Snaffling Pig Reviews 

2,417
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Customers frequently mention that orders arrive quickly and are carefully packaged, making the overall delivery process exceptionally smooth and reliable. People truly love the delicious snacks, noting that the products are always fresh, full of wonderful flavor, and make fantastic presents. However, some customers also noted recurring issues with missing items and unexpected delivery delays caused by external courier services. A few other people similarly felt that customer support was frustratingly slow to respond when they needed help resolving problems. Some reviewers additionally mentioned receiving stale products or finding less variety than expected in their boxes.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and taste. While many reviewers praise... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and secure packaging. Reviewers... See more

Quality

People report ambiguous experiences with quality, revealing a stark divide in customer satisfaction. Many... See more

Order

Users describe ambiguous interactions with order, highlighting a wide split in customer experiences. While... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, reflecting a stark division in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a selection of all the flavours for my husband. It arrived promptly and well packed. The packs tried so far have been really tasty and great quality. Habenro chilli was eye watering but tast... See more

Rated 5 out of 5 stars

These guys are legends, not only are their pork scratchings in a class of their own, when Evri were their usual useless selves these guys went above and beyond to ensure the overgrown child in the ho... See more

Company replied

Rated 5 out of 5 stars

Got this order as part of an issue I had that was quickly and professionally resolved. I had the taster box and found them all to be very nice but Mustard was probably my least favourite of them al... See more

Company replied

Rated 5 out of 5 stars

The customer service i have received is fantastic. A parcel went missing/delivered to wrong address which is in no way the fault of the company yet they went out of their way to redeliver me another p... See more

Company replied


Company details

  1. #68 of 73 best companies in Food producer
  2. #10 of 10 best companies in FMCG Manufacturer
  3. #344 of 371 best companies in Gift shop
  4. #36 of 37 best companies in Barbecue Shop
  5. #27 of 28 best companies in Meat Products

About Snaffling Pig

Written by the company

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Founded off the back of a £500 bet and winners of a Dragons Den investment, we at Snaffling Pig believe if something is worth doing, it’s worth doing piggin’ right. That’s why we set out to make the world’s most awesome flavoured porky snacks, tasty tipples and epic gifts.

Thankfully the good people at the Great Taste Awards agree, awarding us 9 Great Taste Awards. HURRAH!

  • We invented the world's first pork crackling advent calendars (yep, they're an actual thing. Jog on Choccy!)
  • 1000s of awesome gift ideas featuring porky snacks, beer and accessories designed for Christmas, Father's Day, Birthdays, the whole shabang
  • More legendary flavours of premium pork crackling, Porky Puffs & pork scratchings than you can shake a piggin’ stick at
  • Mega tasty Chorizo Bites, produced by artisans in the foothills of the Spanish Pyrenees mountains
  • British-brewed ale, lager and cider
  • An IN-CRED-IBLE range of kamado BBQs and accessories (you can meet Pig Bluey BBQ here

We're all about helping you escape the rind of life and we love to get people talking. So trot this way to shop our porky wares online or get in touch to chew the fat!


Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.8

All reviews

(2,417)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Piggin special service

(Edited review)
Honestly the service from SP is second to none, even though I had a bad experience with the Maple flavouring cracklings (going forward I’ll try new flavours in smaller packets instead of making assumptions and purchasing larger amounts straight away), the company was lovely - they reached out almost immediately and genuinely seemed like they cared - following up to check if everything was okay.
Just because I didn’t vibe with a flavour doesn’t mean I’ll never order from here again, and the excellent customer service has only served to hasten how quickly I’ll make my next purchase
Thank you, I really appreciate the effort

24 July 2024
Unprompted review
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Reply from Snaffling Pig

Thanks so much for giving us another spin, Lauren! Made our day x

Rated 3 out of 5 stars

Variable Quality Recently

For years Snaffling Pig has been my number one "go to" brand for packets of crackling loveliness. Always cooked and packaged to perfection. However there have been a few occasions over the last 12 months where the quality has been variable. When they are good, then they are great, but recently I've had some packets where the crackling has been so hard / tough that they are almost inedible for fear of cracking a tooth. Not sure if I've just had some "unlucky packets" or if something has changed in the cooking / packaging / storage processes but I've had some disappointments recently. (All packets have been well inside the 'consume by' dates). To be clear, Snaffling Pig is still my favourite brand and they smash the competition at every level, but recently I've found myself opening every SP packet with a degree of trepidation. Really hope that this review reads fairly and might prompt SP to just do a quick review of processes to ensure that nothing is being missed and causing the odd problem.

23 July 2024
Unprompted review
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Reply from Snaffling Pig

Hey there - thanks for the feedback, we have sent a request for more info so we can look into this for you x

Rated 5 out of 5 stars

Excellent service

Excellent service, kept fully updated, product taste and quality is outstanding

8 July 2024
Unprompted review
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Reply from Snaffling Pig

Thanks Andy! You hero!

Rated 5 out of 5 stars

Pigging awesomeness

If you love pork crackling then this is the place to be. Proper crunchy crackling with decent choice of flavours. They come in many different sizes so great for a quick snack or for sharing around with a few mates, look out for the pigging sales as some real bargains can be found. Customer service is also top notch, I Had an issue and they responded with positivity and very quickly.

