smeg-service.co.uk Reviews 

Excellent customer service provided by Dan. Clear instructions for returning coffee machine for repair with time frames given, which were adhered to. Thank you.

Very prompt reply , request completed - would certainly recommend

Dan replied to my request for a wiring diagram on the same day, that's what I call service.

Dan was excellent, he dealt with my repair efficiently and promptly. Thank you .

Great service from SMEG, no haggling, uplift and return delivery arranged promptly. Dan was very helpful .

Very prompt repair time and the pickups and drop offs worked like clockwork. Dan was most helpful.

Amazing response from the Smeg Service team, in particular, Dan. Very quick pick up of my item, repair and also delivery back to me once repaired . Super helpful and really fast with replying to my emails and any queries !

Dan has been outstanding during this whole process. Quick turnaround. Really impressed with Dan and the service from Smeg

I know it might be frustrating when something goes wrong with your Espresso machine but at least the returns policy and repairs are smooth and easy . Very pleased with the way it is dealt with especially Dan from the workshop who kept me updated, and has done so before.

Excellent service can’t wait to receive my expresso machine finally.

My Smeg stand mixer broke after only a few weeks. Very disappointing. But the repair team (Dan) were excellent as they kept me informed at every stage of the process, repaired it ahead of schedule and organised the return to suit my timetable. Thank you.

All been very simple to get my coffee machine repaired, collection, repair and return has been seamless. Dan has been most helpful arranging everything and allowing me dates to suit also. Many thanks, great service 👍

Asked for a wiring diag. got it by return. Now that's service. Good chap is Daniel Moorcroft

SMEG customer services has been nothing but exceptional, from the moment I first made contact through to the return of my appliance, I received first class service. Shout out to Mike and Dan, plus the rest of the team for providing this outstanding service. Thank you!

Speedy response by Daniel, impressed!

Great communication, everything made simple. Dan made the whole experience as stress free as possible.

The G on the SMEG logo fell off my sisters BRAND NEW coffee machine after 1 week use. It was bought at the end of July 2025. It’s been incredibly difficult to get back to someone on their website so having to leave a review here. The handle to put the coffee in is also extremely stiff. Not what’s expected for something that is obscenely priced.

Can't fault the service I received with the repair of my coffee machine - from reporting to receiving it back fixed - it was one week, which was brilliant.

I had my expresso machine repaired by the Smeg team as a part of my 2 year warranty. Amazing service, the machine came back as good as new!

Thank you Dan for speedily fixing my smeg espresso machine which I have missed so dearly!! I am looking forward to getting this back… also dealt with returning the machine in an efficient manner! Thank you for your speedy response!!