Smiggle Reviews 

School backpack started to fall apart within 6 weeks. Contacted them to refund or replace. Sent bag back with their couriers. Heard nothing from them despite chasing. So now no refund and no bag for a disappointed 7 year old. Quality and service poor.

I placed quite a big order for some presents for my daughters and one of them was for walkie talkies so I was looking for reviews to find a particular piece of information about these and saw all the terrible reviews. To be honest, most of them are actually complaining about their Evri drivers which isn’t really to do with smiggle, but others said half their items hadn’t arrived and then I was worried. Anyway, everything arrived today and I’m really happy with it all! Thought I would put my experience on here as so often people don’t bother to mention if nothing has gone wrong and only review when they have a complaint. My Evri driver is great so that wasn’t a problem - at my old house it might have been a different story!

Bought two bottles online and they were delivered by Evri. I wasn't in at the time but they forcefully pushed the box through an open window which then dropped about 6 foot to the floor. The box was in bits by being pushed through a small window. Complained to wiggle but didn't even get a response. I sent two photos out to show the state of the box as well. Their happy to take your money but if you get a problem after don't expect any after sales support. You will be ignored. Why companies still use Evri I don't know.

Scrolling through the reviews I wish I’d seen before ordering! Mine will echo the rest.
EVRi delivered to an unsafe location outside my door in the torrential rain and accepted liability of the sodden delivery (which ended up binned), Smiggle refused to refund / replace unless I provided photographic evidence even though I’d provided them with EVRi’s confirmation email.
Their customer service quote ‘sorry for the inconvenience caused’!
When a company has been worse customer service than EVRi you know it’s bad!

One star is too generous. I usually avoid the store but noticed the online sale and decided to order cheap stocking fillers for my young daughters.

A Smiggle parcel arrived several days later but contained NONE of the items I had ordered. I spent 30 minutes on the phone to customer services, to be told that they would not send me the items unless I provided photographic evidence of the incorrect items AND they received the returned items - leaving me £70 out of pocket and with nothing to show for it! Though they received the photographic evidence, they declined my offer to donate the incorrect items to a local Christmas gifting charity and instead demanded I return the parcel. The box was large and cumbersome - there is no way I could carry it up the High Street with small children in tow (how would I also hold their hands up the busy road?!) and the nearest Smiggle store is miles away; they suggested I arrange my for my workplace to collect the parcel (public sector - no one I work with has the time to act as my PA). They led me to believe arranging a courier collection might be easier - I went through the entire rigmarole of arranging this but they had failed to tell me that I'd need a printer for a returns label. Was awaiting an ink delivery so had to ask a neighbour if I could borrow theirs (we're new to the neighbourhood so this was less than ideal). Waited in almost ALL day the following day (had to cancel plans). Courier arrived and took the parcel. Now I have no goods and am still over £70 down. I have zero faith that they will actually send me the items they have charged me for. Shoddy service. I have no intention of shopping with Smiggle again.

Wow, wish I’d come to see these ratings before I gave smiggle my custom. Waste of time start to finish. Ordered online, cancelled massive part of my order due to ‘incorrect factory inventory’ then sent me 7 of the wrong items. Chat agent confirmed ‘don’t worry, correct ones coming’ wrong ones were sent 🙄 then the next agent tells me I have to again waste my time going to shop or post office to return instead of just refunding £7 for the trouble. Pathetic. First and last time being a customer!

I went to smiggle in Manchester arandle she was so rude wasn’t helpful at all but was asking her some questions but she didn’t help at all
I was asking her sombtint she said if you keep looking that side I can’t hear you in such a rude way
Later on I asked her what advert calendar has in it she just took it out again not professional at all
I don’t know her name but she was the one with glasses
Rude never going there now

The small and large snake puzzle looks fun, but the lids fall off too easily, which then makes it look out of place. Very badly put together... the manufacturer can't be very good.

First time ordering , and the customer service at head office was terrible , wouldn’t even give one star will never order again , lady was so rude and helpful, actually she said she was the manager

No ownership lost parcel getting no help spent over &50 poor customer service

Don't bother ordering from smiggle my parcel didn't arrive and customer service diabolical

If I could give a minus review i would. Thought the expensive price tag on these items was because they were quality. The steel water bottles are an extremely poor design. I have had to buy 2 of these bottles and each time, the lids just fell apart. They should be sturdy as they are aimed at children. The second time the bottle just started to leak with no idea why. Took it to the local store and was told there is a small silicone piece inside the top of the lid that you need to make sure stays in when washing the bottles. If it falls out, the bottle will leak. Surely when you buy this, you should be told to keep an eye on this? Utterly worthless and worst 33.98 I have spent. I have now replaced it with a standard supermarket bottle which is actually fit for purpose. Sorry smiggle but as a first time buyer of your products, I am very disappointed.