1 July 2024
Unprompted review
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Reply from Snaffling Pig

Thanks for the feedback, Darren! Lovely to hear from you x

Rated 5 out of 5 stars

Piggin Amazing Service!

After experience delivery issues with the courier and having my parcel “damaged” by them and left without, Snaffling Pig sent a replacement within a day with no questions. Unfortunately that parcel was missing some items, so after just one email I had another replacement the next day by a different courier which arrived the next working day. No fuss. No probing questions. Just excellent customer service. Not to mention amazing products!

4 July 2024
Unprompted review
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Reply from Snaffling Pig

YESSSSSS! Love it x

Rated 1 out of 5 stars

Ordered as a Birthday present

Ordered as a Birthday present, Item not delivered very little help or support. No explanation or attempt to rectify. Hugely disappointing end to end.

25 June 2024
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Reply from Snaffling Pig

Hi Lindsay

We sent you an email with an apology and a full refund - did you not receive that message?

We hate to disappoint, let us know what else you need from us x

Rated 5 out of 5 stars

A very happy ending

I had a problem with some packets purchased in a garden centre and posted a negative review on trustpilot as a result.

Was contacted by SP who sent me a variety pack in compensation and I removed the review as reciprocation of their goodwill.

The six packs sent have so far been superb and I will open an account and order direct as these are the best scratchings I have ever had.

1 July 2024
Unprompted review
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Reply from Snaffling Pig

Lovely! Thanks for the updated review! x

Rated 5 out of 5 stars

The email

Your piggin email confirming my order made me Squeal if only he could've run up my road my life would be complete delivery was quick my curly tail was twitching you gave me the bacon it was piggin good.

7 June 2024
Unprompted review
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Reply from Snaffling Pig

Thanks for the good vibes, Peter! x

Rated 5 out of 5 stars

Piggin great!!

I ordered a jar of plain pork scratchings for my dad for Father’s Day and unfortunately they where a bit soft and stale.I order regularly from here and I knew it must’ve been just a one off situation as I’ve never had any issues before so I emailed SP and they where very kind to send me another one along with a Father’s Day gift to apologise for any inconveniences caused.Delivery was very quick and the team I wrote to where very kind and professional!
I will be ordering again!
Thank you :)

19 June 2024
Unprompted review
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Reply from Snaffling Pig

Ah gosh, this is great to hear. So pleased we were able to help! x

Rated 1 out of 5 stars

Poor Customer Service

I placed an order 2 days ago for Father's Day and it's not yet been despatched. I tried to cancel by email but received an automated reply which was of no help whatsoever.

There is no way to contact anyone as there is no phone number and emails receive an automated reply. On top of that there is nowhere on the website to cancel an order and nowhere that tells you how to cancel.

Disappointing company and terrible customer service, well lack of.

13 June 2024
Unprompted review
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Reply from Snaffling Pig

Hi Phil

There are numerous ways you can contact us and we respond within one business day for the most part. You can contact us on Social media (@snafflingpigco), via email (hungry@snafflingpig.co.uk), via our online chat feature, or online contact form.

Correct, we don't have a phone because we found that is often less efficient than via our online channels which typically get to a resolution 2-3 times faster. We are a small team, and dedicate our team to creating awesome porky snacks as well as making sure orders go out on time.

We have requested the information about your order so we can see what is going on here. We're looking forward to changing your opinion based on your recent experience.

TEAM SP x

UPDATE: After a few days we have still not heard back from you Phil. Our pig's ears are always open if you want to give us another try. We'd welcome you back with open trotters x

Rated 5 out of 5 stars

Pigging Great

Taste really nice trouble is when you open them you can't leave them alone nicest pork scratching we have ever had

10 June 2024
Unprompted review
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Reply from Snaffling Pig

Thanks for the lovely words. Glad you love our porky wares! x

Rated 1 out of 5 stars

2 products missing in my delivery

I had 2 products missing in my delivery, I ordered a selection of and 2 bags of peanuts, the peanuts were missing sos ent an email straight away, with photo evidence. It took them about 3 days to respond and the email I got back said…”many thanks, we’ve sent a replacement, much love, SP Team” ummm…where is the apology??? Bloody awful customer service, something that was a fault of their own and received no apology whatsoever! This was a gift for Fathers Day, so it’s a massive shame I had this trouble as he loves the snacks but I won’t be purchasing from this company again!

7 June 2024
Unprompted review
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Reply from Snaffling Pig

Wow, okay Becky. As mentioned before we had apologised for the minor error right away. You emailed us on Saturday. We rectified this on Monday. The team are not available at the weekends. As stated, our customer services aim to respond to all support requests within one business day, which we did.

From time to time, it is inevitable that human error means that some orders arrive not quite right. We are not a big machine like Amazon or others.

We always aim to resolve this swiftly, which we did in your case, even adding some extras by way of an apology as well as the 2 apologies we sent to you by email.

Not quite sure what part of the customer service was poor but we are all pig's ears if you want to explain further.

Enjoy your nuts.

x

Rated 5 out of 5 stars

My family adores me even more

They are all taste really good. I already made 2 orders. There are gift options too and my whole family adores me since I found out about this Delicious snack. Easy to order and it's being delivered to my door. Thank you.

16 May 2024
Unprompted review
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Reply from Snaffling Pig

Thanks Alexandra! You legend x

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