plant and killed it.

Yes I tried to find out what I was doing wrong through taditional methods, but without the information for the specific problem, every website I went to for advice advised the opposite of the last, too much water, too little water, too dark, too cold, too warm etc. Basically they didn't know because they couldn't relate to the exact circumstances I experienced.

I kept my eye on the market and found items such as Willow, but I just didn't want, yet another hub for another smarthome ecosystem cluttering up my space. Xiaomi's offering didn't work in the UK and they all had problems. A few others just weren't right.

I was gifted another plant from a friend and this spurred my search again and I finally stumbled upon Smartyplants which appearred to hit all the marks. All the data points I wanted (Temp, Humidity, Light, Moisture and Nutrients) without the faff of a hub, plus being a British company, that was the cherry on top! I was slightly sceptical as there was little information or reviews out there but I decided to go for it. I have to say, I'm really happy I did.

The products did take a little bit longer than I had hoped to arrive, but this was clearly due to Royal Mail over the Easter weekend.

Once they did arrive, I was impressed by the packaging and the products design, especially the satisfying click of the soil probe into the sensor head. I got them straight onto charge as required by the instructions. It did take more time than I expected to charge but for something such as this, you don't really need quick charge.

The set up and link to the app was fairly simple, so long as you follow the instructions and click exactly when it states, but my first two were set up pretty quickly. I love the ability to select the exact plant (though it would be helpful to see the colloquial name in the seach dropdown to help with picking the exact one), what the size of pot is, the type of soil you've used and give your plants a name. Adding a photo of the plant is also a really nice touch to make the app personal to you.

It's really quick to get your first readings from the plant, just by pressing the button once on the device. Updates are then provided automatically every hour through the WiFi. The data is shown in a graph in either daily or weekly views with a good colour coding scheme to see at a glance if the plant is happy or what you might need to do. The 'high' and 'low' markings on the graph also help ensuring you're comfortably in range. I would like to be able to drill down a bit further in the graphs to see specific info from a specific time. The app summary also highlights wich plants might need attention at the time.

Each plant page gets tips and tricks for looking after the plant, such as where to place it etc. I would like to see in the plant library some quick at a glance icons with info about the plant, as I do use this to decide on what plants to get next. I would also like to see a widget to put on your phones homescreen to see it at a glance without needing to open the app.

The app and sensors has really boosted my confidence that I can invest in plants for my home, and I felt comfortable enough to purchase more plants as a result of the product. I'll be ordering more sensors ready to expand my jungle even more.

I think i'll even be buying a few of these, for my 'horticulturally challenged' friends and family, as a gift for Birthday or Christmas this year!

TL;DR: This is a excellent product, which has given me confidence to purchase new plants, by giving hourly Temp, Humidity, Light, soil moisture and nutrients data and how they are working for a plant, to ensure I am keeping my plants happy, healthy and thriving.

Update: So I was having an issue with one of the sensors batteries draining too quickly. Popped over an email via the website form, and within 45 minutes the company had responded, obtained my sensor ID and pushed a new firmware to the sensor. Even asked how my plant was doing. Can't fault it and I've got my fingers crossed it solves the issue, but if not, I've got no doubts the team will support me until it's resolved. A 5 star service!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Game Changer for Plant Care

I bought a Smartyplant sensor when my plant wasn’t growing well and started to look like it might die. It turned out the nutrient levels were off. After adjusting those and improving our watering habits (we were overwatering), the results were incredible. Within just a couple of months, the plant almost doubled in size.

It’s an amazing product, and it comes in beautiful packaging. The setup can be a bit tricky, but it’s absolutely worth the effort.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

A Lifesaver for My Indoor Jungle!

I cannot recommend Smarty Plants enough! As someone with a notoriously "heavy hand" when it comes to watering, this kit has been an absolute game-changer.

Premium Quality: You can tell right out of the box that this isn't some cheap gimmick. Everything feels high-end, durable, and thoughtfully designed.

Brilliant Concept: The tech behind it is so intuitive. It has already saved several of my plants from certain "drowning" and continues to keep my watering regime in check.

Lovely Team: Beyond the product itself, the team behind Smarty Plants is wonderful. Their passion for plant care really shines through in their customer support and overall vibe.

If you’re a "helicopter plant parent" who tends to overwater, or if you just want to take the guesswork out of plant care, get this kit. Your plants will thank you!

