Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Smooth Sales is an online store dedicated to bringing you great deals every day. Shop thousands of products from our easy-to-use website, where everything is shipped from our Australian warehouse. That means there are no long waits for your orders to arrive! We're 100% Australian-owned and operated and pride ourselves on outstanding customer service and support.
Contact info
29 Levanswell Road, 3189, Moorabbin, Australia
- info@smoothsales.com.au
- www.smoothsales.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still haven’t received my order.
I ordered December 22. I emailed them already but until now I still have no update about my order
Postage was over 3 weeks- overall disappointing
Postage was over 3 weeks, communication when I was trying to see whether it was posted was awful- no reply and when I finally got someone on the phone they said it would be posted that day- was not posted until another 1.5week later.
In the box, well that was OK. Wouldn’t rave about it. The multi tool broke first time opening it and the little music box broke 2nd time using it.
I also emailed to let them know I was disappointed and I received no response.
Thanks for stocking great products,”&…
Thanks for stocking great products,”& quick delivery.
Legit company, great price!
Initially I was concerned that the company may not be legitimate as I had not heard of them, but after reading other reviews, I was comfortable. My order arrived quickly and the price was much cheaper than everywhere else I looked. The product waa exactly as expected, thank you.
Dubai chocolate is delicious.
Not only do they have my favourite Dubai chocolate, it's far cheaper than ordering it from anywhere else.
Fast service, great cool box packaging.
Brilliant all round.
Killer shipping costs
Great product, excellent discount but normal regional delivery negated discount so it was cheaper to go to my local Bunnings and pick it up immediately
Great products & Great Prices
Great products, just as in the shops but WAY cheaper. Product was just as described, hubby loves his new electric razor, and I love that we saved over $150 compared to some places selling the same item!
American sodas
Ordered 4 x 12 packs American sodas. Cherry 7up expires in 3 weeks and Sprite Chill in 4 weeks. No mention of short shelf life. Drinks have a 12 month expiry and taste horrible. Cherry 7up was out of stock for a long time so I expected new stock. Should be getting sodas with at least a 3-5 month shelf life. Not happy having to throw expired drinks out
Products as described
Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was rectified.
No contact once ordered
No contact once ordered. 3 emails sent from me questioning and no reply. Ordered on 28th November; 20th December, no order or contact. They have my money.
I purchase pink maybelline lipstick as…
I purchase pink maybelline lipstick as shown in picture which says on special and they sended me colour blue lipstick also with a gift card of wines of 100dollars which i dont even use because i m a muslim customer upon returning the product they dont eant to take return chargers very very hopeless and rubbish service just money making
I did not purchase blue it automatically changed in to blue after purchase you guys are just making profit buy selling your shit to people

Reply from Smooth Sales
I was happy with the fast service but…
I was happy with the fast service but the 2 first aid kits are gifts for 2 of my grandsons.
Beautiful dog bed great quality but…
Beautiful dog bed great quality but seems like a small size not a medium. I’ll have to buy a large when they are in stock again.
Great product delivered well.
Order was cancelled
Order was cancelled, not enough stock.
Only cancelled once I email them 1st December to advise delivery date (order dated 11 November 2025).
Poor communication
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







