SMILE air conditioning Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the promptness and efficiency from start to finish. The staff and installation teams are frequently highlighted for their professionalism, helpfulness, and courteous demeanor. Many people appreciate the high quality of the product and the seamless installation process, often mentioning the tidiness and minimal mess left behind. Reviewers also found the pricing to be competitive and transparent, with no hidden costs. People consistently highlight the clear communication and comprehensive approach, ensuring high satisfaction and leading many to recommend this reliable and professional service.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Product

People report positive experiences with the product, expressing delight with their new air-conditioning... See more

Price

Reviewers highlight positive aspects of price, consistently finding the pricing reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish from this company. Can't praise them highly enough. Prompt initial response, calm and sound advice during site visit and during follow up, and a great installa... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in o... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on wi... See more

Company replied

Rated 5 out of 5 stars

We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed. The team was professional, punctual, a... See more

Company replied


Company details

  1. Air conditioning system supplier
  2. Air Conditioning Contractor
  3. Heating service
  4. HVAC Contractor

Written by the company

We are SMILE. A family-owned business specialising in air conditioning solutions. Since our establishment, we have dedicated ourselves to providing a professional, friendly, and fair service. We firmly believe that comfort should come as standard, particularly in your living and working environments, and we know that having the right air conditioning system can significantly enhance your quality of life. With years of experience, we have honed our expertise in all aspects of air conditioning; including installation, maintenance and repairs. Our team of skilled engineers is equipped with the knowledge and tools to ensure we can provide a complete service. We take the necessary time to understand your bespoke needs, and then offer a personalised solution tailored to your requirements and budget. At SMILE, delivering a fair service is truly at the heart of our business. We provide our quotes to ensure you receive value for your investment, whilst ensuring we may remain a sustainable business. You can trust that your quote is competitive without compromising on quality. Our goal is always to exceed your expectations, providing you with a seamless journey from start to finish. When you choose SMILE as your air conditioning partner, you can rest assured you're in experienced and capable hands. We combine our technical expertise, extensive industry connections, and dedication to customer satisfaction to deliver outstanding results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Instal team were accommodating and very neat and clean.

Quote was clear and job done on time.

Highly recommended.

11 June 2020
Unprompted review
Rated 5 out of 5 stars

Honest

Honest, on time and competitively priced also impeccably clean and tidy. Would definitely recommend

15 May 2020
Unprompted review
Rated 5 out of 5 stars

SUPERB COMPANY

From the very first initial contact to the completion of the job, Smile Aircon were efficient, polite and VERY COST EFFECTIVE

Aime in the Office, Julian the Director and the two fitters on the day made everything so easy

If you are considering using this company, then all I can say is you should not have any problems

Paul. Newcastle Under Lynme

21 April 2020
Unprompted review
Rated 5 out of 5 stars

REALLY PLEASED WITH SMILE AIRCON

Had two indoor Panasonic air-con units and one outdoor unit fitter by Smile AirCon.
Really pleased with the performance of the units and of Smile staff.
Also very pleased with the very competitive total cost.

Nice company to do business with.

Essex

2 November 2019
Unprompted review
Rated 5 out of 5 stars

Turned up on time in spite of long…

Turned up on time in spite of long journey from Leeds. Not all the right equipment had turned up so they sorted that by getting the manufacturer to send the correct parts while they were here and finished all the work by mid-day.
Very happy with everything and definitely recommend them.
Thanks for a job very well done.

1 November 2019
Unprompted review
Rated 5 out of 5 stars

First Class 5 star

Excellent service from start to finish.
Competitive price for an excellent quality Mitsubishi AC unit.
Easy to deal with to arrange survey, advice and then installation.
I would not have any problem to recommend this company, their products and installation.

1 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, have used Smile before and would not hesitate to use again.
Engineers were first rate, punctual, courteous, tidy and efficient..

23 October 2019
Unprompted review
Rated 5 out of 5 stars

Smooth installation

Installers turned up on time in spite of long journey from Leeds to Cambridge. Wet mucky day but work carried out quickly and efficiently without leaving any mess. Would not hesitate to recommend

26 September 2019
Unprompted review
Rated 1 out of 5 stars

Appeared to be efficient but a waste of…

Appeared to be efficient but a waste of time,
Visited surveyed, booked work in , showed up for to progress work engineer didn’t even have a clue of what where and didn’t want to do the work and said whoever surveyed info wrong and needed electrician to do advance works however Advised would now review what needed to be done and works to be rebooked ! 2 nd day for install booked now advised would take full day where previous 1/2 day on morning arrived 2 no engineers ( 1 no same as previous) again came in they played around with their toolbox for 10 minutes and on the phone and then said they couldn’t do the work and left my husband wasted 2 no days. I have since found out that they went to another job near Uxbridge that morning to quote this ! Unbelievable - don’t waste your time

24 May 2019
Unprompted review
Rated 5 out of 5 stars

Nowadays very rarely I get impressed…

Nowadays very rarely I get impressed about people work, lots of unprofessional people around, but you guys are simply the best at your job. Very clean and tidy when you fitted my Aircons, very charming and professional. I will recommend you to all my friends and family, ciao Gino xxxx

25 November 2018
Unprompted review
Rated 5 out of 5 stars

Report on Smile Aircon from satisfied customer

I am very pleased to recommend smile Aircon as they have provided an excellent job in arranging air conditioning units for both commercial and residential usage. They have proven to be very efficient, communicate well, and make the installation a very simple process. I strongly recommend them, Paul Myers, Finchley.

21 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent AC installers

With the current very hot weather, it's Christmas season for most AC companies - they are charging a lot because demand is high.

I found Smile AC's charges reasonable, their install team (Mick and Mark) were very professional, courteous, installed two split units within half a day and cleaned up. The costs included the wiring and drilling through a tricky dormer tiled section. A few other companies were charging extra for the electrics , and one even wanted me to remove the tiles before their install....

The installed ACs are good quality units and Smile provide a 5 year parts and labour warranty.

Would have a left a 4.5 star review, the half star knocked off because the team didn't help return the moved furniture back to their original places.

However, very friendly company and no hesitation to recommend them.

3 August 2018
Unprompted review

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