Smgvw Reviews 

Massively let down. I took time off to get my Class 7 MOT done at SMG Tonbridge and booked a 9am appointment.
Arrived early and was told my van would be ready no later than 5.30pm despite booking a waiting appointment. I booked this well in advance and now I am struggling to find somewhere to get it done before the MOT expires. I was due to have a major service, cambelt etc with SMG but they can forget that.

My VW Troc broke down for a second time within 3 days with an EPC and Engine mgt fault.
AA recovered my vehicle to SMG Tonbridge.
I explained that after the fisrt occurence of the fault I had booked a dignostic appointment with JCB T Wells who were less than accomodating.
SMG Tonbridge service department representative Jay was incredibly helpful with great knowledge of the product and provided friendly proactive customer service.
The fault was diagnosed and repaired within two days under warranty with an inspection fee to be paid.
Communication was excellent throughout the process with knowledgable and helpful input provided at the point of pick up.
By far the best customer service experience I have had in the area,

I regularly visit this service centre for my MOT. I have to say these guys are professional and very approachable. They make me feel like a premium customer. Today, I drove home in a clean and expertly serviced vehicle. It felt brand new. I highly recommend this servicing centre. They really know how to look after you! Thank you guys.

I went for a van test drive at West Croydon branch. The salesman was very aggressive and rude, trying to get the an immediate sale..

Unfortunately after spending £42k with the sales team the after sale treatment has been the worst experience of my life, I have several complaints with my vehicle and have returned it to the Croydon branch several times, instead of addressing the issues they have spent all of their time trying to blame me, I spent an additional £2k on new wheels and tyres the rear tyres stripped bald on the outside edge within 12,000 miles, their so called VW EXPERT tried to tell me that this is normal, then went on to say I have two options, buy new tyres or go away, I took the van to kwick fit who after putting it on the tracking machine told me both back wheels were severely out of alignment and gave me a written report, Vw Croydon are still unwilling to accept this or correct it, none of the other existing problems have been addressed either, as for their so called VW EXPERT what a joke clearly does not know his job, do not buy a new vehicle from these guys once they have your money they do not want to know

We have spent in the region of £400,000 with Peter Price of SMG Croydon over the years, buying a fleet of commercial vehicles. In Nov 2021 we ordered a Crafter Van. It finally arrived 21 June 2022. It was the wrong colour but we said we would take the van as we had waited so long. We then heard nothing. On 29 July Peter Price emailed to say he had assumed that we did not want the van so he had had it collected. We were very surprised to hear that he had returned a new van, especially when there was a shortage of new vehicles in the country. We reiterated that we expect to get the van we ordered, but have heard nothing. I have complained privately to Volkswagen UK but have had no response. So I now write this review as a warning to other firms or private individuals out there who might be thinking of placing an order with SMG Croydon.