SMTP2GO Reviews 

1,897
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. Email service provider
  2. Courier service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,897)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We really appreciate SMTP2Go…

We really appreciate the SMTP2Go product. It provides a safe option to allow our customers to send emails from their copiers and websites or other web based apps that do not work with modern OAuth. SMTP2Go does not save the sent items in a mailbox and provides much more privacy as a result. SMTP2Go provides the ability to create verified senders that satisfy SPF, DKIM and DMARC requirements to satisfy email security requirements and allow them to be properly received.

11 May 2026
Rated 1 out of 5 stars

No response to email

I was having problems trying to get my file to go through and was unable to open the web sight to look at a different plan in which the file didn't get distributed until all emails were able to be sent. I sent an email to support and never heard back.

6 May 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Angie! We have been unable to locate any tickets from you in our system - are you able to retry contact and if possible, attach the ticket number so we can investigate what went wrong. We'd love to help out! :)

Rated 5 out of 5 stars

Excellent SMTP service

Excellent SMTP service. We use it for our printers for scan to email, much easier to use than Microsoft 365 and more reliable than our ISP's SMTP server.

19 May 2026
Rated 5 out of 5 stars

great service

great service, quick and easy to setup/use
Nice to be able to have multiple address for tracking what we are sending from.

19 May 2026
Rated 5 out of 5 stars

The service has been top-notch

The service has been top-notch, especially compared to others. Their biggest mishap in 2 years was the IBM datacenter fire. It was a tough lesson, but a lesson none-the-less. They did a great job with communication in the aftermath and helped folks recover their work even. I will keep on working with them.

14 May 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Jim,

Thank you for taking the time to leave a review.

Is it possible you have confused us with another SMTP provider? There was never a fire at one of our data centres.

Rated 5 out of 5 stars

SMTP2GO is a solid service with great deliverability.

SMTP2GO is a solid service that we've been using for years. We’ve never had any downtime.
The user interface, while a bit dated in appearance, is clear and straightforward, making it easy to navigate and utilize all its features effectively. Most importantly, SMTP2GO excels in deliverability, ensuring our emails reach their intended recipients without issues.
Overall, I highly recommend SMTP2GO for anyone seeking a reliable and efficient email service.

11 May 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Perka,

Thank you for your review and continued support. We’re pleased to hear you’ve had a positive experience with SMTP2GO and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very reliable and flexible for our needs.

11 May 2026
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Reply from SMTP2GO

Hello,

Thank you for taking the time to leave a review.

We’re pleased to hear you’ve found the service both reliable and adaptable to your needs.

Happy emailing.

Rated 5 out of 5 stars

Its just works.

11 May 2026
SMTP2GO logo

Reply from SMTP2GO

Hi there,

Thank you for your review. We’re glad to hear the service is working well for you and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

The free tier is genuinely useful for reasonable usage

SMTP2GO has been a great experience for us. The free tier is genuinely useful for reasonable usage, which makes it very easy to get started without immediate pressure to upgrade. On top of that, the admin interface is professional and easy to work with, and their support team has been responsive, helpful, and practical whenever we needed assistance.

6 May 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Sándor,

Thank you for sharing your experience. We’re pleased to hear the service has been a good fit for your needs and that you’ve found both the platform and support to be helpful.

We appreciate your feedback and support.

Rated 5 out of 5 stars

We work with clients that have no way to reliably get their process results without the hassle of needed to change their passwords regularly

We work with clients that have no way to get messages which can withstand the secure changes of passwords that won't compromise their systems. Working with SMTP2GO has simplified the method with use with backups and other processes that need to deliver reports to either us (techs) or the clients.

6 May 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Fred,

Thank you for your feedback. We’re glad to hear you’ve had a positive experience using SMTP2GO and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

SMTP2GO has been a lifesaver

SMTP2GO has been a lifesaver for the WordPress sites that I run/host. Any email deliverability issues I've had have been handled flawlessly by this service.

13 April 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for your review. We’re glad to hear you’ve had a positive experience with the service and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars
SMTP2GO logo

Reply from SMTP2GO

Hi Rod,

Thank you for your feedback. We’re glad to hear you find the program easy to use and appreciate you taking the time to leave a review.

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