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Dedicated Team

Dedicated Team,

Where initially my frustrations where really high, the team stayed positive and really helped to find a solution.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I couldn’t have asked for better service from Smarty plants.
Seamless experience and lovely team as well.
Would recommend them over and over.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I have found the device to be really helpful, it provides excellent detail for my plant care.
Highly recommend

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Got these as a gift at Christmas and I…

Got these as a gift at Christmas and I absolutely love them! I also love their customer service they are so fast and efficient and actual solve any problems! I really love this company and I am saving up to buy more sensors!!! If you are a plant lover GET THEM!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Impressive product

I am really impressed with SmartyPlants sensor. It makes plant care so much easier. It is a good monitor product with a great team behind it. Would definitely recommend 👍

16 January 2026
Unprompted review
Rated 4 out of 5 stars

Great simple product, light sensor is hit and miss

Simple, recyclable packaging with exactly what was purchased. Delivered on time and with ease. Easy to setup via the app and the product itself. My only issues are no charging cable and the light reader is a hit and miss sometimes. I have a glow light which sometimes doesnt pick up despite moving the sensor at different angles. Great app layout with some information to improve areas but with this great sunny weather , glowlight and the sensor saying its too dark i can only give this a 4 star.

8 April 2026
Unprompted review
Smartyplants logo

Reply from Smartyplants

Hi Anthony,

Thanks so much for taking the time to leave this review - we're really glad the setup was smooth and that you noticed the packaging.

That's also part of the same thinking that sits behind the cable, it was a deliberate decision to not to include a charging cable. The sensor uses standard USB-C, and people usually have plenty of these at home. In our experience those little bundled cables almost always end up in a drawer or, worse, in landfill. Pairing that decision with recyclable, minimal packaging felt like the right way to do it, but I completely understand it can catch people off guard - we appreciate you flagging it.

On the glow light reading - you've spotted something that is worth explaining (feel free to skip the technical bit; the short version is the sensor is working as it should be, and that it's about to be made it even smarter). Like most plant sensors, we measure light in lux, which is essentially a measure of visible light weighted toward the green part of the spectrum. Plants, though, mostly use the red and blue wavelengths for photosynthesis (making food from light) - which is exactly why grow lights look the colour they do. So a strong grow light can genuinely look "dim" to a lux-based reading, even though your plant is getting plenty of usable light.

The good news is that there's a lot more going on inside the SmartyPlants monitor than lux alone. We measure additional wavelengths, and in the next few weeks we're rolling out a new metric that analyses light quality alongside light intensity - how much of the light reaching your plant is actually useful to it. No other houseplant sensor does this (we've got a patent pending on it), and it's going to be especially relevant for your setup with the glow light.

Honestly, our goal is that you never have to think about any of the above if you don't want to. There's a lot of science under the hood, but our job is to translate all of it into one simple answer: is my plant healthy, and if not, what do I do about it? We'll reach out when the new light-quality feature lands, we would love your take on it.

Thanks again for the review and the thoughtful feedback.

Ben and the SmartyPlants team

Rated 5 out of 5 stars

Great service

Sad to see such a negative review after our experience. We (wife and me) had difficulty pairing the sensor too. We got a reply the same day though. When we still had difficulty (my fault not theirs) I even got a call from the founder Ben (great guy). He took me through the process and made it super clear. He told me they're updating their process to make it even easier in future.

They are a relatively new company and super passionate about what they've built.

I was really impressed with the service we received and I'm excited for our monsterra to last a lot longer now.

Thanks Smartyplants.

12 March 2026
Unprompted review
Smartyplants logo

Reply from Smartyplants

Hi Ed,

Thank you so much for this - it genuinely made our day to read.

We really valued that conversation too. The feedback you gave us was brilliant and has helped us improve the pairing process for everyone going forward - thanks!

Looking forward to hearing how it gets on.

Thanks,
Ben & the SmartyPlants team

Rated 1 out of 5 stars

Disappointed

This is an excellent idea and I bought three for my partners birthday.

We have spent an entire day trying to get them working. Support is non existent with no replies or acknowledgment via email. One device has eventually paired correctly, but the other two are not connecting at all and simply come up with an error saying contact support…… really helpful.

At the moment I can only recommend that people stay away from this product as it clearly doesn’t work.

8 March 2026
Unprompted review
Smartyplants logo

Reply from Smartyplants

Hi CP, thank you for leaving a review - and we're genuinely sorry the setup experience was so frustrating, especially as a birthday gift.

We did want to address the support point with full transparency: we replied to your email within 3.5 hours of receiving it, late on a Sunday afternoon. We're a small team and respond personally to each support ticket (we don't use AI to automatically reply). This means we can't always respond instantly, but we do always reply as quickly as we can.

That said, it's genuinely helpful to hear that not receiving an immediate acknowledgement added to the frustration. As a result of this, we have put an automated response in place so that anyone raising a support ticket for the first time will get an instant confirmation that we've received it and are on the case.

The issue you raised was resolved in <36 hours. We've reached out a couple of times since to confirm everything is still working well, though we haven't heard back from you on those.

We're really glad you love the idea, and we hope the sensors have been doing their thing since. If there's anything still outstanding, please do drop us a line - we're always here.

If you'd be happy to update your review to reflect your full experience, that would be really appreciated - however you choose to rate it.

Thanks,
Ben & the SmartyPlants team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look