Smooth Sales Reviews 

1,828
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable prices, the wide range of choices, and the remarkably quick delivery times for their favorite items. Many consumers note that products always arrive securely packaged, in perfect condition, and exactly as described on the online store. However, some people mentioned that shipping times can occasionally be very slow and communication after purchase needs significant improvement. A few reviewers also experienced frustrating delays, receiving faulty items, or facing issues with their order fulfillment process. Despite these occasional drawbacks, shoppers generally appreciate the overall value and smooth purchasing transactions.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the great value, excellent prices,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt shipping times, secure... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers praised the quick delivery,... See more

Price

People report positive experiences with price, frequently highlighting that items are affordable, fair, and... See more

Quality

Customers consistently note ambiguous experiences with quality, where many reviewers praise the top quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was... See more

Rated 4 out of 5 stars

The product was exactly what i wanted & expected. I was disappointment I couldn't buy more of it. Also I didn't expect the postage to be the same price as the product and I live in Bulleen Vic (Metro)... See more

Rated 4 out of 5 stars

Product is always dated well in advance and packed to avoid crushing etc. It gets dispatched quickly and efficiently BUT then after sale falls down with it taking a week or more to be delivered under... See more

Rated 4 out of 5 stars

The overall experience was good. but hard to track my delivery didn't expect it arrived quickly. it better to have delivery tracking so we can manage to receive delivery while courier arrives. Thanks... See more


Company details

  1. Discount shop
  2. Childrens Shop
  3. Cleaning products supplier
  4. Cosmetics shop
  5. Electronics store
  6. Toy shop

Written by the company

Smooth Sales is an online store dedicated to bringing you great deals every day. Shop thousands of products from our easy-to-use website, where everything is shipped from our Australian warehouse. That means there are no long waits for your orders to arrive! We're 100% Australian-owned and operated and pride ourselves on outstanding customer service and support.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,828)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Postage was over 3 weeks- overall disappointing

Postage was over 3 weeks, communication when I was trying to see whether it was posted was awful- no reply and when I finally got someone on the phone they said it would be posted that day- was not posted until another 1.5week later.

In the box, well that was OK. Wouldn’t rave about it. The multi tool broke first time opening it and the little music box broke 2nd time using it.

I also emailed to let them know I was disappointed and I received no response.

23 December 2025
Rated 5 out of 5 stars

Legit company, great price!

Initially I was concerned that the company may not be legitimate as I had not heard of them, but after reading other reviews, I was comfortable. My order arrived quickly and the price was much cheaper than everywhere else I looked. The product waa exactly as expected, thank you.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great products & Great Prices

Great products, just as in the shops but WAY cheaper. Product was just as described, hubby loves his new electric razor, and I love that we saved over $150 compared to some places selling the same item!

8 December 2025
Rated 1 out of 5 stars

American sodas

Ordered 4 x 12 packs American sodas. Cherry 7up expires in 3 weeks and Sprite Chill in 4 weeks. No mention of short shelf life. Drinks have a 12 month expiry and taste horrible. Cherry 7up was out of stock for a long time so I expected new stock. Should be getting sodas with at least a 3-5 month shelf life. Not happy having to throw expired drinks out

1 December 2025
Rated 4 out of 5 stars

Products as described

Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was rectified.

26 November 2025
Rated 1 out of 5 stars

No contact once ordered

No contact once ordered. 3 emails sent from me questioning and no reply. Ordered on 28th November; 20th December, no order or contact. They have my money.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

I purchase pink maybelline lipstick as…

I purchase pink maybelline lipstick as shown in picture which says on special and they sended me colour blue lipstick also with a gift card of wines of 100dollars which i dont even use because i m a muslim customer upon returning the product they dont eant to take return chargers very very hopeless and rubbish service just money making
I did not purchase blue it automatically changed in to blue after purchase you guys are just making profit buy selling your shit to people

28 November 2025
Smooth Sales logo

Reply from Smooth Sales

Hi Nyla,

We’re sorry to hear that you were unhappy with your purchase.

After reviewing your order, the blue lipstick you received was the exact shade you selected during checkout. Colour selection on our website is made through a drop-down menu — viewing other shades in the images doesn’t automatically select them. There’s also a confirmation page shown before payment where customers can review the product and colour they’ve chosen.

As mentioned in our correspondence, you were offered the option to return the item for a refund, provided it was unopened and in resaleable condition. You declined this offer.

Regarding the complimentary gift card, this is a third-party promotion that’s automatically included with orders. It’s completely optional to use.

We always encourage customers to double-check their cart before completing an order, as we can only send what has been confirmed at checkout.

Kind regards,
Smooth Sales Support Team

Rated 1 out of 5 stars

Order was cancelled

Order was cancelled, not enough stock.
Only cancelled once I email them 1st December to advise delivery date (order dated 11 November 2025).

Poor communication

3 December 2025
Unprompted review

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