SMTP2GO Reviews 

1,902
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. Email service provider
  2. also in
  3. Courier service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,902)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best support ever

Best support ever! Much better deliverability compared to Sendgrid.

1 March 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Vedad,

Thank you for the great feedback!

We’re delighted to hear you’ve had a positive experience with both our support and deliverability.

We really appreciate your support!

Rated 5 out of 5 stars

Works Great With Gmail

I used this provider when a lot of my emails were being blocked or marked as spam after Squarespace decided to change their email authentication without warning for previous Google Domain customers.

It works fantastically well for a free service. I use this with the equally brilliant (and also free) ImprovMX for email forwarding, although they charge $9 a month for roughly the same thing.

I really like the tracking too when you need to see if someone has bothered to open your email.

Well done!

5 May 2025
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Michael,

Thank you for your kind review!

We’re really pleased to hear that the service is working well for you and meeting your needs. It’s great to know you’re finding value in the features provided.

We truly appreciate your support and feedback!

Rated 5 out of 5 stars

This tool is absolutely worth it!

I’ve used this tool to send over 40,000 emails per month, and I couldn’t be happier with it. The platform is incredibly reliable, fast and straightforward to use. It offers all the features I need, and everything works exactly as expected.
What I appreciate most is how solid and complete the service feels: no glitches or unexpected issues, and excellent overall performance. For anyone who needs a dependable solution for sending large volumes of emails, this tool is absolutely worth it.
Highly recommended!

23 February 2026
Rated 5 out of 5 stars

Speed was fantastic

Speed was fantastic; in my hands before I knew it!

23 February 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Ruth,

Thank you for your feedback!

We’re glad to hear everything was fast and seamless for you. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Really good product

Really good product, simple to get going with more complex options if you require.

23 February 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Michael,

Thank you for your feedback!

We’re glad to hear you’re happy with the service and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Simple and effective

My experience with them has been very good. I have worked with different plans (including the free one), and the service is effective and transparent.
Some people think it is a marketing-oriented service, but it can also be used as a regular SMTP relay or to send notifications from your applications.

I like that it is a flexible service and offers several ways to use it: traditional SMTP, API, and on different ports.

In terms of SMTP reputation and effectiveness, it is absolutely on par with the ‘big names’ such as Amazon SES.

I prefer smtp2go today because it is a great service where you can deal with real people instead of vague AI.

If I had to improve anything about smtp2go, it would be a slightly more modern interface and the overall data loading speed, but I'm happy with how it works now.

23 February 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Fede,

Thank you for your detailed feedback!

We’re glad to hear that you’ve had a positive experience with SMTP2GO and that you find it flexible, effective, and easy to use. We also appreciate your suggestions for improving the interface and speed — your input helps us make the service even better.

Rated 5 out of 5 stars

You can forget the service is there. It just works.

The greatness comes when a product or service just works, leting you forget that it even exists.

It's just the product needed, no more, no less.

And if you have a problem, they attend promptly and helpfully.

Really glad we discovered them.

23 February 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Miguel,

Thank you for your feedback!

We’re glad to hear that you’ve had a positive experience and that our team has been helpful when needed. We appreciate your support.

Rated 5 out of 5 stars

I have been using smtp2go for years and would recommend it

I have been using smtp2go for years now. It is very reliable and resolves the problem of sending emails form different platforms (ecommerce and cloud servers) in a simple and cost effective way.

23 February 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Sergio,

Thank you for your feedback and for being with us for so long.

We’re pleased to hear the service has been reliable for you. We truly appreciate your continued support.

Rated 5 out of 5 stars

Simplistic

SMTP2Go is a simple system that just works and is great pricing.

23 February 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Stephen,

Thank you for your review!

We appreciate your support and your feedback!

Happy emailing.

Rated 5 out of 5 stars

We use SMTP2GO to send emails from the…

We use SMTP2GO to send emails from the copiers fleet that we supply to our customers. it works well for us as it delivers the emails reliably.

23 February 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Paul,

Thank you for your feedback!

We’re happy to hear the service is working well for you. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I've used them for about 3 months now &…

I've used them for about 3 months now & the experience has been great. It's nice to see a dashboard of which emails didn't go through and for what reason. They blend the tech & usability well.

16 February 2026
SMTP2GO logo

Reply from SMTP2GO

Thank you for your feedback!

We’re glad to hear you’ve had a great experience so far. We appreciate you taking the time to share your thoughts and are happy to have you with us.

Rated 5 out of 5 stars

SMTP2GO is a simple and easy-to-use…

SMTP2GO is a simple and easy-to-use service that handles basic email needs very efficiently. The support team is responsive and friendly. I highly recommend it.

12 February 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Nico,

Thank you for your kind words! We’re glad to hear that SMTP2GO is meeting your email needs and that our support team has been helpful. We really appreciate your recommendation!

Rated 5 out of 5 stars

Great Support!

I just have a free account that works great, but when there is a rare issue SMTP2GO Support gets right on it and makes it right. Thanks for the support.

5 February 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for the great review. We really appreciate it.

Rated 5 out of 5 stars

timely response to customer's requests

timely responses to customer's request

3 February 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Yifang Yang,

Thank you for taking the time to leave a review.

If you need any assistance or have any questions, please do not hesitate to contact us.

Rated 5 out of 5 stars

We had in the past tried another…

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issues. It was as though they didnt bother reading our emails.

SMTP2GO, now that is a totally different story!
We only been suing them a week and I must say, Maria and Lucy have both been a godsend today. Professional yet friendly, fast acting and accurate. We are so very pleased we made the decision to use SMTP2GO. Stress free and efficient.

As a company whose lifelines are email deliverability, SMTP2GO is a company we recommend to anyone in our industry - their staff already prove this.

30 January 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you so much for your kind words! We’re thrilled to hear that Maria and Lucy were able to provide such a positive experience.

Your recommendation means a lot to us, and we’re glad we could make your transition stress-free and efficient!

Rated 5 out of 5 stars

The team is 5 stars

The team is 5 stars, responds promptly, and is always willing to solve problems...

27 January 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for the great review. We really appreciate it.

If you need any assistance or have any questions, you know where to find us.

Rated 5 out of 5 stars

EXTREMLY good and fast support!

26 January 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for the great review. We really appreciate it.

If you need any assistance or have any questions, please do not hesitate to contact us.

Rated 5 out of 5 stars

Jose at SMTP2GO

Jose was AWESOME helping me set up the account. He is very knowledgeable, very calm, and patient. Jose made sure everything was set up properly and helped me send my first emails.

If you need assistance....JOSE in the man!!!!!!!

26 January 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Kevin,

Thank you for the great review. We’ll be sure to pass along your praise to Jose!

We’re always here if you need any further assistance. Thanks again for sharing your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look