Reported the problem in the morning , appointment was made for a few days later. But then they rang me back an hour later and said they had an electrician free that afternoon. Within 2 hours he arrive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted Miriam at customer care call centre and explained my problem booking an appointment. She was extremely helpful and told me she would ring me Monday to try to sort something out. To my ama... See more
Company replied
Exceptional service to a very high standard. Electricians were professional, friendly, very thorough and had a clean smart appearance. I can't fault their service and they even sorted out an old soc... See more
Company replied
Only turned up to do a regular Gas Service but also repaired a leaking Expansion Tank on my central heating system at the same time. A fantastic Engineer. Nothing was a problem to him. Thank you so... See more
Company replied
Company details
Written by the company
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Contact info
3.8
Great
718 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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Professional and trustworthy
I used Smith and Byford services several times and repairs I needed were timely fixed.
Friendly and proffesional engineers.
Recommend.
19 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Great service and friendly staff
Great service and friendly staff. Would recommend. Thank you.
26 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Left my disabled cousin with no heating…
Left my disabled cousin with no heating no hot water and got told to use kettle water . Rude customer service advisor.
Ongoing still issue raised on the 17.3.26
17 March 2026
Unprompted review
Reply from Smith & Byford
Good morning Laina,
We’re sorry to hear you were unhappy with our service. We thank you for replying to our information request, but unfortunately we have been unable to find you on our system using the information provided.. If you could please send your full address and a recap of the issue to customercare@smithandbyford.com, we will be able to help address your concerns
Kind regards,
S&B
Very good
Very pleased with the engineer,who carried out a gas safety check. Arrived within time frame, polite and friendly and completed all checks,including smoke and carbon monoxide alarms. Thanks for keeping us safe!
25 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Gas Safety Check -Very pleased with the engineer,who…
Very pleased with the engineer,who carried out a gas safety check. Arrived within time frame, polite and friendly and completed all checks,including smoke and carbon monoxide alarms. Thanks for keeping us safe!
25 March 2026
Unprompted review
Reply from Smith & Byford
Good morning Sheryl,
Thank you for your 5* review, and for responding to our information request. I've found the job on our system, and your feedback will be shared with the attending engineer and their line manager.
Thanks again,
S&B
Arrived quickly very polite clean and…
Arrived quickly very polite clean and tidy ☺️ . Apparently this is not enough feed back do you want a Enid Blyton story to go with it ...
24 March 2026
Unprompted review
Reply from Smith & Byford
Good morning Lisa,
Thank you for your 5* review, we appreciate you taking the time to leave it. Regarding the information request, this is just so we can confirm your address and the relevant appointment on our system, then we can pass your feedback on to the attending engineer and their line manager.
Thanks again,
S&B
I’ve never had anything but positive…
I’ve never had anything but positive experiences with smith & Byford. Especially the friendly engineers always have a smile and have a good chat. Good Old school service.
24 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
I have been using Smith & Byford for a…
I have been using Smith & Byford for a number of years and have always been impressed with their service.
The staff are very helpful and friendly.
I would highly recommend them.
23 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
NO NONSENSE GETS THE JOB DONE WELL PLUS
They were on time. Quick efficient thorough, clean and tidy and did extra jobs i didnt expect. Pleasant strapping lovely men ha!
19 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Very Polite, Professional & Efficient
The young man that attended my property was very polite as soon as I opened the door😊
He was polite & professional when he was in my home aswell.
He even took time out to try & answer some questions I had about my hot water.
Was very Pleased & Happy with his work & his mannerism!
***** Rating!
Would Recommend Smith & Byford Ltd
20 March 2026
Unprompted review
Reply from Smith & Byford
Hi there,
Thank you for your great feedback, and for responding to our information request. Our team will look up the job and pass on your review to the engineer and his line manager. Please do get in touch if you require any further assistance.
Thanks,
S&B
The engineer who checked my gas boiler…
The engineer who checked my gas boiler was friendly and professional in his attitude
20 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Good job done fixed my heating came…
Good job done fixed my heating came back until they found the problem. Very polite and cleaned up afterwards no mess left
18 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Boiler one year check
Boiler one year check . Good service and turned up on time. Brilliant.
18 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
He was very knowledgeable, respectful , polite and very professional
The member of staff who attended on Friday 13th of March to our home at flat 18 Turville Court , was very professional, very knowledgeable , respectful and he completed the job to the required standard. Could you kindly send massive thank you to your member of staff .We are very pleased with Smith and Byford work to our home.
13 March 2026
Unprompted review
Reply from Smith & Byford
Good afternoon,
Thank you for your 5* review, we really appreciate your kind words. I've passed this on to our customer care team, who will make sure its sent on to the engineer and his line manager.
For your security, we would advise you edit your review to remove your address.
Thanks again,
S&B
Micheal
Micheal
Was punctual and identified who he is with his ID and my password and what works he is here to carry out
All corresponded with letter which I received
And micheal was very polite
13 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
We are both in our seventies and have…
We are both in our seventies and have been left without Heating and Hot Water for over a week because the boiler engineer came in to fix the boiler, cross threaded a part and now it needs 4 more parts replaced. They said they had the parts but now their saying they haven't been picked up and the manager wasn't available when we asked to speak too them! We have three rooms at under 60degrees and living room is barely above 60degrees!! We are cold and so fed up and angry 🤬🤬🤬 it's now Wednesday and we are awaiting an engineer to sort the boiler out
16 March 2026
Unprompted review
Reply from Smith & Byford
Hi Wendy,
I understand that our Customer Care team have been in touch with you and the issue has been resolved. Please let us know if you require any further assistance.
Thanks,
S&B
They kept appointment and where very professional when arrived. Gas engineer was very friendly and professional and got straight down to fixing the problem 10 out of 10
They kept appointment and where accommoda
13 March 2026
Unprompted review
Reply from Smith & Byford
Hi there,
Thank you for your great feedback, and for responding to our information request. Our team will look up the job and pass on your review to the engineer and his line manager. Please do get in touch if you require any further assistance.
Thanks,
S&B
Very pleasant
Very pleasant, and polite operative.
He cleaned any mess that was made, and completed the service, and the repair satisfactorily.
12 March 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
I am here in tears no one show up
I am here in tears. A priority appointment was made for me because I am a Elderly disabled person with no hot water or heating. I have been waiting for an heating engineer for 9 hours now. They should have been here 12.30pm.. now Smith and Byford wants to give me an appointment for 26th March. It's the 12th of March today. I am in so much pain because of my sickness.
12 March 2026
Unprompted review
Reply from Smith & Byford
Good afternoon,
We’re sorry to hear you were unhappy with our service. We have reached out privately through Trustpilot for further information, but have yet to hear from you. If you could please send your full address and a recap of the issue to customercare@smithandbyford.com, we will be able to help address your concerns
Kind regards
Smith and Byford
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