First time ordering with smiggle online, Evri left parcel in unsafe location and confirmed was unacceptable as item was missing when I arrived home. Smiggle won’t do anything about the items whether it be an exchange or refund unless I file an actual police report and waste their time. When has any company for a small value item done this? Evri have already confirmed they have failed to deliver correctly but even with this written proof from Evri, smiggle will not act on the fact I haven’t received my goods. Disgraceful company and customer service. Will never order again or set foot in a store again!

My friend bought a smuggle lunch bag and bottle for my daughters birthday. I received it 19th Sep. My daughter’s lunch box doesn’t fit and I went to smiggle in Uxbridge to exchange the items. The lady in the store (on Saturday 23rd Sep) refused to exchange the items insisting I bring a receipt. I told her it was gift given on 19th Sep and all tags are entact she can scan them. She refused. I called my friend who gave the gift and he said he is willing to give his card details to verify or even come to store to give his card details. The smiggle lady refused to accept. Not only is this approach pathetic it is downright not customer friendly and totally embarrassing! Not only did she embarrass me but she upset my 4 year old so much that she was screaming and crying. We live in a digital 21st century. All tags were entact. Your store should have kindly exchanged the items instead the lady created drama, she was rude, impolite and totally unhelpful. I want to complain about your Uxbridge store, and the store lady handling the counter this day. More importantly I have a right to exchange the items! Not only that, several of my friends have confirmed the same Uxbridge store has done exchanges without receipts but my showing the transaction confirmation via their phones. Yet your store lady refused to help me in any way - was she handling me differently because I am a person of colour? Why does your store have biased handling of customers?? Most importantly I filed a written complaint to you on 23rd September itself and have done reminders since then as no one has responded, are you not bothered to recitfy this issue and do you not take such issues seriously??

If I could leave a minus star I would. DO NOT, I repeat DO NOT order online from smiggle. I ordered a number of items during their recent sale. Not one single item delivered. Customer service absolutely horrendous. Took days for initial reply and since then just stupid generic emails. No help whatsoever. Refusing to answer questions put to them. No explanation as to why items not delivered. No interest in following up why not. No effort to get items delivered. Requests to correspond with a manager ignored. Trying to lay blame with dpd but when asked for dpd details so delivery could be tracked from when it left smiggle warehouse (if that even happened at all), this was denied. I have never experienced such deplorable customer service. Basically we don't care. We are an retailer but don't care one bit whether the items you buy online on our website ever get delivered to you. Not our problem. DO NOT WASTE YOUR TIME ORDERING FROM SMIGGLE. Not worth the headache.

I’m really sad to see Smiggle @ Liverpool One has closed down but really not surprised. If I’m honest it wasn’t the same since a super lovely lady, who always served me with a smile, left Smiggle to work elsewhere. Why did you let her go Smiggle? Surely you should be looking after your top staff so that they don’t leave! This lady always displayed excellent customer service skills and was so good with children. They loved her too. She constantly smiled and you could see how much she enjoyed her job. The other young girls there one day were like Mean Girls. Every word from their mouths was horrible and so was their customer service skills. In my opinion the wrong person left the store so no wonder it closed down with those two working there. You can’t fault the merchandise. Top quality, vast selection of a tad overly priced. Kids love Smiggle.

If I could leave minus stars I would....
I bought a gift voucher online and paid for express delivery, no voucher has been delivered so I contacted customer services, who take forever to reply and have been completely useless, I new voucher was ment to be sent again and surprise surprise no second voucher has come, now my niece's birthday has come and gone and absolutely no help from smiggle to try and help

I bought, among other things four lunch boxes in the store in Liverpool. I'm surprised they can't be closed. it is almost impossible for me and in no way possible for my children. I don't live close to one of the stores as I live in Denmark. I regret the purchases as they are useless.
I wrote an email to the customer service with a video and pictures. But they will only help me if I take the trip back to Liverpool.

I bought the spritz water bottles for my children as I thought smiggle was a decent kid friendly brand. One of the bottles constantly leaks.
The other one my 4 year old daughter dropped it from waist height and the top completely cracked open. I would expect for a kids brand and the price of the products that they would be more durable than they actually are!